" We came to Butterfly Bridal for a Bridesmaids dress for my daughter and sister for a family wedding.
The service and choice were both second to none, and the dresses were amazing.
Thank you so much for making the whole thing a pleasure to do, and hassle free.
"
12 March 2023
Anynomous
" I am a young bride-to-be and had an appointment for this shop earlier this week (31.01.2012). I walked into the shop 5 mins earlier than my scheduled appoitment and a previous bride-to-be was just finishing up - I didn't feel the need to interrupt so I stood and waited.
The woman behind the counter (who I later learned to be the owner) turned to me, looked me up and down before saying "can i help you" in a somewhat sarcastic and overly unwelcoming tone. I quietly said that I had an appointment but I already felt like I wasn't worthy of being in the shop dressed in my 'not best' clothing.
I was shown to the dresses where myself and my friend were left to look with no real interest shown into what styles I might like or really want to avoid.
When I was put into dresses, I found the approach to choosing between dresses was more forceful than it needed to be. I am aware that a decision such as this needs to be ruthless, but when I have only tried on one or two dresses I do not feel the need to be told "but what do you HATE about it?"
Overall, I did not rate my experience at Butterfly Bridal at all - I have been to other Bridal shops in the Lancaster area where the customer service has been a lot better - the staff were welcoming and non-judgemental for a start. I'm sure many brides have had a positive experience at the shop but for me I left feeling wholly disappointed and I will be sure to tell any friends who plan to get married in the future to avoid the shop.
In terms of prices and quality of products, I couldn't fault them. However I will not be parting with any of my wedding budget to this establishment now, or in the near future. "
Anynomous
" We came to Butterfly Bridal for a Bridesmaids dress for my daughter and sister for a family wedding.
12 March 2023The service and choice were both second to none, and the dresses were amazing.
Thank you so much for making the whole thing a pleasure to do, and hassle free.
"
Anynomous
" I am a young bride-to-be and had an appointment for this shop earlier this week (31.01.2012). I walked into the shop 5 mins earlier than my scheduled appoitment and a previous bride-to-be was just finishing up - I didn't feel the need to interrupt so I stood and waited.
30 January 2023The woman behind the counter (who I later learned to be the owner) turned to me, looked me up and down before saying "can i help you" in a somewhat sarcastic and overly unwelcoming tone. I quietly said that I had an appointment but I already felt like I wasn't worthy of being in the shop dressed in my 'not best' clothing.
I was shown to the dresses where myself and my friend were left to look with no real interest shown into what styles I might like or really want to avoid.
When I was put into dresses, I found the approach to choosing between dresses was more forceful than it needed to be. I am aware that a decision such as this needs to be ruthless, but when I have only tried on one or two dresses I do not feel the need to be told "but what do you HATE about it?"
Overall, I did not rate my experience at Butterfly Bridal at all - I have been to other Bridal shops in the Lancaster area where the customer service has been a lot better - the staff were welcoming and non-judgemental for a start. I'm sure many brides have had a positive experience at the shop but for me I left feeling wholly disappointed and I will be sure to tell any friends who plan to get married in the future to avoid the shop.
In terms of prices and quality of products, I couldn't fault them. However I will not be parting with any of my wedding budget to this establishment now, or in the near future. "