" This is my third time using this location and I must say that I'm not happy with their service. On two occasions I found a better price by simply googling a flight than they were providing. Additionally, the average time spent here is far from accurate. If you're looking to book a vacation, expect to spend at least an hour here (I was here for an hour and a half). Service in general is slow and you just end up staring at the back of their computer screen for 95% of your visit. This doesn't include the time spent actually waiting for someone to help you. That can take anywhere from 5 minutes to 45 minutes. If you do communicate by email, depending on who is helping you, you may get a response days later or not at all. If you really have to use this location, I suggest doing research online before coming in unless you have hours in your day to spare. "
09 October 2023
Anynomous
" Worst customer service ever. They make their customers wait around even if no customers are waiting. Two staff just clicked around on their keyboards and kept us waiting around, completely ignoring us. Waited around for a while and left disappointed without even being asked what we needed! "
21 December 2023
Anynomous
" This is the second time I've used flight Centre Square one, and they have some of the worst staff ever... They always have the attitude that they would rather be somewhere else, they are not very friendly, they do not do what they are supposed to... Perfect example is I bought all inclusive tickets to Mexico and I had to call Daniele 2 times to get a printed copy of my tickets (which she didn't do on her own, I had to remind her that I needed my tickets) and when I asked for an email copy, that took 5 phone calls on various days before I received that. Please people, you work in the travel business... It's stressful enough having to prepare for everything... The last thing you need is an agent who couldn't give two s*its about her customers... This is nothing to do with flight Centre in general... I have used flight Centres all over downtown Toronto and I have met some of the best staff ever.... But square one is a joke. "
Anynomous
" This is my third time using this location and I must say that I'm not happy with their service. On two occasions I found a better price by simply googling a flight than they were providing. Additionally, the average time spent here is far from accurate. If you're looking to book a vacation, expect to spend at least an hour here (I was here for an hour and a half). Service in general is slow and you just end up staring at the back of their computer screen for 95% of your visit. This doesn't include the time spent actually waiting for someone to help you. That can take anywhere from 5 minutes to 45 minutes. If you do communicate by email, depending on who is helping you, you may get a response days later or not at all. If you really have to use this location, I suggest doing research online before coming in unless you have hours in your day to spare. "
09 October 2023Anynomous
" Worst customer service ever. They make their customers wait around even if no customers are waiting. Two staff just clicked around on their keyboards and kept us waiting around, completely ignoring us. Waited around for a while and left disappointed without even being asked what we needed! "
21 December 2023Anynomous
" This is the second time I've used flight Centre Square one, and they have some of the worst staff ever... They always have the attitude that they would rather be somewhere else, they are not very friendly, they do not do what they are supposed to... Perfect example is I bought all inclusive tickets to Mexico and I had to call Daniele 2 times to get a printed copy of my tickets (which she didn't do on her own, I had to remind her that I needed my tickets) and when I asked for an email copy, that took 5 phone calls on various days before I received that. Please people, you work in the travel business... It's stressful enough having to prepare for everything... The last thing you need is an agent who couldn't give two s*its about her customers... This is nothing to do with flight Centre in general... I have used flight Centres all over downtown Toronto and I have met some of the best staff ever.... But square one is a joke. "
29 May 2023