" I bought my wedding ring from this company back in 2015 after not being able to find anything special in my own hometown in England.
Originally, I was a bit anxious about buying something so custom and important as a wedding ring without trying it on first, but my every experience with this company has been absolutely fantastic.
Wonder why I'm reviewing this company now? Some 7 years after I got married? Well, one of the issues with a wooden and precious metal ring is that they can look tired over time. But Northwood Custom jewelry allow you to send your ring back for free for the lifetime that you own it for revarnishing and repair.
Hand sanitising during the pandemic clearly had an impact on how good my ring looks, but I've just received it back today after a brief holiday to Canada where the team at Northwood refreshed it to perfection or without costing me a penny other than return shipping. A fantastic company which I would heartily recommend. "
04 May 2022
Anynomous
" I ordered the teardrop pendant for my daughter on her birthday. She absolutely loved it and I believe she will cherish this piece forever. She received the pendant the day of her birthday, which was a perfect delivery, as they promised. The letter described the elements used in the production of this pendant, and how they relate to my daughter. She was very moved by her gift. I am very, very pleased. Northwood sales provided the easiest of choices for putting this necklace together, which made this purchase stress free. Thank you Northwood for a unique gift to be cherished. "
30 November 2021
Anynomous
" Michelle and the rest of the team were nothing short of amazing! They made my experience of purchasing my first ring so flawless; they communicated excellently, they were prompt and they made sure you are more than completely satisifed with the service. Thank you so much for your business and rest assured this wont be the last. Thank you! "
29 September 2021
Anynomous
" The custom ring Northwood Rings made for me is so so sooo pretty and they really did work so hard to get it to match my vision perfectly. Generally, they were pretty prompt about emailing me back when I emailed them with questions and were pleasant to work with. However, the ring ended up taking several months longer to complete than they had originally told me. Fortunately, I did think to order my ring many months ahead of when I planned to propose, so the timeline worked out okay for me.
I know their operation is very small, so I wasn't surprised at all that the ring was taking longer than it was supposed to, but I wish they had been better about keeping me updated on the progress of my ring once it was clear that it wasnt going to be finished within a few days of the predicted date.
I was definitely anxious to see my design come to life. They got a lot of emails from me asking about my ring's status lol. Once pressed, they did allow me to see pictures of my ring in progress and they were careful to give me more updates, but I wish that it didn't take so much pressing for an update. I wonder if in the future, there's a possibility for a better progress tracking system for their custom rings?
One other thing to note is that within a week of wearing the ring, my fiance started noticing some imperfections in the acrylic finish of the ring. We're not entirely sure what it is or if it will go away with time, but we do notice that the wood wax provided helps temporarily. I emailed Northwood Rings to ask if this needed to be refinished or if this was normal but wasn't really given a clear answer-- just that if I *wanted* to, I could pay for it to be shipped back to them to be refinished. For now, my fiance and I have decided to just keep waxing the ring regularly to see if the problem goes away.
All in all, my fiance is in love with his ring and minus the flawed finish, I am too.
TL;DR
The folks at Northwood Rings are polite, dedicated people with a serious knack for ring making, but could probably use a better status tracking system. If you intend to order a custom ring, make sure to give ample time for unforeseen problems with making it. Also be fully prepared to take really good care of your ring once you do get it. BUT it's totally worth it if you decide wood rings are the right choice for you. "
04 October 2019
Anynomous
" Order from Northwood for gorgeous, unique wedding bands and you will not regret it!
My wife ordered my wedding band from Northwood and I have loved the quality of the ring and the company's customer service. I have had my Indian Rosewood with Grey Maple and 14K Yellow Gold Accents for over 1 year and have not had any major issues. I did have to get it refinished by Northwood at the one year mark due to the wood becoming rough through normal wear. The refinishing was free (just had to pay for shipping) and can be avoided with monthly waxing which is included with the ring, but not if your wife loses it before gifting :)
My first wedding band was a rose gold plated ring with a wooden inlay. The rose gold tarnished within a year so pay attention to rings being plated v. solid. I did not care since the ring was purposely cheap due to working as a restaurant chef during that time. This ring by Northwood has not tarnished since it is solid gold and would highly recommend. "
Anynomous
" I bought my wedding ring from this company back in 2015 after not being able to find anything special in my own hometown in England.
