" Appalling customer service. Rang store as received no contact as previously promised regarding replacement part for £750 pram only to find that part hadn't been ordered! Just arrived to collect replacement some 3 months after request only to find that only half of it has turned up! Now have to come back again - nobody seems bothered and customer service (joke) dept won't ring you. SHOCKING!! "
04 June 2023
Anynomous
" Always seems really understaffed. I don't think I've ever been served, either at the till or on the shop floor, without waiting at least 5mins. The staff have always been friendly though, even when rushed.
The main grievance for me though... they never answer the phone!!??! I had an incorrect click and collect order that I went to Riverside specifically to collect. When I got home and opened it to find that it was wrong I tried calling FIFTEEN TIMES over the next 24hrs and have still not been answered. Now I have to make a separate trip again just to try to resolve their error. "
Anynomous
" Friendly staff and very pleasant atmosphere. "
20 September 2023Anynomous
" Appalling customer service. Rang store as received no contact as previously promised regarding replacement part for £750 pram only to find that part hadn't been ordered! Just arrived to collect replacement some 3 months after request only to find that only half of it has turned up! Now have to come back again - nobody seems bothered and customer service (joke) dept won't ring you. SHOCKING!! "
04 June 2023Anynomous
" Always seems really understaffed. I don't think I've ever been served, either at the till or on the shop floor, without waiting at least 5mins. The staff have always been friendly though, even when rushed.
06 July 2023The main grievance for me though... they never answer the phone!!??! I had an incorrect click and collect order that I went to Riverside specifically to collect. When I got home and opened it to find that it was wrong I tried calling FIFTEEN TIMES over the next 24hrs and have still not been answered. Now I have to make a separate trip again just to try to resolve their error. "