" Our plumbing was touchy and our shower leeked all over. Great beach! No much separation between the adults only and the rest of the resort, even though there is a big price difference. "
04 March 2023
Anynomous
" Went for our honeymoon. Fell in love with the people and service they provided for us. Food was excellent. Beach was amazing. Well worth the stay. "
13 February 2023
Anynomous
" My wife and I attended this resort for our honeymoon and would HIGHLY RECOMMEND AVOIDING it. I’ve broken down our review into sections but it was a pretty horrendous experience.
Food - We picked this resort as they bolstered having the best food, with over 11 restaurants to choose from. If this was the best the Dominican has to offer then their entire country is out-shined by most local diners here in Canada. Both the Japanese and French restaurants were only available to upgraded members. Every place we went to was a let down, as if the cook had never actually had their cuisine before. We are not picky eaters, but the quality of the food was very poor.
Drink - When we booked the trip we were told we’d be sitting back relaxing by the pool ordering our favourite drinks till our heart's content. This would have been true IF you liked Dominican Rum and Dominican Beer as that was about all that was readily included for free. Want a beer that you actually like, expect to pay $10.
Activities - These were the only highlights of our trip, and almost all of them had nothing to do with the resort! We went on a dune buggy adventure, a Catamaran trip, went diving 4 times, and did a canopy zip line tour. All of those trips we would recommend, though our only problem is people constantly having their hands out wanting a tip or for us to buy trinkets. It got so bad that we stopped carrying cash on us so we could just say “sorry, we have no cash”.
Resort Staff Service -
This story sums up our entire experience (had many of these kind of adventures of poor service):
We came back from one of our all day activities to find our room door locked so we walked to the front desk (10 min) to get new keys. The new keys didn't work so when we got back to the front desk the gentleman promised he would send someone to meet us at our room. We sat by our room waiting more than 30 min with nobody coming. We walked back once again to the front desk to be assured that someone would be coming soon. On our fourth return to the front desk, as we waited another 30 min again, we were irate with the situation and asked someone to walk us back to our room. The gentleman who was helping us said he would get right on it, then proceeded to walk away and greet and check in a party of new guests. We then demanded to speak to a manager as we had been our of our room over 2 hours. 30 min later the manager got us into our room. Due to this terrible experience I asked for 2 free massages to make up for whole experience (I had to ask, they did not offer anything). They promised us that would be no problem. We went and got our massages but when we checked out on the last day they told me there was a charge for the massages that I must pay. I explained the situation and they told me there was no notes or manager who could promise that. The manager told us that we were not allowed to leave the resort until these services were paid, that it didn’t matter our flight was in few hours, that they would hold us here until it was paid. The resort literally held us hostage over promised massages and wouldn’t listen to a word we had to say.
Resort Facilities
Every few minutes you will walk by a table full of cheap trinkets that a pushy salesperson is trying to sell. VERY PUSHY… to the point we would map out our trips to avoid these tables.
The pools all close around 7, though the pool are still lit up with lights. There is little to do after 7 at the resort at all.
AVOID THE CASINO. When you walk in there is a game they will give you “free money” to play… it’s a scam called progressive roulette or progressive dice. All too sketchy.