04 May 2022Originally, I was a bit anxious about buying something so custom and important as a wedding ring without trying it on first, but my every experience with this company has been absolutely fantastic.
Wonder why I'm reviewing this company now? Some 7 years after I got married? Well, one of the issues with a wooden and precious metal ring is that they can look tired over time. But Northwood Custom jewelry allow you to send your ring back for free for the lifetime that you own it for revarnishing and repair.
Hand sanitising during the pandemic clearly had an impact on how good my ring looks, but I've just received it back today after a brief holiday to Canada where the team at Northwood refreshed it to perfection or without costing me a penny other than return shipping. A fantastic company which I would heartily recommend. "
Anynomous
" I ordered the teardrop pendant for my daughter on her birthday. She absolutely loved it and I believe she will cherish this piece forever. She received the pendant the day of her birthday, which was a perfect delivery, as they promised. The letter described the elements used in the production of this pendant, and how they relate to my daughter. She was very moved by her gift. I am very, very pleased. Northwood sales provided the easiest of choices for putting this necklace together, which made this purchase stress free. Thank you Northwood for a unique gift to be cherished. "
30 November 2021Anynomous
" Michelle and the rest of the team were nothing short of amazing! They made my experience of purchasing my first ring so flawless; they communicated excellently, they were prompt and they made sure you are more than completely satisifed with the service. Thank you so much for your business and rest assured this wont be the last. Thank you! "
29 September 2021Anynomous
" The custom ring Northwood Rings made for me is so so sooo pretty and they really did work so hard to get it to match my vision perfectly. Generally, they were pretty prompt about emailing me back when I emailed them with questions and were pleasant to work with. However, the ring ended up taking several months longer to complete than they had originally told me. Fortunately, I did think to order my ring many months ahead of when I planned to propose, so the timeline worked out okay for me.
04 October 2019I know their operation is very small, so I wasn't surprised at all that the ring was taking longer than it was supposed to, but I wish they had been better about keeping me updated on the progress of my ring once it was clear that it wasnt going to be finished within a few days of the predicted date.
I was definitely anxious to see my design come to life. They got a lot of emails from me asking about my ring's status lol. Once pressed, they did allow me to see pictures of my ring in progress and they were careful to give me more updates, but I wish that it didn't take so much pressing for an update. I wonder if in the future, there's a possibility for a better progress tracking system for their custom rings?
One other thing to note is that within a week of wearing the ring, my fiance started noticing some imperfections in the acrylic finish of the ring. We're not entirely sure what it is or if it will go away with time, but we do notice that the wood wax provided helps temporarily. I emailed Northwood Rings to ask if this needed to be refinished or if this was normal but wasn't really given a clear answer-- just that if I *wanted* to, I could pay for it to be shipped back to them to be refinished. For now, my fiance and I have decided to just keep waxing the ring regularly to see if the problem goes away.
All in all, my fiance is in love with his ring and minus the flawed finish, I am too.
TL;DR
The folks at Northwood Rings are polite, dedicated people with a serious knack for ring making, but could probably use a better status tracking system. If you intend to order a custom ring, make sure to give ample time for unforeseen problems with making it. Also be fully prepared to take really good care of your ring once you do get it. BUT it's totally worth it if you decide wood rings are the right choice for you. "
Anynomous
" Order from Northwood for gorgeous, unique wedding bands and you will not regret it!
06 December 2018My wife ordered my wedding band from Northwood and I have loved the quality of the ring and the company's customer service. I have had my Indian Rosewood with Grey Maple and 14K Yellow Gold Accents for over 1 year and have not had any major issues. I did have to get it refinished by Northwood at the one year mark due to the wood becoming rough through normal wear. The refinishing was free (just had to pay for shipping) and can be avoided with monthly waxing which is included with the ring, but not if your wife loses it before gifting :)
My first wedding band was a rose gold plated ring with a wooden inlay. The rose gold tarnished within a year so pay attention to rings being plated v. solid. I did not care since the ring was purposely cheap due to working as a restaurant chef during that time. This ring by Northwood has not tarnished since it is solid gold and would highly recommend. "