" Disgraceful customer service; never been so insulted.
Despite having been a loyal customer of Wylam Garage for 3 years, I was shocked when we were recently accused by the director of attempting to defraud him. The unusually large £1500 bill for a service and new turbo had triggered our bank's fraud detection and blocked payment, which, it's fair to say, was already stressing us out a bit. While frantically trying to resolve this, we were then accused by said director of trying to get away without paying, of refusing to pay for some work, and of earlier causing "aggro" by having to move child car seats into a courtesy car.
The truth of it is that the work we refused to pay for was work we'd repeatedly, explicitly asked them NOT to undertake (and they'd agreed to that), but which they did anyway. In fact, they'd doubled it up by doing both sides of the car. It was their mistake, so why *should* we pay?
And the so-called "aggro" re the car seats was when I had to leave work early, get my daughter out of nursery and rush to Hexham before the garage closed to help my wife move the kids' car seats to a courtesy car, as the garage had been unable to install them safely. (We hadn't anticipated having to leave our car with them for multiple days, but they said it wasn't safe to drive away.) While I can't blame the garage -- fitting car seats isn't their usual work -- if anyone was inconvenienced, it was me. There was certainly no "aggro" for them; they merely had to wait for me to turn up (which I did before they closed).
And as for trying to drive off without paying, that's just rude and insulting. My wife simply needed to get to the nearby bank to make sure we could pay and couldn't exactly leave our baby daughter at the garage while doing so. We were loyal customers who'd always paid our bills immediately. In the circumstances, a little sympathy and understanding would've been nice, rather than groundless accusations that just increased the stress levels and left my wife in tears.
As I said, we WERE loyal customers. Not any more, though. I wouldn't recommend Wylam Garage to anyone. "
12 November 2017
Anynomous
" Great service! Thank you! "
24 September 2017
Anynomous
" I was really pleased with the price and quality service offered by this garage, staff were friendly yet efficient. Highly recommended. "
Anynomous
" Disgraceful customer service; never been so insulted.
12 November 2017Despite having been a loyal customer of Wylam Garage for 3 years, I was shocked when we were recently accused by the director of attempting to defraud him. The unusually large £1500 bill for a service and new turbo had triggered our bank's fraud detection and blocked payment, which, it's fair to say, was already stressing us out a bit. While frantically trying to resolve this, we were then accused by said director of trying to get away without paying, of refusing to pay for some work, and of earlier causing "aggro" by having to move child car seats into a courtesy car.
The truth of it is that the work we refused to pay for was work we'd repeatedly, explicitly asked them NOT to undertake (and they'd agreed to that), but which they did anyway. In fact, they'd doubled it up by doing both sides of the car. It was their mistake, so why *should* we pay?
And the so-called "aggro" re the car seats was when I had to leave work early, get my daughter out of nursery and rush to Hexham before the garage closed to help my wife move the kids' car seats to a courtesy car, as the garage had been unable to install them safely. (We hadn't anticipated having to leave our car with them for multiple days, but they said it wasn't safe to drive away.) While I can't blame the garage -- fitting car seats isn't their usual work -- if anyone was inconvenienced, it was me. There was certainly no "aggro" for them; they merely had to wait for me to turn up (which I did before they closed).
And as for trying to drive off without paying, that's just rude and insulting. My wife simply needed to get to the nearby bank to make sure we could pay and couldn't exactly leave our baby daughter at the garage while doing so. We were loyal customers who'd always paid our bills immediately. In the circumstances, a little sympathy and understanding would've been nice, rather than groundless accusations that just increased the stress levels and left my wife in tears.
As I said, we WERE loyal customers. Not any more, though. I wouldn't recommend Wylam Garage to anyone. "
Anynomous
" Great service! Thank you! "
24 September 2017Anynomous
" I was really pleased with the price and quality service offered by this garage, staff were friendly yet efficient. Highly recommended. "
07 September 2017Anynomous
" Great service will defo go back "
31 January 2017