Resort Room
We did have a safe in our room... Apparently we have to lock EVERYTHING up, as an $100 bottle of perfume was stolen from us and the only thing the front desk did was ask why it wasn’t in our safe (because it was full). We did not feel comfortable leaving anything around the room ever so it was a constant fear of locking things up. It was also to a safe that wasn’t attached to the wall or closet in any way… just didn’t feel safe. "
30 October 2023
Anynomous
" I stayed 8 days here and it was horrible. I had a group of 19 people and we had several problems. The showers were not working properly and it took three days to get wash cloths. My father and step mom had to be moved several times because their suite was a disaster. For this to be a five star resort the food was not very good. With my group being so large I thought we would be better accommodated. I did enjoy the swim up bar and the beach and I also enjoyed my excursions. "
18 September 2023
Anynomous
" Went to my best friends wedding here, such a magical time and place. Loved the beach, loved the food, enjoyed the generous portions of rum (and I'm not a drinker but damn it there were cool, sweet and just the thing needed at the beach). The pools were amazing, the entertainment for the kids was a little dated but boy did the staff put in an effort, every day and night. Room was clean and comfortable, wedding was beautiful, an all around great time. kids like chasing the little lizards around the grounds and snagging the falling coconuts. Would love to come visit again. Did the hibachi, one night, also wonderful. I do recommend staying on the resort. The locals are a bit pushy with selling tourists high priced garbage and braiding services. Sometimes a firm "NO" is required. "
08 August 2023
Anynomous
" I was in the hotel this last weekend with my family (wife and two kids), we came from NY city. It is a beautiful place, nice people, nice weather; but how all the buffet restaurants have the same food? its not supposed to have different food? and another concern, this is Resort @ the beach, where's the sea food? where are the shrimps, lobster, crabs? just one kind of cheap fish? this is the food for a 5 start hotel? very disappointing about it, when people planned be in a hotel @ the beach, first though is a nice SEA FOOD! Hope this change, never come back to a beach hotel where there's not SEA FOOD! "
29 May 2023
Anynomous
" We're still here,can't wait to leave....Yesterday we saw a rat. Horrible!!!! Food was all the time the same. Mostly deep fried. The worse for us was smoking around... Room,when turning on AC , was smelling smoke very strong. They use bleach spray to hide the problem,but to smell bleach isn't a pleasure .... The beach was beautiful!!!! Do not recommend!!!! Never come back! "
16 May 2023
Anynomous
" Schöne große Anlage mit viel Grün. Die Zimmer sind groß aber in die Jahre gekommen, abgeplatzte Beschichtung in der Badewanne, undichte Dächer und abgenutzte Möbel sind oft vertreten. Auch die Pools haben mehrere abgeplatzte Fließen und zeitweise steht das Wasser aufgrund der hohen Verdunstung so tief, dass die Abflussschächte frei liegen und somit die Wasserreinigung nicht gegeben ist, besonders gut in Anbetracht der durchgehend an der Poolbar abhängenden, saufenden Gästen, die anscheinend nie auf Klo müsssen. Leider schwankt die Servicequalität massiv in den einzelnen Bereichen der Anlage, grundsätzlich ist der Service im Bavaro Bereich am besten, relativ aufmerksame Kellner und Rezeptionspersonal. Im Bereich Punta Cana sind die Leute zwar freundlich aber man merkt ihnen die Unlust zu arbeiten massiv an, Beschwerden/Reparaturmeldung werden an der Rezeption zwar entgegen genommen aber es passiert nix. Das Buffet des Punta Cana sollte man meiden, im Palace und Bavaro ist es wesentlich sauberer und man fühlt sich mehr als Gast als als Bittsteller. Die Animation schwankt je nach Animateur sehr stark, positiv sticht Sandra heraus die meistens alles rund ums Sportzentrum macht zusammen mit Hoje zu finden ist (Tennis, Bogenschießen, Minigolf, etc). Der Rest der Animation ist auf kurzfristige Bespaßung gepolt und bettelt stets um TripAdvisor Bewertungen, da anscheinend davon ihr Gehalt abhängt. 2 Runden Dart, Hufeisen oder Sackwerfen und danach Pause schieben. Am negativsten fiel mir Franklin der außer für Titten und Fußball eine Begeisterung an den Tag legt, wo man sich fragt wieso er nicht gefeuert wird.
Die Leistung der Spezialitäten Restaurants schwankt massiv täglich wechselnd zwischen super Essen und Magenverstimmung, nur das indische Restaurant war durchgehend gut. Auch in den Restaurants wird man regelmäßig per Tablet um eine Bewertung gebeten, wobei ich beobachten konnte, das notfalls auch selbst bewertet wurde, alias auf die ganzen positiven Bewertungen bei TripAdvisor sollte man nix geben, entweder sie wurden erbettelt oder teilweise durch das Personal selbst vorgenommen.
Leider hat sich das Management so sehr auf Bewertungen festgeschossen, dass die Gäste in den Hintergrund rücken. Gäbe es einen ordentlichen Servicemanager würde er die Hälfte des doof in der Gegend rum stehenden Personals feuern und es würde keinem Gast auffallen und der Service würde wohl gefühlt besser werden, da die ganzen demotivierten Mitarbeiter nicht mehr da wären.
Achja auch die Putzfrauen sind teils gut, teils keinen Cent Trinkgeld wert, hier hilft nur austesten ob man eine Gute erwischt hat.
Da die Anlage zwischen Traumparadies und absolute Leistungsverweigerung schwank gibt es nur drei Sterne.
