Terrible location, and terrible company overall. I went for a car wash last week in my brand new Camaro. The car wash malfunctioned on my first go around by trapping me in the wash garage and not washing my vehicle at all. When I was offered a re-wash, I accepted. During this re-wash I kept feeling my vehicle being bumped and feeling the “touchless” machinery shake and move abruptly in ways I have never felt a car wash move before. After coming out of the car wash, I figured my car was not cleaned properly so I got out and inspected my car. This is when I found many scratches that I WITHOUT A DOUBT DID NOT HAVE BEFORE! The car also had not been cleaned very well either. I documented these scratches and the uncleanliness in the parking lot the minute after with pictures and alerted the attendants inside. I was asked to fill out the “Shell Canada Claim” Form and the employee also took pictures. I received a call from the adjustor a couple of days later who had no pictures to reference as the location didn’t send them. I sent them to the adjustor and after a VERY brief “investigation” I was told that they are not liable. Very, very poor and disappointing. I HIGHLY RECOMMEND EVERYONE AVOIDS THIS LOCATION AND SHELL CANADA IN GENERAL!!!
I have attached a few of the pictures of scratches. "
23 October 2023
Anynomous
" Convenient location with car wash facility. There's also a Tim Horton outlet in the the gas station, that's a bonus. "
02 September 2023
Anynomous
" appericiate the staff's friendly nature.... great price and accessibility from the ramp of 410 at bovaird "
08 August 2023
Anynomous
" There gas is always higher that Petro and Eso "
21 May 2023
Anynomous
" New building looks really nice. The staff is nice. And its great to have a timmies break after pumping gas. "
Anynomous
" 0/5 STARS IF I COULD!!!
23 October 2023Terrible location, and terrible company overall. I went for a car wash last week in my brand new Camaro. The car wash malfunctioned on my first go around by trapping me in the wash garage and not washing my vehicle at all. When I was offered a re-wash, I accepted. During this re-wash I kept feeling my vehicle being bumped and feeling the “touchless” machinery shake and move abruptly in ways I have never felt a car wash move before. After coming out of the car wash, I figured my car was not cleaned properly so I got out and inspected my car. This is when I found many scratches that I WITHOUT A DOUBT DID NOT HAVE BEFORE! The car also had not been cleaned very well either. I documented these scratches and the uncleanliness in the parking lot the minute after with pictures and alerted the attendants inside. I was asked to fill out the “Shell Canada Claim” Form and the employee also took pictures. I received a call from the adjustor a couple of days later who had no pictures to reference as the location didn’t send them. I sent them to the adjustor and after a VERY brief “investigation” I was told that they are not liable. Very, very poor and disappointing. I HIGHLY RECOMMEND EVERYONE AVOIDS THIS LOCATION AND SHELL CANADA IN GENERAL!!!
I have attached a few of the pictures of scratches. "
Anynomous
" Convenient location with car wash facility. There's also a Tim Horton outlet in the the gas station, that's a bonus. "
02 September 2023Anynomous
" appericiate the staff's friendly nature.... great price and accessibility from the ramp of 410 at bovaird "
08 August 2023Anynomous
" There gas is always higher that Petro and Eso "
21 May 2023Anynomous
" New building looks really nice. The staff is nice. And its great to have a timmies break after pumping gas. "
21 January 2023