" The customer service is absolute trash. There are 4 counters but only 1 or 2 actually work. The service is extremely slow and disappointing. Have been called multiple times to the branch to complete simple requests due to their inefficiency.
Edit on 28/04: They have moved their location to China court (near the Cinemas) unsure about the current service level "
27 April 2023
Anynomous
" Experienced a rude call from the CSR. Customer request pending for 1month. "
22 December 2023
Anynomous
" Staffs are not trained proper.
Each staff advises different process in order to apply for a account closing letter.
Still I did not receive a account closure letter after visiting twice.
Today I was told there is no such letter whereas last week I was asked to visit after a week to get one after paying the letter charge.
Not advised to visit this branch.
It’s purely waste of time.
Good that I do not bank with Dib anymore. "
Anynomous
" The customer service is absolute trash. There are 4 counters but only 1 or 2 actually work. The service is extremely slow and disappointing. Have been called multiple times to the branch to complete simple requests due to their inefficiency.
27 April 2023Edit on 28/04: They have moved their location to China court (near the Cinemas) unsure about the current service level "
Anynomous
" Experienced a rude call from the CSR. Customer request pending for 1month. "
22 December 2023Anynomous
" Staffs are not trained proper.
23 September 2023Each staff advises different process in order to apply for a account closing letter.
Still I did not receive a account closure letter after visiting twice.
Today I was told there is no such letter whereas last week I was asked to visit after a week to get one after paying the letter charge.
Not advised to visit this branch.
It’s purely waste of time.
Good that I do not bank with Dib anymore. "
Anynomous
" Going with my dad. Great "
08 November 2023Anynomous
" good branch with decent staff! "
08 May 2023