" A first class company- have used elephant numerous times and never had a complaint- they all very professional and very helpful in all aspects of car hire - can honestly recommend this company- honest and very reasonable prices "
02 January 2023
Anynomous
" Be carful! Not recommended!
My girlfriend and I booked a car rental with this company in Cyprus. When we got to their office to collect the car, we were negatively surprised with:
1. they ask for 500EU deposit if you are used to drive on the right side or 250EU deposit if you are used to drive on the left side. Even though I lived in South Africa and owned a car there (driving on the left side) for over 10 years, they were not willing to recognize it and insisted on the higher deposit.
2. They don't secure the deposit from your credit card, like any normal car rental company, but they actually charge you the money, leaving you with less money in your card and at their complete mercy to pay you back.
When I expressed my dissatisfaction with this unfair practice and the fact that they don’t inform you clearly about it when you make the booking, the desk woman called the manager, who spoke with me on the phone and was very rude and aggressive. He then decided to cancel my booking and literally kicked us out of the office!!!
It was late at night and their office is very far from the airport. Now we were left without a car late at night.
This is a very small company. The front desk woman is the one who is writing their legal contracts. When you call their number, the manager mother answers the phone. The manager is very rude and temperamental. If they don’t like you or if you raise any issue with them – they just cancel your booking. Much better to pay a bit more and book with a reputable and professional company. "
28 December 2023
Anynomous
" Used elephant for a good while now very reasonable price very happy with them. "
Anynomous
" A first class company- have used elephant numerous times and never had a complaint- they all very professional and very helpful in all aspects of car hire - can honestly recommend this company- honest and very reasonable prices "
02 January 2023Anynomous
" Be carful! Not recommended!
28 December 2023My girlfriend and I booked a car rental with this company in Cyprus. When we got to their office to collect the car, we were negatively surprised with:
1. they ask for 500EU deposit if you are used to drive on the right side or 250EU deposit if you are used to drive on the left side. Even though I lived in South Africa and owned a car there (driving on the left side) for over 10 years, they were not willing to recognize it and insisted on the higher deposit.
2. They don't secure the deposit from your credit card, like any normal car rental company, but they actually charge you the money, leaving you with less money in your card and at their complete mercy to pay you back.
When I expressed my dissatisfaction with this unfair practice and the fact that they don’t inform you clearly about it when you make the booking, the desk woman called the manager, who spoke with me on the phone and was very rude and aggressive. He then decided to cancel my booking and literally kicked us out of the office!!!
It was late at night and their office is very far from the airport. Now we were left without a car late at night.
This is a very small company. The front desk woman is the one who is writing their legal contracts. When you call their number, the manager mother answers the phone. The manager is very rude and temperamental. If they don’t like you or if you raise any issue with them – they just cancel your booking. Much better to pay a bit more and book with a reputable and professional company. "
Anynomous
" Used elephant for a good while now very reasonable price very happy with them. "
03 October 2023