" Dealing with debit success has been a nightmare. They are the reason I’m canceling my account. So disappointed. "
20 July 2023
Anynomous
" Like wise most of the their customers mentioned. They clearly have issues with picking up the phone. I kept calling their 1300 number almost 3 4 weeks, and the waiting time was unacceptable some days up to 65mins and no one picking up the phone. Finally, they picked up my phone today, and I wanted to cancel my membership, and now they are ruling out their 30-day notice period. ZAP FITNESS WHAT ABOUT NOT HAVING AN ENOUGH STAFF TO PICK OUR CALLS ALMOST FOR 4 WEEKS. AND NO EMAIL OR SMS BEFORE CLOSING DOWN YOUR BLACKBURN NORTH CENTRE - HENCE SENDING TONS OF EMAILS REGARDING TO THEIR MARKETING. Ask for a manager to get back to me and still wait, as the customer service team has literally no idea what they are there for. STAY AWAY FROM THESE CLOWNS AT ANY COST. "
11 April 2023
Anynomous
" Was a member for a few years only because it's close to home and cheap, but have had enough. Plenty of better gyms around.
First off, quality of facilities was generally pretty mediocre, with bathrooms and showers not cleaned regularly enough for the amount of use they saw. Think the water cooler was broken for about a year before being repaired. Goes to show how much the owners care about general upkeep.
Through COVID the communication was really poor. Had no idea why my account was being debited again without my consent. Would have opted out as even though VIC restrictions eased in June, wasn't comfortable using the gym at that stage and they had not communicated to their customers their intention to restart the debits. Had no reply to my email query so ended up calling and putting membership on hold.
Now after changing gyms and seeking to cancel membership, I sent notice via email 10 days ago but find that they have again recently begun debiting my account without my consent after recent easing of restrictions. Have tried calling during their business hours only to encounter a pre-recorded message (that mentions their business hours, helpful) and no way of actually leaving a voicemail. From reading others' comments here it sounds like they treat their business / staffed hours as a suggestion only.
Anynomous
" Dealing with debit success has been a nightmare. They are the reason I’m canceling my account. So disappointed. "
20 July 2023Anynomous
" Like wise most of the their customers mentioned. They clearly have issues with picking up the phone. I kept calling their 1300 number almost 3 4 weeks, and the waiting time was unacceptable some days up to 65mins and no one picking up the phone. Finally, they picked up my phone today, and I wanted to cancel my membership, and now they are ruling out their 30-day notice period. ZAP FITNESS WHAT ABOUT NOT HAVING AN ENOUGH STAFF TO PICK OUR CALLS ALMOST FOR 4 WEEKS. AND NO EMAIL OR SMS BEFORE CLOSING DOWN YOUR BLACKBURN NORTH CENTRE - HENCE SENDING TONS OF EMAILS REGARDING TO THEIR MARKETING. Ask for a manager to get back to me and still wait, as the customer service team has literally no idea what they are there for. STAY AWAY FROM THESE CLOWNS AT ANY COST. "
11 April 2023Anynomous
" Was a member for a few years only because it's close to home and cheap, but have had enough. Plenty of better gyms around.
06 December 2023First off, quality of facilities was generally pretty mediocre, with bathrooms and showers not cleaned regularly enough for the amount of use they saw. Think the water cooler was broken for about a year before being repaired. Goes to show how much the owners care about general upkeep.
Through COVID the communication was really poor. Had no idea why my account was being debited again without my consent. Would have opted out as even though VIC restrictions eased in June, wasn't comfortable using the gym at that stage and they had not communicated to their customers their intention to restart the debits. Had no reply to my email query so ended up calling and putting membership on hold.
Now after changing gyms and seeking to cancel membership, I sent notice via email 10 days ago but find that they have again recently begun debiting my account without my consent after recent easing of restrictions. Have tried calling during their business hours only to encounter a pre-recorded message (that mentions their business hours, helpful) and no way of actually leaving a voicemail. From reading others' comments here it sounds like they treat their business / staffed hours as a suggestion only.
Save your time and money, go elsewhere "