" Good Samy willetton
Manager Bec.
I had purchased unknowingly a gold seal item n staff member didn’t remove the seal. He mistakenly put down my item as top instead of dress. I didn’t check my receipt as it was closing time at 5 on 1/9/2x when I got home, I wanted to remove price tag n noticed the seal. I returned to the store the next day on 2/9 Sunday. The cashier recognised me from day before n called the manager to authorise removing the gold seal. Bec the manager did not acknowledge me, and I repeated that I needed seal removed as staff had forgotten to do it day before. She gave me a rude stare n raised her voice that in future she will not remove it as the receipt does not match my item. But she will do it today as she trusts me but not in the future.
Clearly she was deflecting her staff’s mistake. I truly appreciate that Good Samy employs staff with disabilities including their manager. However, it’s not my fault if the staff mistakes a top from dress; and forgets to take the seal off. I do not appreciate being told off rudely n loudly. We love to support by donating n purchasing from Good Samy. I’m a resident from this area for more than 20 years. Everyone has a bad day now n then but I do not appreciate going into a store to get yelled at. "
03 September 2023
Anynomous
" One of the bigger op shops I've been to that is also neat and tidy. Lots of choices for most people and I see myself coming back from time to time to find that hidden gem. Bought some books back and service is awesome! "
12 March 2023
Anynomous
" Rude staff. Zero customer service, Turn me off coming back... especially now jeans are ten dollars. Overpriced items like kmart jumpers more expensive than when buying from kmart🙄
In response... no, there were 2 people at the counter. One a manager and the other a young man. Both were rude and dismissive. No... the jeans were not a brand and also had a hole in the stitching. Obviously I am not alone as previous reviews reflect this. Customer service is an important factor when shopping at any store. If you cannot train the staff correctly you will receive negative reviews. "
Anynomous
" Good Samy willetton
03 September 2023Manager Bec.
I had purchased unknowingly a gold seal item n staff member didn’t remove the seal. He mistakenly put down my item as top instead of dress. I didn’t check my receipt as it was closing time at 5 on 1/9/2x when I got home, I wanted to remove price tag n noticed the seal. I returned to the store the next day on 2/9 Sunday. The cashier recognised me from day before n called the manager to authorise removing the gold seal. Bec the manager did not acknowledge me, and I repeated that I needed seal removed as staff had forgotten to do it day before. She gave me a rude stare n raised her voice that in future she will not remove it as the receipt does not match my item. But she will do it today as she trusts me but not in the future.
Clearly she was deflecting her staff’s mistake. I truly appreciate that Good Samy employs staff with disabilities including their manager. However, it’s not my fault if the staff mistakes a top from dress; and forgets to take the seal off. I do not appreciate being told off rudely n loudly. We love to support by donating n purchasing from Good Samy. I’m a resident from this area for more than 20 years. Everyone has a bad day now n then but I do not appreciate going into a store to get yelled at. "
Anynomous
" One of the bigger op shops I've been to that is also neat and tidy. Lots of choices for most people and I see myself coming back from time to time to find that hidden gem. Bought some books back and service is awesome! "
12 March 2023Anynomous
" Rude staff. Zero customer service, Turn me off coming back... especially now jeans are ten dollars. Overpriced items like kmart jumpers more expensive than when buying from kmart🙄
23 October 2023In response... no, there were 2 people at the counter. One a manager and the other a young man. Both were rude and dismissive. No... the jeans were not a brand and also had a hole in the stitching. Obviously I am not alone as previous reviews reflect this. Customer service is an important factor when shopping at any store. If you cannot train the staff correctly you will receive negative reviews. "