" The time taken waiting at the desk was not good took over an hour to get a car check and get away, there was serious damage to the car that wasn't logged and damage logged that wasn't there resulting in a return to the desk to report, I also took photos to confirm, the car was supposed to be full but was between 3/4 and full which I also photographed, they need more staff at the desk and also staff to check and handover the cars very poor service "
25 November 2023
Anynomous
" Quick straight foward car rental. You better off to book straight through their website and also some compare websites make you pay for cheaper insurance which is invalid with Goldcar. Car rental for a 5 day period was around €56 Additional insurance full cover €120 Non refundable and they charging €23 for refuel service Non refundable and there is a deposit of €70 for fuel if you refuel they refund it. We had a Renault Clio with only 7200 km in clock was very clean. Cant fault the service all over €40 a day fir Car rental isnt too bad. "
25 August 2023
Anynomous
"
I have just landed back in Manchester after a very unsavoury experience with goldcar at Almería airport.
Firstly after collecting the car a week ago, I had to do the usual rounds of photographing the vehicle, checking for all damage (except 5cm marks). The damage was extensive including big dent on the bonnet, damaged rear bumper, several very large dents on the roof, like someone had jumped on it. And a big dent in the rear quarter panel (the latter being the ONLY damage recorded on the paperwork) and a damaged alloy wheel
So follows the trip back down to the desk to try and get this acknowledged, amongst the big queue of tired travellers.
Today, returning the car, the same operative that originally hired me the car (he pushed and insisted no less than four times for me to take out their insurance) was in the car park. I asked if he would sign the car off to which he obliged only to pick out a 5cm scuff on top of the mirror. I informed him that it was there on collection and that as it seemed to me less than 5cm I did not note it down on the paperwork with all the other damage....
He said it was bigger which from my (I'm a precision engineer) standpoint was absolutely ridiculous
Being tired and needing to get checked in we went to the desk where he informed me it was 50 Euro for the scuff and 50 Euro per day the car was "off the road for repair"
This is no less than extortion preying on weary travellers,
I was that frustrated about not having a tape measure that I didn't think to take a picture with a Euro coin next to the scuff to dispute this fact.
Unbelievable sheer unadulterated daylight robbery
I will never ever use this company again, I will stick to the others operating from the same airport that have been great
Maybe it would be an idea for the staff to have something to measure with to clearly demonstrate their view
I know, you know, and THEY know, that this car will still have this 'scuff' together with all the other damage in years to come, so WHY CHARGE 50 EURO PER DAY TO 'REPAIR' A MINUTE SCUFF WHEN YOUR CARS BODYWORK WAS IN A POOR STATE TO START WITH "
19 March 2023
Anynomous
" More of a scam trying to get money from you then a rental car company "
31 October 2023
Anynomous
" I have used the Almeria office on several occasions and have always found the staff to be helpful and understanding.
I have just made another booking for the 17th November so looking forward to another smooth car hire experience.
Anynomous
" The time taken waiting at the desk was not good took over an hour to get a car check and get away, there was serious damage to the car that wasn't logged and damage logged that wasn't there resulting in a return to the desk to report, I also took photos to confirm, the car was supposed to be full but was between 3/4 and full which I also photographed, they need more staff at the desk and also staff to check and handover the cars very poor service "
25 November 2023Anynomous
" Quick straight foward car rental. You better off to book straight through their website and also some compare websites make you pay for cheaper insurance which is invalid with Goldcar. Car rental for a 5 day period was around €56 Additional insurance full cover €120 Non refundable and they charging €23 for refuel service Non refundable and there is a deposit of €70 for fuel if you refuel they refund it. We had a Renault Clio with only 7200 km in clock was very clean. Cant fault the service all over €40 a day fir Car rental isnt too bad. "
25 August 2023Anynomous
"
19 March 2023I have just landed back in Manchester after a very unsavoury experience with goldcar at Almería airport.
Firstly after collecting the car a week ago, I had to do the usual rounds of photographing the vehicle, checking for all damage (except 5cm marks). The damage was extensive including big dent on the bonnet, damaged rear bumper, several very large dents on the roof, like someone had jumped on it. And a big dent in the rear quarter panel (the latter being the ONLY damage recorded on the paperwork) and a damaged alloy wheel
So follows the trip back down to the desk to try and get this acknowledged, amongst the big queue of tired travellers.
Today, returning the car, the same operative that originally hired me the car (he pushed and insisted no less than four times for me to take out their insurance) was in the car park. I asked if he would sign the car off to which he obliged only to pick out a 5cm scuff on top of the mirror. I informed him that it was there on collection and that as it seemed to me less than 5cm I did not note it down on the paperwork with all the other damage....
He said it was bigger which from my (I'm a precision engineer) standpoint was absolutely ridiculous
Being tired and needing to get checked in we went to the desk where he informed me it was 50 Euro for the scuff and 50 Euro per day the car was "off the road for repair"
This is no less than extortion preying on weary travellers,
I was that frustrated about not having a tape measure that I didn't think to take a picture with a Euro coin next to the scuff to dispute this fact.
Unbelievable sheer unadulterated daylight robbery
I will never ever use this company again, I will stick to the others operating from the same airport that have been great
Maybe it would be an idea for the staff to have something to measure with to clearly demonstrate their view
I know, you know, and THEY know, that this car will still have this 'scuff' together with all the other damage in years to come, so WHY CHARGE 50 EURO PER DAY TO 'REPAIR' A MINUTE SCUFF WHEN YOUR CARS BODYWORK WAS IN A POOR STATE TO START WITH "
Anynomous
" More of a scam trying to get money from you then a rental car company "
31 October 2023Anynomous
" I have used the Almeria office on several occasions and have always found the staff to be helpful and understanding.
08 November 2023I have just made another booking for the 17th November so looking forward to another smooth car hire experience.
Kind regards
Mr Howard McQuaker "