" If I could give zero stars I would. Avoid. Avoid. Avoid. After quoting us over £1200 worth of works for full scaffolding, their roofer turned up and asked why we had the scaffolding up. Following this, they have dodged and ducked our calls, never responding to any emails and the scaffolding is now still in our neighbours garden with no confirmation of when they will take it away. The customer service is abysmal and 'Sarah' if she exists, clearly has no interest in dealing with customers at all. Do not use them. Cowboys.
The reply from aspect is quite amusing and again further shows they have zero interest in good customer relationships (they responded to this negative review quicker than any of our emails trying to resolve the situation so go figure what they're interested in). They have sent two sets of roofers to the house, neither of whom carried out the 'work' that we had been quoted and paid for. Both attended for less than 20 minutes with the first guy fixing our problem by accessing the roof from our upstairs bedroom. So no, the scaffolding was not necessary and Aspect made us work for home on two separate occasions for their roofers to turn up and do basically no work. "
04 March 2020
Anynomous
" Very pleasant knowledgeable and helpful engineer visited, and in v good time. Would absolutely use again and reccommend highly "
02 March 2020
Anynomous
" I have never written a review in my life!!! Gave Aspect a call around 10am as the boiler had broken down, to be give a window of 13:00-15:00 seemed fantastic, by 16.00 no sign, no call! Waited for 30 mins on hold to then be told it would be before 18.00 just had another call for 19.00. No apology..... "
Anynomous
" If I could give zero stars I would. Avoid. Avoid. Avoid. After quoting us over £1200 worth of works for full scaffolding, their roofer turned up and asked why we had the scaffolding up. Following this, they have dodged and ducked our calls, never responding to any emails and the scaffolding is now still in our neighbours garden with no confirmation of when they will take it away. The customer service is abysmal and 'Sarah' if she exists, clearly has no interest in dealing with customers at all. Do not use them. Cowboys.
04 March 2020The reply from aspect is quite amusing and again further shows they have zero interest in good customer relationships (they responded to this negative review quicker than any of our emails trying to resolve the situation so go figure what they're interested in). They have sent two sets of roofers to the house, neither of whom carried out the 'work' that we had been quoted and paid for. Both attended for less than 20 minutes with the first guy fixing our problem by accessing the roof from our upstairs bedroom. So no, the scaffolding was not necessary and Aspect made us work for home on two separate occasions for their roofers to turn up and do basically no work. "
Anynomous
" Very pleasant knowledgeable and helpful engineer visited, and in v good time. Would absolutely use again and reccommend highly "
02 March 2020Anynomous
" I have never written a review in my life!!! Gave Aspect a call around 10am as the boiler had broken down, to be give a window of 13:00-15:00 seemed fantastic, by 16.00 no sign, no call! Waited for 30 mins on hold to then be told it would be before 18.00 just had another call for 19.00. No apology..... "
20 November 2019