" Great customer service. I swear the staff here seems like they have been here for about 10 years. That says a lot of positive things about the work place. "
14 September 2017
Anynomous
" The range here is pretty typical of the chain. The service is good and there is plenty of parking. "
10 September 2017
Anynomous
" Great range and plenty of parking but every time I've been in I see the staff just standing around talking to each other. "
12 August 2017
Anynomous
" Good store sometimes hard to get service they most products but would rather more of a range on TVs. "
29 June 2017
Anynomous
" Excellent experience at this store. Jake was very knowledgeable and helpful! Great customer service all round. Would definitely recommend! "
17 June 2017
Anynomous
" I go here a lot, probably too much! Always a good experience. There are a couple of young woman who serve at the counter regularly who are particuĺarly knowledgeable and helpful. All the staff are great though "
24 May 2017
Anynomous
" Great staff at this store. I shop there semi-regularly very good range of products top prices. Cant go wrong here. "
13 April 2017
Anynomous
" Excellent customer service. Would be better if there is sufficient crew to help the customers!! "
07 January 2017
Anynomous
" Plenty of parking and next to Harvey Norman for price checking and matching. They match the price of online shops with a plus 10% price. "
29 December 2016
Anynomous
" Busy and has all the usual electronic stuff. Avoid busy times if you want help from staff (early in the day or week days is best) "
27 December 2016
Anynomous
" Oh my, what a spot of bother. A 2nd Halo 5 disc wouldn't work on my Xbox One (I know right, stop the press). I had called Microsoft and chatted with them for hours, no help. Called up JB, after losing my receipt (but I payed by credit card, so we could trace the sale), they said: "OK come in, but our "games" guy isn't in (Public holiday), today, but we might have someone else who knows". So an inviting attitude to begin with. I asked if I could bring my xbox in with me to verify disc (really thought they'd say no here) amd Matt who I was talking to said: Sure!
Long story short, guys (and girls there) WILL help you out if they're able, and will search outside of the box to solve your problem. Just be nice to them, have receipt and don't be an asshat.
I shouldn't be singling Matt or Nic or Thomastown JB-HiFi tho, this service is great and typical across 99% of their stores. I thought I would anyway, because all too often great service is expected then forgotten, but bad service goes viral.
If you want excellent service, a good price, and a great range (except for replacement Monster headphone cables, but that's me being picky) GO to JBHIFI Thomastown! "
01 November 2016
Anynomous
" These guys are great especially when returning items. They are pleasant to deal with and always happy to match a price from Google. Staff are knowledgeable and store always seems go have stock. "
Anynomous
" Great customer service. I swear the staff here seems like they have been here for about 10 years. That says a lot of positive things about the work place. "
14 September 2017Anynomous
" The range here is pretty typical of the chain. The service is good and there is plenty of parking. "
10 September 2017Anynomous
" Great range and plenty of parking but every time I've been in I see the staff just standing around talking to each other. "
12 August 2017Anynomous
" Good store sometimes hard to get service they most products but would rather more of a range on TVs. "
29 June 2017Anynomous
" Excellent experience at this store. Jake was very knowledgeable and helpful! Great customer service all round. Would definitely recommend! "
17 June 2017Anynomous
" I go here a lot, probably too much! Always a good experience. There are a couple of young woman who serve at the counter regularly who are particuĺarly knowledgeable and helpful. All the staff are great though "
24 May 2017Anynomous
" Great staff at this store. I shop there semi-regularly very good range of products top prices. Cant go wrong here. "
13 April 2017Anynomous
" Excellent customer service. Would be better if there is sufficient crew to help the customers!! "
07 January 2017Anynomous
" Plenty of parking and next to Harvey Norman for price checking and matching. They match the price of online shops with a plus 10% price. "
29 December 2016Anynomous
" Busy and has all the usual electronic stuff. Avoid busy times if you want help from staff (early in the day or week days is best) "
27 December 2016Anynomous
" Oh my, what a spot of bother. A 2nd Halo 5 disc wouldn't work on my Xbox One (I know right, stop the press). I had called Microsoft and chatted with them for hours, no help. Called up JB, after losing my receipt (but I payed by credit card, so we could trace the sale), they said: "OK come in, but our "games" guy isn't in (Public holiday), today, but we might have someone else who knows". So an inviting attitude to begin with. I asked if I could bring my xbox in with me to verify disc (really thought they'd say no here) amd Matt who I was talking to said: Sure!
01 November 2016Long story short, guys (and girls there) WILL help you out if they're able, and will search outside of the box to solve your problem. Just be nice to them, have receipt and don't be an asshat.
I shouldn't be singling Matt or Nic or Thomastown JB-HiFi tho, this service is great and typical across 99% of their stores. I thought I would anyway, because all too often great service is expected then forgotten, but bad service goes viral.
If you want excellent service, a good price, and a great range (except for replacement Monster headphone cables, but that's me being picky) GO to JBHIFI Thomastown! "
Anynomous
" These guys are great especially when returning items. They are pleasant to deal with and always happy to match a price from Google. Staff are knowledgeable and store always seems go have stock. "
24 September 2016