" Feel dissapointed cuz the hotel got really high score on many websites.
We arrive very late and found that there is no hot shower ,no tooth brush no TV remote（actually the TV doesnt work at all） in the room.The facility is a little bit old but clean.The next day no room cleaning is offered even though i already said that I need it.Breakfast is not bad and the staff are friendly.Free shuttle service will be the reason to choose this hotel next time. "
15 February 2023
Anynomous
" Decent place but sound proofing could be better "
31 December 2022
Anynomous
" Amazing hotel!!!! Free shuttle service and also pick up to a from airport included in your stay! A great location and ready for you to stay in the Sultanate of Brunei! "
11 April 2023
Anynomous
" We were very pleased with our stay. They offered a complementary pick up and drop off at the airport, and a free shuttle bus to take you to the major sites in Brunei. The staff were incredibly friendly and helpful. The hotel is child friendly and happily provided a cot (at a small charge). The rooms are neat and tidy and appropriate for the price. Breakfast is served all morning (very helpful when getting over jet lag) and is simple but nice enough. It does offer omelettes made to order. "
14 December 2023
Anynomous
" I could not be more pleased with my stay at The Capital Residence Suites. I wanted a place that was going to be near the city center, be a reasonable price, and include pickup from the ferry terminal. This hotel went FAR ABOVE and beyond my needs. I was truly impressed with their service. Plus I saved a lot of money (and stress!) by staying here. Let me explain:
- Their shuttle came to pick me up from the ferry terminal (I had arrived from Kota Kinabalu), saving me about $30-40 for a taxi. The driver took me on the scenic route so I could do some sightseeing on the way into the city.
- The hotel staff were incredibly kind and accommodating. They greeted me by name and immediately helped me plan out my short stay in the city.
- They coordinated a time for me to use the hotel shuttle to go to the night markets (saving me another $20+)
- The shuttle not only took me to the night market, but also drove me around afterward to take photos of the Sultan's palace and one of the mosques
- Breakfast was better than I expected! Freshly prepared omelettes and other nice foods
- The staff were kind enough to arrange an early shuttle for me back to the ferry terminal (at an earlier time than they usually take guests)
Overall, I was thoroughly impressed by the staff and the hotel. I could tell from the moment I was picked up at the ferry terminal that these people strive to go above and beyond with their customer service. And it really made a difference in my stay. I felt well taken care of, and that if I had any needs, I could go to them for their help.
I highly recommend staying at the Capital Residence Suites, and the next time I'm in Brunei I will plan to stay here again. "
Anynomous
" Nice place and good service. "
13 April 2023Anynomous
" Feel dissapointed cuz the hotel got really high score on many websites.
15 February 2023We arrive very late and found that there is no hot shower ,no tooth brush no TV remote（actually the TV doesnt work at all） in the room.The facility is a little bit old but clean.The next day no room cleaning is offered even though i already said that I need it.Breakfast is not bad and the staff are friendly.Free shuttle service will be the reason to choose this hotel next time. "
Anynomous
" Decent place but sound proofing could be better "
31 December 2022Anynomous
" Amazing hotel!!!! Free shuttle service and also pick up to a from airport included in your stay! A great location and ready for you to stay in the Sultanate of Brunei! "
11 April 2023Anynomous
" We were very pleased with our stay. They offered a complementary pick up and drop off at the airport, and a free shuttle bus to take you to the major sites in Brunei. The staff were incredibly friendly and helpful. The hotel is child friendly and happily provided a cot (at a small charge). The rooms are neat and tidy and appropriate for the price. Breakfast is served all morning (very helpful when getting over jet lag) and is simple but nice enough. It does offer omelettes made to order. "
14 December 2023Anynomous
" I could not be more pleased with my stay at The Capital Residence Suites. I wanted a place that was going to be near the city center, be a reasonable price, and include pickup from the ferry terminal. This hotel went FAR ABOVE and beyond my needs. I was truly impressed with their service. Plus I saved a lot of money (and stress!) by staying here. Let me explain:
23 October 2023- Their shuttle came to pick me up from the ferry terminal (I had arrived from Kota Kinabalu), saving me about $30-40 for a taxi. The driver took me on the scenic route so I could do some sightseeing on the way into the city.
- The hotel staff were incredibly kind and accommodating. They greeted me by name and immediately helped me plan out my short stay in the city.
- They coordinated a time for me to use the hotel shuttle to go to the night markets (saving me another $20+)
- The shuttle not only took me to the night market, but also drove me around afterward to take photos of the Sultan's palace and one of the mosques
- Breakfast was better than I expected! Freshly prepared omelettes and other nice foods
- The staff were kind enough to arrange an early shuttle for me back to the ferry terminal (at an earlier time than they usually take guests)
Overall, I was thoroughly impressed by the staff and the hotel. I could tell from the moment I was picked up at the ferry terminal that these people strive to go above and beyond with their customer service. And it really made a difference in my stay. I felt well taken care of, and that if I had any needs, I could go to them for their help.
I highly recommend staying at the Capital Residence Suites, and the next time I'm in Brunei I will plan to stay here again. "