" Great sales person nothing to much trouble no hidden agenda "
09 June 2017
Anynomous
" I may have been a little premature in my thoughts that the new ownership of what was Shukers had resulted in changes for the better.
Our one year old Evoque recently suffered the 'emissions top up failure warning light syndrome' documented by other owners, meaning a trip back to the dealership to have the fluid that gets squirted into the particulate filter topped up - after only 12 months of moderate driving. It costs £30, which is annoying enough, bearing in mind how new the vehicle is and the fact that this surely is a design fault, but the main issue is the inconvenience of a trip back to the garage on a busy working day. Anyway, that was done by Hatfields and we thought we'd heard the last of it, but a week later, a different warning light (orange engine icon) came on whilst we were driving, so we got on the phone to Hatfields again to find out what we should do. We were transferred through to the service dept, who informed us that the car should not be driven at all, because the light can come on for a variety of reasons and driving with some of those faults could cause 'irreversible engine damage'. We were told to phone the LandRover recovery service (which you get for free with a new LandRover) and they would be with us 'within an hour'. Yeah, right - we made the call at 9.30 am and they finally made it to us at 2.15pm. The call out guy put the problem right in minutes, with a simple laptop software update, then told us that they can NEVER get to customers within an hour and that the orange engine icon warning like relates purely to emissions- related problems, so the car is totally OK to drive, in the short term. Nice one Hatfields - loads of misinformation and another wasted day! "
02 May 2017
Anynomous
" Excellent experience, knowledgeable friendly and professional staff, the nicest Land Rover dealership by far . "
30 March 2017
Anynomous
" Excellent customer service.
Got us in for brake replacement at very short notice, all sorted fast and efficient.
Highly recommended "
18 March 2017
Anynomous
" Popped in to look at new Discovery, was not sure what to expect from the dealership or the car! Both were fantastic! Extremely well looked after from the moment I walked in! Very knowledgable staff and a pretty good cup of coffee! Will be going back! "
18 March 2017
Anynomous
" Very disappointing visit to Hatfields Landrover Shrewsbury today after booking a test drive in Landrover Discovery.' Salesman Phil' happy to let us sit in vehicle and admire but it seems a test drive was out of the question, (despite telephoning yesterday to book it) unless we made a commitment to purchase! Waste of our time and will not be returning. We will be dealing with other Landrover dealerships in the future. "
Anynomous
" Great sales person nothing to much trouble no hidden agenda "
09 June 2017Anynomous
" I may have been a little premature in my thoughts that the new ownership of what was Shukers had resulted in changes for the better.
02 May 2017Our one year old Evoque recently suffered the 'emissions top up failure warning light syndrome' documented by other owners, meaning a trip back to the dealership to have the fluid that gets squirted into the particulate filter topped up - after only 12 months of moderate driving. It costs £30, which is annoying enough, bearing in mind how new the vehicle is and the fact that this surely is a design fault, but the main issue is the inconvenience of a trip back to the garage on a busy working day. Anyway, that was done by Hatfields and we thought we'd heard the last of it, but a week later, a different warning light (orange engine icon) came on whilst we were driving, so we got on the phone to Hatfields again to find out what we should do. We were transferred through to the service dept, who informed us that the car should not be driven at all, because the light can come on for a variety of reasons and driving with some of those faults could cause 'irreversible engine damage'. We were told to phone the LandRover recovery service (which you get for free with a new LandRover) and they would be with us 'within an hour'. Yeah, right - we made the call at 9.30 am and they finally made it to us at 2.15pm. The call out guy put the problem right in minutes, with a simple laptop software update, then told us that they can NEVER get to customers within an hour and that the orange engine icon warning like relates purely to emissions- related problems, so the car is totally OK to drive, in the short term. Nice one Hatfields - loads of misinformation and another wasted day! "
Anynomous
" Excellent experience, knowledgeable friendly and professional staff, the nicest Land Rover dealership by far . "
30 March 2017Anynomous
" Excellent customer service.
18 March 2017Got us in for brake replacement at very short notice, all sorted fast and efficient.
Highly recommended "
Anynomous
" Popped in to look at new Discovery, was not sure what to expect from the dealership or the car! Both were fantastic! Extremely well looked after from the moment I walked in! Very knowledgable staff and a pretty good cup of coffee! Will be going back! "
18 March 2017Anynomous
" Very disappointing visit to Hatfields Landrover Shrewsbury today after booking a test drive in Landrover Discovery.' Salesman Phil' happy to let us sit in vehicle and admire but it seems a test drive was out of the question, (despite telephoning yesterday to book it) unless we made a commitment to purchase! Waste of our time and will not be returning. We will be dealing with other Landrover dealerships in the future. "
10 March 2017