" Simply brilliant. I bought a ring online where the engraving hadn't come out well. I wanted to get it sorted but not other jewellers in Lancaster would help me. Firth's were so helpful with getting it sorted before I proposed, even though I hadn't bought the ring from them. Very reasonable prices for their workshop jobs as well. I would 100% recommend them, especially Charlotte and her excellent customer service. I won't be going anywhere else in the future! "
23 November 2023
Anynomous
" Had an amazing experience at Firths Jewellers. Customer service was fantastic. They sorted out my problem without hesitation & went above & beyond what they needed to. Cannot recommend them enough for jewellery,whether having a piece made or buying from their shop. So happy with my ring. Thankyou! "
04 July 2023
Anynomous
" Excellent resizing service, didn't get to the right fit until the thrid time and the service was great without charging extra, it was superb experience no doubt. "
12 June 2023
Anynomous
" so disappointed ......we asked the shop to design us a necklace and were told not a problem,
we were promised not once but twice that they would draw a few designs for us to look at from which we could chose a design
obviously we weren't that important of a customer to them and our money isnt good enough, as on both occasion we came away disappointing after being told they were still working on the design after nearly three weeks
then they lied to us about having done a couple of drawings but never showed us these ........even though we asked to see them they skated around the issue and tried to show us another piece of jewelry
we don't like people lying to us and I certainly wont be back ....
..
there are better jewelers in our opinion out there who understand how to give good customer service
"
Anynomous
" Simply brilliant. I bought a ring online where the engraving hadn't come out well. I wanted to get it sorted but not other jewellers in Lancaster would help me. Firth's were so helpful with getting it sorted before I proposed, even though I hadn't bought the ring from them. Very reasonable prices for their workshop jobs as well. I would 100% recommend them, especially Charlotte and her excellent customer service. I won't be going anywhere else in the future! "
23 November 2023Anynomous
" Had an amazing experience at Firths Jewellers. Customer service was fantastic. They sorted out my problem without hesitation & went above & beyond what they needed to. Cannot recommend them enough for jewellery,whether having a piece made or buying from their shop. So happy with my ring. Thankyou! "
04 July 2023Anynomous
" Excellent resizing service, didn't get to the right fit until the thrid time and the service was great without charging extra, it was superb experience no doubt. "
12 June 2023Anynomous
" so disappointed ......we asked the shop to design us a necklace and were told not a problem,
10 November 2023we were promised not once but twice that they would draw a few designs for us to look at from which we could chose a design
obviously we weren't that important of a customer to them and our money isnt good enough, as on both occasion we came away disappointing after being told they were still working on the design after nearly three weeks
then they lied to us about having done a couple of drawings but never showed us these ........even though we asked to see them they skated around the issue and tried to show us another piece of jewelry
we don't like people lying to us and I certainly wont be back ....
..
there are better jewelers in our opinion out there who understand how to give good customer service
"