" We had a good time at the Metropole and it still has the charm of an old grand hotel. The rooms are quite nice if you get one in the old part of the hotel. BUT there is also an newer part (maybe from the 70s) and we got a room there at first. Those have nothing to do with an old grand hotel and you should go to reception immediately and ask for a new room. "
01 November 2023
Anynomous
" Classic hotel for of elegant touches and true European design. Would have been 5-star if the carpet didn't have spots and that shower/tub combo were one or the other. "
03 September 2023
Anynomous
" I stayed at Hotel Metropole for three nights in July/August. There's a lot of construction happening though that's not the hotel's fault. What is the hotel's fault is doing nothing about the bed bugs. When I awoke in the morning and turned on the table lamp by the bed, I found one adult bed bug crawling out from under my pillow toward the middle of the bed. I captured him in a glass and called the front desk to report that the room had bed bugs. The woman at the desk apologized and said the manager would be available to speak to me in 30 minutes. She asked if I wanted the sheets changed. I told her no because I was checking out that morning but that they needed to fumigate the room, not just change the sheets. 45 minutes later, I went downstairs to speak to the manager. She told me again that he was not available and to try again in 30 minutes. I handed her the dead bed bug in the glass. She looked disgusted and apologized again. I went back to the desk 30 minutes later and was told that the manager was finally in but was now busy with other things. I asked if he could call me, and she said he would not but that I was welcome to email him. Managing a bed bug infestation is clearly no concern to them. She comped two breakfasts I guess as consolation. I'm sure someone else is now staying in the infested room. I checked into the Hyatt in Amsterdam before my flight out and they are washing all of my clothes in an exception request - much credit to Hyatt for doing the right thing for this customer and others who could be victim to my hitchhikers. Incredibly poor handling by Metropole. Avoid this hotel. "
02 August 2023
Anynomous
" Decent hotel in the center of Brussels. Grand lobby with beautiful interior. Friendly and accommodating staff. Clean rooms. Judging by hotel's rooms, it's seen it's finer days 30-40 yrs ago and could definitely use some renovation. Can't say enough about convenience of nearby transport. Tram and metro entrance is literally right outside the hotel entrance. There is construction going on right now (May 2017) in the plaza in front of the vote but doesn't take away from the experience. Overall very nice stay. "
26 May 2023
Anynomous
" Very disappointing - this is definitely not a 5* like advertised!
It's actually a real shame. You can tell the hotel itself was probably best of its kind back in the day, but since has been neglected of some love and TLC!
The entrance area is very impressive with beautiful decor. But unfortunately, this level of attention is not given to the bedrooms.
The bedroom we were given was incredibly dated. The rooms were dark and the bedding looked less than inviting!
With a bit of investment and some uplifting, this hotel has much potential.
The other disappointment was being charged a €5 tray charge for having two empty wine glasses - even though we collected then ourselves from the bar. "
22 March 2023
Anynomous
" Great ambience, amazing rooms remind you of a bygone era. Take a ride in the 100 yr old restored lift. have a drink in the bar - you feel like you are in the Great Gatsby. Great for conferences and seminars as well. Would definitely recommend to stay here. Walking distance from all the main Brussels old city centre locations. "
Anynomous
" We had a good time at the Metropole and it still has the charm of an old grand hotel. The rooms are quite nice if you get one in the old part of the hotel. BUT there is also an newer part (maybe from the 70s) and we got a room there at first. Those have nothing to do with an old grand hotel and you should go to reception immediately and ask for a new room. "
01 November 2023Anynomous
" Classic hotel for of elegant touches and true European design. Would have been 5-star if the carpet didn't have spots and that shower/tub combo were one or the other. "
03 September 2023Anynomous
" I stayed at Hotel Metropole for three nights in July/August. There's a lot of construction happening though that's not the hotel's fault. What is the hotel's fault is doing nothing about the bed bugs. When I awoke in the morning and turned on the table lamp by the bed, I found one adult bed bug crawling out from under my pillow toward the middle of the bed. I captured him in a glass and called the front desk to report that the room had bed bugs. The woman at the desk apologized and said the manager would be available to speak to me in 30 minutes. She asked if I wanted the sheets changed. I told her no because I was checking out that morning but that they needed to fumigate the room, not just change the sheets. 45 minutes later, I went downstairs to speak to the manager. She told me again that he was not available and to try again in 30 minutes. I handed her the dead bed bug in the glass. She looked disgusted and apologized again. I went back to the desk 30 minutes later and was told that the manager was finally in but was now busy with other things. I asked if he could call me, and she said he would not but that I was welcome to email him. Managing a bed bug infestation is clearly no concern to them. She comped two breakfasts I guess as consolation. I'm sure someone else is now staying in the infested room. I checked into the Hyatt in Amsterdam before my flight out and they are washing all of my clothes in an exception request - much credit to Hyatt for doing the right thing for this customer and others who could be victim to my hitchhikers. Incredibly poor handling by Metropole. Avoid this hotel. "
02 August 2023Anynomous
" Decent hotel in the center of Brussels. Grand lobby with beautiful interior. Friendly and accommodating staff. Clean rooms. Judging by hotel's rooms, it's seen it's finer days 30-40 yrs ago and could definitely use some renovation. Can't say enough about convenience of nearby transport. Tram and metro entrance is literally right outside the hotel entrance. There is construction going on right now (May 2017) in the plaza in front of the vote but doesn't take away from the experience. Overall very nice stay. "
26 May 2023Anynomous
" Very disappointing - this is definitely not a 5* like advertised!
22 March 2023It's actually a real shame. You can tell the hotel itself was probably best of its kind back in the day, but since has been neglected of some love and TLC!
The entrance area is very impressive with beautiful decor. But unfortunately, this level of attention is not given to the bedrooms.
The bedroom we were given was incredibly dated. The rooms were dark and the bedding looked less than inviting!
With a bit of investment and some uplifting, this hotel has much potential.
The other disappointment was being charged a €5 tray charge for having two empty wine glasses - even though we collected then ourselves from the bar. "
Anynomous
" Great ambience, amazing rooms remind you of a bygone era. Take a ride in the 100 yr old restored lift. have a drink in the bar - you feel like you are in the Great Gatsby. Great for conferences and seminars as well. Would definitely recommend to stay here. Walking distance from all the main Brussels old city centre locations. "
20 February 2023