" I had an excellent experience with Ken Brittner at the Deck Store in Calgary. When we first started looking at what materials we did not have any idea of what we were going to use. Ken showed us many products and we could see and touch the variety of products, not just in a brochure. Once we decided on the deck materials we started with the design and ordered the first package. Yard staff were great and the materials were well packaged and loading was a breeze. Over the Summer we completed 4-phases from framing, Decking to Railing system and all interaction with Ken at the Deck store was awesome. All material take-offs were accurate and no issues with material quality, Lumber was excellent quality and prices very competitive. Thanks to Ken and all the staff for all the help in creating my wonderful deck, this adds value to my home and will look great for years to come. "
08 October 2023
Anynomous
" I called the store asking if they could assist with a 'pre canned' design. I was hoping that if I provided the dimensions they could just alter a basic design to fit my needs. The 'gentlemen' I was speaking with started blasting me immediately that "We're the deck store! Not the deck library! We might be able to provide some info at the time of purchase, but we're not here to give hand outs - we're a business!"
In case that rep happens to read reviews, I wasn't looking for a freebie! I know some people in this world probably do want free help, but that wasn't my intent and to be attacked right off the bat with that attitude and smart mouth - forget it! I won't be shopping at the deck store ever! He could've said the same thing but without being condescending and rude. "
27 September 2023
Anynomous
" I went to the deck store awhile ago and all the reception staff were to busy to help and the one guy I talked to didn't really understand what I was tryin to do so he got a manager to help. The only thing I have to say is that he was really helpful. He told me exactly what I needed to do and even showed me a few things I could buy that were not expensicve to make my project easier. Looks like wolverine with specs on "
04 May 2023
Anynomous
" So I had a very positive experience dealing with this outfit. They beat the quote I received at Home Depot (for the entire deck package) by approximtely 20%, and that was without me providing the other quote. The guy who built my deck also remarked that never had he seen such good quality lumber as if every single piece was hand picked. (I had a combo of treated floor joice and cedar decking, 4x4s etc.)
As well, we had a challenging circumstance associated with the delivery that they accommodated us on, which was appreciated. After we were done construction we were able to return a few items we didn't use without question. Customer service was also solid which is getting rare these days. "
28 November 2023
Anynomous
" I am very impressed with these guys. I did not know where to start to figure out what materials I needed but they made this very easy. I had to change contractors before starting the build and every firm I talked to doubted that any store would have everything needed for the build. Well the contractor had everything they needed and was not missing one piece. Customer Service is some of the best I have experienced in any industry. I was told one thing that was incorrect, a minor error from the sales person and I said I was fine as it was not a big deal, but they made sure they honoured what they said. I just had a small job but they made me feel like a VIP. Could not recommend these guys enough. Thanks. "
Anynomous
" I had an excellent experience with Ken Brittner at the Deck Store in Calgary. When we first started looking at what materials we did not have any idea of what we were going to use. Ken showed us many products and we could see and touch the variety of products, not just in a brochure. Once we decided on the deck materials we started with the design and ordered the first package. Yard staff were great and the materials were well packaged and loading was a breeze. Over the Summer we completed 4-phases from framing, Decking to Railing system and all interaction with Ken at the Deck store was awesome. All material take-offs were accurate and no issues with material quality, Lumber was excellent quality and prices very competitive. Thanks to Ken and all the staff for all the help in creating my wonderful deck, this adds value to my home and will look great for years to come. "
08 October 2023Anynomous
" I called the store asking if they could assist with a 'pre canned' design. I was hoping that if I provided the dimensions they could just alter a basic design to fit my needs. The 'gentlemen' I was speaking with started blasting me immediately that "We're the deck store! Not the deck library! We might be able to provide some info at the time of purchase, but we're not here to give hand outs - we're a business!"
27 September 2023In case that rep happens to read reviews, I wasn't looking for a freebie! I know some people in this world probably do want free help, but that wasn't my intent and to be attacked right off the bat with that attitude and smart mouth - forget it! I won't be shopping at the deck store ever! He could've said the same thing but without being condescending and rude. "
Anynomous
" I went to the deck store awhile ago and all the reception staff were to busy to help and the one guy I talked to didn't really understand what I was tryin to do so he got a manager to help. The only thing I have to say is that he was really helpful. He told me exactly what I needed to do and even showed me a few things I could buy that were not expensicve to make my project easier. Looks like wolverine with specs on "
04 May 2023Anynomous
" So I had a very positive experience dealing with this outfit. They beat the quote I received at Home Depot (for the entire deck package) by approximtely 20%, and that was without me providing the other quote. The guy who built my deck also remarked that never had he seen such good quality lumber as if every single piece was hand picked. (I had a combo of treated floor joice and cedar decking, 4x4s etc.)
28 November 2023As well, we had a challenging circumstance associated with the delivery that they accommodated us on, which was appreciated. After we were done construction we were able to return a few items we didn't use without question. Customer service was also solid which is getting rare these days. "
Anynomous
" I am very impressed with these guys. I did not know where to start to figure out what materials I needed but they made this very easy. I had to change contractors before starting the build and every firm I talked to doubted that any store would have everything needed for the build. Well the contractor had everything they needed and was not missing one piece. Customer Service is some of the best I have experienced in any industry. I was told one thing that was incorrect, a minor error from the sales person and I said I was fine as it was not a big deal, but they made sure they honoured what they said. I just had a small job but they made me feel like a VIP. Could not recommend these guys enough. Thanks. "
02 November 2023