" Writing to the Dental Complaints Service (DCS) to start the process of claiming costs for further treatment, plus contacting the Care Quality Commission (CQC) in relation to the beyond poor treatment.
Details:
Mum came to have a filling (£160 even though she didn't even need an injection to numb it) - had pain ever since went back & he took it out with a charge of (£90).
Whilst he was taking out the tooth he broke half of the tooth next to it - his resolution was to 'fill a bit of it in'. Again she was in pain, went back the next day for the practice manager to say 'it was an accident' no apology and no offer of putting it right - was told initially if she wanted an appointment that day she would have to pay an emergency treatment fee!!
When mum was eventually seen , another dentist told her that she should have had a crown or a root filling to rectify the other dentists 'mistake ' and not just fill a bit of it in. Said she would refer her to the specialist.
The practice manager then rang after mum left and had the audacity to tell her she would have to pay for any more treatment she has with the specialist or with another dentist there!!!! Even though she's only having the further treatment because of HIS error.
Heard nothing about referral and no offer of rectifying the error I. E. Crown (without charge) or compensation for the below par standard treatment, stress and pain she's still in. I have tried to ring as mum is so upset but all I get is a refusal to speak to me because it's not me having to the treatment. "
Anynomous
" Writing to the Dental Complaints Service (DCS) to start the process of claiming costs for further treatment, plus contacting the Care Quality Commission (CQC) in relation to the beyond poor treatment.
22 March 2023Details:
Mum came to have a filling (£160 even though she didn't even need an injection to numb it) - had pain ever since went back & he took it out with a charge of (£90).
Whilst he was taking out the tooth he broke half of the tooth next to it - his resolution was to 'fill a bit of it in'. Again she was in pain, went back the next day for the practice manager to say 'it was an accident' no apology and no offer of putting it right - was told initially if she wanted an appointment that day she would have to pay an emergency treatment fee!!
When mum was eventually seen , another dentist told her that she should have had a crown or a root filling to rectify the other dentists 'mistake ' and not just fill a bit of it in. Said she would refer her to the specialist.
The practice manager then rang after mum left and had the audacity to tell her she would have to pay for any more treatment she has with the specialist or with another dentist there!!!! Even though she's only having the further treatment because of HIS error.
Heard nothing about referral and no offer of rectifying the error I. E. Crown (without charge) or compensation for the below par standard treatment, stress and pain she's still in. I have tried to ring as mum is so upset but all I get is a refusal to speak to me because it's not me having to the treatment. "