The Institute of Customer Service is the Island's leading agency helping organizations to develop and implement a focus on customer service excellence.By developing workforce capacities Companies are better positioned to deliver a superior service experience. The Institute promotes 8 key enablers to drive effective investments in customer experiences: Leadership Employee Engagement – Creating a Service Culture Plan Insights – Customer Feedback/ Staff insights Customer Experience Planning A Relentless focus on best practices & solving complaints Consistency Effective Measurement Innovation and Business Improvement.
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Keywords: non-profit organizations