" Booked a tour of the Giza Pyramids through Trip Advisor (Viator) for 8am. Waited till 9:30am literally standing outside the hotel, called every number I could find, tried the Trip Advisor app to chat, did WhatsApp, all to no response. Then frantically searched for another company all while losing several hours of my day visiting a sight I’ve wanted to see for decades.
Then at end of the day, they marked *me* as “No Show” and denied my request for a refund. My first email triggered an offer of 25% refund and the second finally 100%. I have a suspicion that no one actually read my emails as they were all just form letters.
Is this company even still running or just taking orders and hoping the booking party doesn’t complain enough to get refunds? "
05 September 2023
Anynomous
" Awesome day trip to see Giza, Saqqara, Dashur that included a tasty lunch and a Camel ride around the Giza Pyramids.The tour was informative and both were very courteous. I would definitely recommend booking again. "
16 October 2023
Anynomous
" I would definitely recommend this day tour with let's Explore Egypt. My lovely guide was excellent. On the way to Giza, she explained about background information on Egypt, ancient Kingdoms and Pyramids. Before we entering into an attraction site, we always sat down and talked about what we would see there first. Her explanation was very professional and informative. She also helped me take many good photos. The driver was great too, who was very polite and drove safely. The car was very clean. "
Anynomous
" Booked a tour of the Giza Pyramids through Trip Advisor (Viator) for 8am. Waited till 9:30am literally standing outside the hotel, called every number I could find, tried the Trip Advisor app to chat, did WhatsApp, all to no response. Then frantically searched for another company all while losing several hours of my day visiting a sight I’ve wanted to see for decades.
05 September 2023Then at end of the day, they marked *me* as “No Show” and denied my request for a refund. My first email triggered an offer of 25% refund and the second finally 100%. I have a suspicion that no one actually read my emails as they were all just form letters.
Is this company even still running or just taking orders and hoping the booking party doesn’t complain enough to get refunds? "
Anynomous
" Awesome day trip to see Giza, Saqqara, Dashur that included a tasty lunch and a Camel ride around the Giza Pyramids.The tour was informative and both were very courteous. I would definitely recommend booking again. "
16 October 2023Anynomous
" I would definitely recommend this day tour with let's Explore Egypt. My lovely guide was excellent. On the way to Giza, she explained about background information on Egypt, ancient Kingdoms and Pyramids. Before we entering into an attraction site, we always sat down and talked about what we would see there first. Her explanation was very professional and informative. She also helped me take many good photos. The driver was great too, who was very polite and drove safely. The car was very clean. "
21 March 2023