Achja und man sollte die ganzen fliegenden Händler raus werfen die einen an Pool, Strand und vor den Restaurants auflauern und versuchen ihren überteuerten Schrott zu verkaufen.
A) Zigarren und Alkohol sind quasi immer in Deutschland günstiger als bei diesen oder in einem der Geschäfte in der Anlage.
B) Zigarren sollte wenn schon aus einem Humidor oder direkt von einer Zigarrenmanufaktur kaufen, meine Empfehlung einen Ausflug zur Domenico Manufaktur machen (Webseite oder Neckarmann Reiseleiter, andere Reiseleiter bieten nur El Rey an der nur gut ist wenn man keine Ahnung hat)
C) Bilder, Holzfiguren etc sind Fabrikprodukte und so auch in Deutschland erhältlich und bei Strandhändlern einige Meter weiter wesentlich günstiger wenn man sie um 80-70% runter gehandelt hat
D) Was die Fotohändler mit Affen, Papageien, Leguane am Strand abziehen, wäre bei uns Tierquälerei, also erst denken, dann handeln
Achja noch einen Gruß an den Chefansager bei der Abendanimation, es wäre super wenn man nicht auf voller Lautstärke Handyspiele zocken würde, dann würden die Gäste nicht verstört zu ihm gucken, sondern die Show genießen können.
Fazit: Schöne Anlage mit stark schwankender Servicequalität.
Empfehlung: Mal einen europäischen Servicemanager hinzuziehen, der den Laden mal richtig aufräumt und zu einem wahren 5* Paradies macht. "
12 April 2023
Anynomous
" Entire staff is welcoming and helpful. Most speak fluent English and those who don't will do their best to help. We went in with reservations due to a poor experience at a different resort 6 years prior and we were completely blown away. The food was delicious and they've updated the fitness center and the sports bar in the past month, it seems. I would absolutely go back. "
19 January 2023
Anynomous
" Large and clean rooms, went there with my family and was well looked after. Spent most of the time on the beach as the resort was too hot, there was no breeze around the pool. Would recommend to anyone, the resort and food was amazing. The Japanese restaurant was outstanding and well worth the wait. The rooms were well presented and their is a safe to secure your valuables. The entertainment team were great. There was a slight seaweed issue but the hotel managed it in the best way possible. "
Anynomous
" Our plumbing was touchy and our shower leeked all over. Great beach! No much separation between the adults only and the rest of the resort, even though there is a big price difference. "
04 March 2023Anynomous
" Went for our honeymoon. Fell in love with the people and service they provided for us. Food was excellent. Beach was amazing. Well worth the stay. "
13 February 2023Anynomous
" My wife and I attended this resort for our honeymoon and would HIGHLY RECOMMEND AVOIDING it. I’ve broken down our review into sections but it was a pretty horrendous experience.
30 October 2023Food - We picked this resort as they bolstered having the best food, with over 11 restaurants to choose from. If this was the best the Dominican has to offer then their entire country is out-shined by most local diners here in Canada. Both the Japanese and French restaurants were only available to upgraded members. Every place we went to was a let down, as if the cook had never actually had their cuisine before. We are not picky eaters, but the quality of the food was very poor.
Drink - When we booked the trip we were told we’d be sitting back relaxing by the pool ordering our favourite drinks till our heart's content. This would have been true IF you liked Dominican Rum and Dominican Beer as that was about all that was readily included for free. Want a beer that you actually like, expect to pay $10.
Activities - These were the only highlights of our trip, and almost all of them had nothing to do with the resort! We went on a dune buggy adventure, a Catamaran trip, went diving 4 times, and did a canopy zip line tour. All of those trips we would recommend, though our only problem is people constantly having their hands out wanting a tip or for us to buy trinkets. It got so bad that we stopped carrying cash on us so we could just say “sorry, we have no cash”.
Resort Staff Service -
This story sums up our entire experience (had many of these kind of adventures of poor service):
We came back from one of our all day activities to find our room door locked so we walked to the front desk (10 min) to get new keys. The new keys didn't work so when we got back to the front desk the gentleman promised he would send someone to meet us at our room. We sat by our room waiting more than 30 min with nobody coming. We walked back once again to the front desk to be assured that someone would be coming soon. On our fourth return to the front desk, as we waited another 30 min again, we were irate with the situation and asked someone to walk us back to our room. The gentleman who was helping us said he would get right on it, then proceeded to walk away and greet and check in a party of new guests. We then demanded to speak to a manager as we had been our of our room over 2 hours. 30 min later the manager got us into our room. Due to this terrible experience I asked for 2 free massages to make up for whole experience (I had to ask, they did not offer anything). They promised us that would be no problem. We went and got our massages but when we checked out on the last day they told me there was a charge for the massages that I must pay. I explained the situation and they told me there was no notes or manager who could promise that. The manager told us that we were not allowed to leave the resort until these services were paid, that it didn’t matter our flight was in few hours, that they would hold us here until it was paid. The resort literally held us hostage over promised massages and wouldn’t listen to a word we had to say.
