" I bought LIV riding gloves. Literally after the first ride they fall apart. Just so bad. The customer service also was bad. Never again.
Update: I went to the shop to give back the gloves and the manger was very kind and apologetic. He did exchange the gloves for me without a question.
It's not his fault about the quality of the gloves, that's for sure.
Again, we were very happy with his attitude towards the situation, thank you! "
21 November 2023
Anynomous
" Went in to purchase new rubber handles for my daughter's bike 40aed.
He then charges me 50aed as a "labour" charge for simply adjusting the handle bars and lifting the bike seat!
None of which was put forward to me.
It's not the price of labor that bothers me, it's the principle! He could have just said by the way we charge for a simple seat adjustment and handle bar adjustment.
Then the guy is rude by saying "what do you think it's free"?
I'd rather spend my money elsewhere from now on. "
07 November 2023
Anynomous
" One of the best bike shops in town! Super friendly staff! Nice brands and lots to choose from! Entry level to high end! Love the Factor & Dimond Bikes! So nice! "
01 September 2023
Anynomous
" EXTREMELY friendly staff. Ian and his team are there to help me no matter what issue i have. From replacing parts and servicing bikes to asking about suspension settings and any other question i have. Highly recommended bought my last two bikes from them. "
28 March 2023
Anynomous
" love the shop and the staff are nice, friendly and knowledgeable. would definitely recommend it to a friend. "
10 April 2023
Anynomous
" Purchased a 26inch Liv - the service we received was excellent - we felt that the advice given was in our best interest long term - after a week of use we can see that it was a great choice. They took time to allow us to test different bikes and adjust them to suit - unhurried. There was real passion in the salesman. The shop itself is cramped (compared with other shops of the same which seemed better laid out) and the choice seems limited - we couldn't tell if they were waiting on more stock - but we would have bought two bikes possibly three unfortunately there just wasn't other 26inch bikes (for my wife) or 24inch bikes for my son. I could see that people were coming in but there just weren't enough staff to look after them so I can see the frustration. The passion is there - just needs better resourcing and layout. "
Anynomous
" I bought LIV riding gloves. Literally after the first ride they fall apart. Just so bad. The customer service also was bad. Never again.
21 November 2023Update: I went to the shop to give back the gloves and the manger was very kind and apologetic. He did exchange the gloves for me without a question.
It's not his fault about the quality of the gloves, that's for sure.
Again, we were very happy with his attitude towards the situation, thank you! "
Anynomous
" Went in to purchase new rubber handles for my daughter's bike 40aed.
07 November 2023He then charges me 50aed as a "labour" charge for simply adjusting the handle bars and lifting the bike seat!
None of which was put forward to me.
It's not the price of labor that bothers me, it's the principle! He could have just said by the way we charge for a simple seat adjustment and handle bar adjustment.
Then the guy is rude by saying "what do you think it's free"?
I'd rather spend my money elsewhere from now on. "
Anynomous
" One of the best bike shops in town! Super friendly staff! Nice brands and lots to choose from! Entry level to high end! Love the Factor & Dimond Bikes! So nice! "
01 September 2023Anynomous
" EXTREMELY friendly staff. Ian and his team are there to help me no matter what issue i have. From replacing parts and servicing bikes to asking about suspension settings and any other question i have. Highly recommended bought my last two bikes from them. "
28 March 2023Anynomous
" love the shop and the staff are nice, friendly and knowledgeable. would definitely recommend it to a friend. "
10 April 2023Anynomous
" Purchased a 26inch Liv - the service we received was excellent - we felt that the advice given was in our best interest long term - after a week of use we can see that it was a great choice. They took time to allow us to test different bikes and adjust them to suit - unhurried. There was real passion in the salesman. The shop itself is cramped (compared with other shops of the same which seemed better laid out) and the choice seems limited - we couldn't tell if they were waiting on more stock - but we would have bought two bikes possibly three unfortunately there just wasn't other 26inch bikes (for my wife) or 24inch bikes for my son. I could see that people were coming in but there just weren't enough staff to look after them so I can see the frustration. The passion is there - just needs better resourcing and layout. "
13 January 2023