" Sunday shopping rudely interupted by female staff member who decided I wasn't going to buy the Mavic drone at £1500 guess they will never know "
15 May 2023
Anynomous
" First to add is the manager of this store is a diamond and very interested in customer satisfaction, which thankfully for the Maplin group has saved this review as being one star. I purchased quite an expensive item but to save a bit of cost went for a pre-owned unit. I did my research contacted maplin via chat etc to find out exactly what I was getting. The reply....Fully inspected, 12mth warranty etc etc. Spoke to staff at this Carlisle branch and made my mind up to go for it which was a few coins short of £500. To my surprise within 1 working day the item had arrived and I was very excited......this was very short lived, there was a wire loose from the battery and an expensive camera gimble was bent. I was so disappointed and had I not known what I was doing could have easily shorted out or possibly overheated the charger with dreadful results. I returned and eventually spoke to the manager, who's manner makes it hard for you to remain angry. She was pleasant, cheerful and did everything to make me want to remain as a customer, as a result of her enthusiasm to keep me as a customer that is exactly what I will be. I won't hesitate to return and when it's time for a serious upgrade I will be returning there. Maplin's you have some very good employee's and a fab manager in Carlisle and that's what I am praising, they have prevented a very disgruntled complaint forthcoming.
Anynomous
" Sunday shopping rudely interupted by female staff member who decided I wasn't going to buy the Mavic drone at £1500 guess they will never know "
15 May 2023Anynomous
" First to add is the manager of this store is a diamond and very interested in customer satisfaction, which thankfully for the Maplin group has saved this review as being one star. I purchased quite an expensive item but to save a bit of cost went for a pre-owned unit. I did my research contacted maplin via chat etc to find out exactly what I was getting. The reply....Fully inspected, 12mth warranty etc etc. Spoke to staff at this Carlisle branch and made my mind up to go for it which was a few coins short of £500. To my surprise within 1 working day the item had arrived and I was very excited......this was very short lived, there was a wire loose from the battery and an expensive camera gimble was bent. I was so disappointed and had I not known what I was doing could have easily shorted out or possibly overheated the charger with dreadful results. I returned and eventually spoke to the manager, who's manner makes it hard for you to remain angry. She was pleasant, cheerful and did everything to make me want to remain as a customer, as a result of her enthusiasm to keep me as a customer that is exactly what I will be. I won't hesitate to return and when it's time for a serious upgrade I will be returning there. Maplin's you have some very good employee's and a fab manager in Carlisle and that's what I am praising, they have prevented a very disgruntled complaint forthcoming.
24 February 2023Regards
Alan. "