" This place could have gotten a 5 star for their breathtaking water, scenery, beautiful beach, unlimited drinks & friendly staff but that’s about it. The food was mediocre & often times undercooked (we were warned about Cuba & their food prior too but even with our own seasonings, it still wasn’t that good). The rooms were abysmal!!! Always dirty, cockroaches everywhere (I know this is common in warm climates but it was a bit too much). Barely ever running water! It was terrible. Although sunwing is a different company (I think) they had a station in the hotel lobby selling excursions and one of the staff lied to us about what the dolphin excursion included, so the kids couldn’t even swim with the dolphins. Also every drink we got was sooo watered down, badly mixed and just served like milk and rum, but because they were unlimited, we just didn’t bother to complain.
They could honestly completely upgrade this entire hotel and it wouldn’t even take much. It should be listed as a 1 star hotel but because the staff if absolutely amazing and it’s not their fault, they really do work and are so sweet trying to make your experience better, they were the only reason this place got stars at all. "
17 April 2023
Anynomous
" Agerage hotel with average amenities for Cuba "
12 March 2023
Anynomous
" Love this place been 5 times now "
13 December 2023
Anynomous
" Got the dumps. But it was still cool "
23 March 2023
Anynomous
" Great vacation with family "
19 February 2023
Anynomous
" A nice holiday if you're just looking for someplace warm and sunny with free drinks.
For a more engaging holiday, go somewhere inland. "
Anynomous
" This place could have gotten a 5 star for their breathtaking water, scenery, beautiful beach, unlimited drinks & friendly staff but that’s about it. The food was mediocre & often times undercooked (we were warned about Cuba & their food prior too but even with our own seasonings, it still wasn’t that good). The rooms were abysmal!!! Always dirty, cockroaches everywhere (I know this is common in warm climates but it was a bit too much). Barely ever running water! It was terrible. Although sunwing is a different company (I think) they had a station in the hotel lobby selling excursions and one of the staff lied to us about what the dolphin excursion included, so the kids couldn’t even swim with the dolphins. Also every drink we got was sooo watered down, badly mixed and just served like milk and rum, but because they were unlimited, we just didn’t bother to complain.
17 April 2023They could honestly completely upgrade this entire hotel and it wouldn’t even take much. It should be listed as a 1 star hotel but because the staff if absolutely amazing and it’s not their fault, they really do work and are so sweet trying to make your experience better, they were the only reason this place got stars at all. "
Anynomous
" Agerage hotel with average amenities for Cuba "
12 March 2023Anynomous
" Love this place been 5 times now "
13 December 2023Anynomous
" Got the dumps. But it was still cool "
23 March 2023Anynomous
" Great vacation with family "
19 February 2023Anynomous
" A nice holiday if you're just looking for someplace warm and sunny with free drinks.
15 August 2023For a more engaging holiday, go somewhere inland. "