Due to an internal 'mishap' on their side, I was unable to return a rented car as booked (the planned drop off location was locked up, and info regarding 'out of hours' drop off was not available).
After multiple phone calls to a selection of their helplines, I finally got through to a representative who advised me to drop the car at a different location one day later. I was assured by phone and email that I would not be charged for late drop off or the fuel used to get to the suggested drop off location. I dropped the car off as discussed with their representative, and then (Surprise!) had a penalty for not filling the car land on my credit card (in direct contradiction to their previous commitment).
After having to mind their car for an extra day, change my travel plans, pay for parking, forgo a pre-paid train ticket, make ten phone calls, and the associated headache, I will now have to engage in a tedious back-and-forth with their "customer service" team while their unjust penalty sits on my credit card bill. I don't know what the end result will be, but it's now apparent that Hertz is the type of organisation to attempt to charge customers for their internal failings. I am utterly disgusted and will never use their services again.
My advice to potential customers: Hertz appears to operate a policy of "if in doubt, throw a penalty on the customer credit card". If you value your money and sanity, STAY FAR FAR AWAY. "
04 November 2023
Anynomous
" Great staff, very helpful. "
15 June 2023
Anynomous
" Quick and Simple Cheap rental. Which they didn't try to upsell excess insurance so much. "
20 February 2023
Anynomous
" Fast, cheap, efficient, friendly car rental. I was nervous going with one of the big companies - you always only hear the horror stories - but having rented from other suppliers all over the world numerous times, this was by far the best experience I have had. "
14 April 2023
Anynomous
" never again will I even think of using Hertz what a complete RIP OFF on a £35 Three day weekend hire booked on the internet when you get in the shop here is what they will then tell you.
your cover dose not include your passengers that's a other £7 per day and the collision waver insurance is a other £20 per day that's a other £81 or the excess is £900 for any damage before they talk about pre paying petrol etc. don't go any further you will get ripped off you are stuck in the hire shop and unless you pay the rip off costs you cannot have a car. thanks hertz we have now cancelled the hotel and the children are in tears I for one will not let you rip us off any more.
so what you going to do well try Arnold Clark spot never had any problems with them and you will not get ripped off that is unless you do deicide to used hertz check the small print then go to Arnold Clark for a respectable hire company "
Anynomous
" Utterly disgusted - Avoid
04 November 2023Due to an internal 'mishap' on their side, I was unable to return a rented car as booked (the planned drop off location was locked up, and info regarding 'out of hours' drop off was not available).
After multiple phone calls to a selection of their helplines, I finally got through to a representative who advised me to drop the car at a different location one day later. I was assured by phone and email that I would not be charged for late drop off or the fuel used to get to the suggested drop off location. I dropped the car off as discussed with their representative, and then (Surprise!) had a penalty for not filling the car land on my credit card (in direct contradiction to their previous commitment).
After having to mind their car for an extra day, change my travel plans, pay for parking, forgo a pre-paid train ticket, make ten phone calls, and the associated headache, I will now have to engage in a tedious back-and-forth with their "customer service" team while their unjust penalty sits on my credit card bill. I don't know what the end result will be, but it's now apparent that Hertz is the type of organisation to attempt to charge customers for their internal failings. I am utterly disgusted and will never use their services again.
My advice to potential customers: Hertz appears to operate a policy of "if in doubt, throw a penalty on the customer credit card". If you value your money and sanity, STAY FAR FAR AWAY. "
Anynomous
" Great staff, very helpful. "
15 June 2023Anynomous
" Quick and Simple Cheap rental. Which they didn't try to upsell excess insurance so much. "
20 February 2023Anynomous
" Fast, cheap, efficient, friendly car rental. I was nervous going with one of the big companies - you always only hear the horror stories - but having rented from other suppliers all over the world numerous times, this was by far the best experience I have had. "
14 April 2023Anynomous
" never again will I even think of using Hertz what a complete RIP OFF on a £35 Three day weekend hire booked on the internet when you get in the shop here is what they will then tell you.
12 February 2023your cover dose not include your passengers that's a other £7 per day and the collision waver insurance is a other £20 per day that's a other £81 or the excess is £900 for any damage before they talk about pre paying petrol etc. don't go any further you will get ripped off you are stuck in the hire shop and unless you pay the rip off costs you cannot have a car. thanks hertz we have now cancelled the hotel and the children are in tears I for one will not let you rip us off any more.
so what you going to do well try Arnold Clark spot never had any problems with them and you will not get ripped off that is unless you do deicide to used hertz check the small print then go to Arnold Clark for a respectable hire company "