Resort Facilities
Every few minutes you will walk by a table full of cheap trinkets that a pushy salesperson is trying to sell. VERY PUSHY… to the point we would map out our trips to avoid these tables.
The pools all close around 7, though the pool are still lit up with lights. There is little to do after 7 at the resort at all.
AVOID THE CASINO. When you walk in there is a game they will give you “free money” to play… it’s a scam called progressive roulette or progressive dice. All too sketchy.
Resort Room
We did have a safe in our room... Apparently we have to lock EVERYTHING up, as an $100 bottle of perfume was stolen from us and the only thing the front desk did was ask why it wasn’t in our safe (because it was full). We did not feel comfortable leaving anything around the room ever so it was a constant fear of locking things up. It was also to a safe that wasn’t attached to the wall or closet in any way… just didn’t feel safe. "
Anynomous
" I stayed 8 days here and it was horrible. I had a group of 19 people and we had several problems. The showers were not working properly and it took three days to get wash cloths. My father and step mom had to be moved several times because their suite was a disaster. For this to be a five star resort the food was not very good. With my group being so large I thought we would be better accommodated. I did enjoy the swim up bar and the beach and I also enjoyed my excursions. "
18 September 2023Anynomous
" Went to my best friends wedding here, such a magical time and place. Loved the beach, loved the food, enjoyed the generous portions of rum (and I'm not a drinker but damn it there were cool, sweet and just the thing needed at the beach). The pools were amazing, the entertainment for the kids was a little dated but boy did the staff put in an effort, every day and night. Room was clean and comfortable, wedding was beautiful, an all around great time. kids like chasing the little lizards around the grounds and snagging the falling coconuts. Would love to come visit again. Did the hibachi, one night, also wonderful. I do recommend staying on the resort. The locals are a bit pushy with selling tourists high priced garbage and braiding services. Sometimes a firm "NO" is required. "
08 August 2023Anynomous
" I was in the hotel this last weekend with my family (wife and two kids), we came from NY city. It is a beautiful place, nice people, nice weather; but how all the buffet restaurants have the same food? its not supposed to have different food? and another concern, this is Resort @ the beach, where's the sea food? where are the shrimps, lobster, crabs? just one kind of cheap fish? this is the food for a 5 start hotel? very disappointing about it, when people planned be in a hotel @ the beach, first though is a nice SEA FOOD! Hope this change, never come back to a beach hotel where there's not SEA FOOD! "
29 May 2023Anynomous
" We're still here,can't wait to leave....Yesterday we saw a rat. Horrible!!!! Food was all the time the same. Mostly deep fried. The worse for us was smoking around... Room,when turning on AC , was smelling smoke very strong. They use bleach spray to hide the problem,but to smell bleach isn't a pleasure .... The beach was beautiful!!!! Do not recommend!!!! Never come back! "
16 May 2023Anynomous
" Schöne große Anlage mit viel Grün. Die Zimmer sind groß aber in die Jahre gekommen, abgeplatzte Beschichtung in der Badewanne, undichte Dächer und abgenutzte Möbel sind oft vertreten. Auch die Pools haben mehrere abgeplatzte Fließen und zeitweise steht das Wasser aufgrund der hohen Verdunstung so tief, dass die Abflussschächte frei liegen und somit die Wasserreinigung nicht gegeben ist, besonders gut in Anbetracht der durchgehend an der Poolbar abhängenden, saufenden Gästen, die anscheinend nie auf Klo müsssen. Leider schwankt die Servicequalität massiv in den einzelnen Bereichen der Anlage, grundsätzlich ist der Service im Bavaro Bereich am besten, relativ aufmerksame Kellner und Rezeptionspersonal. Im Bereich Punta Cana sind die Leute zwar freundlich aber man merkt ihnen die Unlust zu arbeiten massiv an, Beschwerden/Reparaturmeldung werden an der Rezeption zwar entgegen genommen aber es passiert nix. Das Buffet des Punta Cana sollte man meiden, im Palace und Bavaro ist es wesentlich sauberer und man fühlt sich mehr als Gast als als Bittsteller. Die Animation schwankt je nach Animateur sehr stark, positiv sticht Sandra heraus die meistens alles rund ums Sportzentrum macht zusammen mit Hoje zu finden ist (Tennis, Bogenschießen, Minigolf, etc). Der Rest der Animation ist auf kurzfristige Bespaßung gepolt und bettelt stets um TripAdvisor Bewertungen, da anscheinend davon ihr Gehalt abhängt. 2 Runden Dart, Hufeisen oder Sackwerfen und danach Pause schieben. Am negativsten fiel mir Franklin der außer für Titten und Fußball eine Begeisterung an den Tag legt, wo man sich fragt wieso er nicht gefeuert wird.
12 April 2023Die Leistung der Spezialitäten Restaurants schwankt massiv täglich wechselnd zwischen super Essen und Magenverstimmung, nur das indische Restaurant war durchgehend gut. Auch in den Restaurants wird man regelmäßig per Tablet um eine Bewertung gebeten, wobei ich beobachten konnte, das notfalls auch selbst bewertet wurde, alias auf die ganzen positiven Bewertungen bei TripAdvisor sollte man nix geben, entweder sie wurden erbettelt oder teilweise durch das Personal selbst vorgenommen.
Leider hat sich das Management so sehr auf Bewertungen festgeschossen, dass die Gäste in den Hintergrund rücken. Gäbe es einen ordentlichen Servicemanager würde er die Hälfte des doof in der Gegend rum stehenden Personals feuern und es würde keinem Gast auffallen und der Service würde wohl gefühlt besser werden, da die ganzen demotivierten Mitarbeiter nicht mehr da wären.
Achja auch die Putzfrauen sind teils gut, teils keinen Cent Trinkgeld wert, hier hilft nur austesten ob man eine Gute erwischt hat.
Da die Anlage zwischen Traumparadies und absolute Leistungsverweigerung schwank gibt es nur drei Sterne.
Achja und man sollte die ganzen fliegenden Händler raus werfen die einen an Pool, Strand und vor den Restaurants auflauern und versuchen ihren überteuerten Schrott zu verkaufen.
A) Zigarren und Alkohol sind quasi immer in Deutschland günstiger als bei diesen oder in einem der Geschäfte in der Anlage.
B) Zigarren sollte wenn schon aus einem Humidor oder direkt von einer Zigarrenmanufaktur kaufen, meine Empfehlung einen Ausflug zur Domenico Manufaktur machen (Webseite oder Neckarmann Reiseleiter, andere Reiseleiter bieten nur El Rey an der nur gut ist wenn man keine Ahnung hat)
C) Bilder, Holzfiguren etc sind Fabrikprodukte und so auch in Deutschland erhältlich und bei Strandhändlern einige Meter weiter wesentlich günstiger wenn man sie um 80-70% runter gehandelt hat
D) Was die Fotohändler mit Affen, Papageien, Leguane am Strand abziehen, wäre bei uns Tierquälerei, also erst denken, dann handeln
Achja noch einen Gruß an den Chefansager bei der Abendanimation, es wäre super wenn man nicht auf voller Lautstärke Handyspiele zocken würde, dann würden die Gäste nicht verstört zu ihm gucken, sondern die Show genießen können.
Fazit: Schöne Anlage mit stark schwankender Servicequalität.
Empfehlung: Mal einen europäischen Servicemanager hinzuziehen, der den Laden mal richtig aufräumt und zu einem wahren 5* Paradies macht. "
Anynomous
" Entire staff is welcoming and helpful. Most speak fluent English and those who don't will do their best to help. We went in with reservations due to a poor experience at a different resort 6 years prior and we were completely blown away. The food was delicious and they've updated the fitness center and the sports bar in the past month, it seems. I would absolutely go back. "
19 January 2023Anynomous
" Large and clean rooms, went there with my family and was well looked after. Spent most of the time on the beach as the resort was too hot, there was no breeze around the pool. Would recommend to anyone, the resort and food was amazing. The Japanese restaurant was outstanding and well worth the wait. The rooms were well presented and their is a safe to secure your valuables. The entertainment team were great. There was a slight seaweed issue but the hotel managed it in the best way possible. "
08 December 2023