" Really friendly helpful staff who go above and beyond for you and your pets. "
20 August 2017
Anynomous
" Brilliant vets would always recommend as my dogs have always had amazing care. "
01 August 2017
Anynomous
" Helpful and respectful staff "
12 April 2017
Anynomous
" Previous experience at this vet taught me to stay well clear. My previous cat was taken there to be neutered and they gave him back to me absolutely drenched in wee top to bottom!
So when my usual vets refered my new cat there for an overnight stay as an emergency I was quite concerned !
However it was a different team to pentrose dealing with over night. So I was hoping service would be better. Care of my cat over night seemed OK. However he was only put in a cage over night with a drip.
As far as I know over night stay was ok. However I recevied two missed calls at midnight, so waking up to this was a huge concern that something was wrong, however it was just to update me he was ok.... I think they could have waited until the morning to call me about that instead of worrying me.
Further to this... They originally try to get me to sign for a £600 estimate to keep cat over night! (Cheaper to put him in a suite in a posh Mayfair hotel for a night! ) I queried that straight away and it was reduced to £130 , next day when I collected him they then try to charge me £180 so I had to remind them of the amount they quoted yesterday.
It's a concern how they do not know how to price simple over night stays.
It's a concern that staff are not trained correctly on how to use their computer system to price up jobs. I wonder how many people have been over charged without realising at this practice! I know a lot of people might be embarrassed to query things like this!
The reception staff of penrose were in when I collected my cat. The vet was trying to discuss with me several important things however I couldn't hear him as penrose staff were standing next to him have a personal conversation between themselves which was extremely loud. I asked him to repeat as I couldn't hear over them, you would think they would have their conversations elsewhere but they carried on, this time a little louder! Manners absolutely appalling.
The penrose reception staff and across incredibly rude and unapproachable , they had literally just walked in the door for their day at work as well!
I would strongly advise to avoid this vets at all costs! Every time I've been I've been faced with very unprofessional customer service and problems! The added stress is not needed when you are dealing with an unwell pet. "
01 October 2016
Anynomous
" Went here in an emergency situation with my dog late one evening, the staff were fantastic explaining everything to you from beginning to end. "
27 August 2016
Anynomous
" Not happy at all. We have been taking Poppy ( Our small dog) to Penrose for last 10 years but last week we had to take her to have some teeth removed, We was quoted £250 to £300 for this and if it was just a matter of removing plaque then it would have been a lot cheaper. However when we went to fetch her on the day of op, I was presented with a bill for £370.. I said i dont want to pay this excessive amount as was quoted a price and they went way over the quote, I was asked to pay half which i did and the vet would phone me the next day to discuss, Guess what, No phone call..
Today 27th JULY, we had an appointment for Poppy for check up and appointment was 09.50, Mary took her along and checked in at reception but after being totally ignored for an hour watching around ten others come and go she had enough and left.. Very poor service and still not heard a thing from them. "
27 July 2016
Anynomous
" Iv always seen Joanna with my Guniea pigs she has a huge love for animals which puts me at ease. She never rushes you & takes the time to listen & educate us on what's going on or what to look out for. If she's not sure rather than put the animal at risk she admitted it & did some research to find out, A fantastic vet I would not want to see anyone else. "
Anynomous
" Always caring place. "
07 September 2017Anynomous
" Really friendly helpful staff who go above and beyond for you and your pets. "
20 August 2017Anynomous
" Brilliant vets would always recommend as my dogs have always had amazing care. "
01 August 2017Anynomous
" Helpful and respectful staff "
12 April 2017Anynomous
" Previous experience at this vet taught me to stay well clear. My previous cat was taken there to be neutered and they gave him back to me absolutely drenched in wee top to bottom!
01 October 2016So when my usual vets refered my new cat there for an overnight stay as an emergency I was quite concerned !
However it was a different team to pentrose dealing with over night. So I was hoping service would be better. Care of my cat over night seemed OK. However he was only put in a cage over night with a drip.
As far as I know over night stay was ok. However I recevied two missed calls at midnight, so waking up to this was a huge concern that something was wrong, however it was just to update me he was ok.... I think they could have waited until the morning to call me about that instead of worrying me.
Further to this... They originally try to get me to sign for a £600 estimate to keep cat over night! (Cheaper to put him in a suite in a posh Mayfair hotel for a night! ) I queried that straight away and it was reduced to £130 , next day when I collected him they then try to charge me £180 so I had to remind them of the amount they quoted yesterday.
It's a concern how they do not know how to price simple over night stays.
It's a concern that staff are not trained correctly on how to use their computer system to price up jobs. I wonder how many people have been over charged without realising at this practice! I know a lot of people might be embarrassed to query things like this!
The reception staff of penrose were in when I collected my cat. The vet was trying to discuss with me several important things however I couldn't hear him as penrose staff were standing next to him have a personal conversation between themselves which was extremely loud. I asked him to repeat as I couldn't hear over them, you would think they would have their conversations elsewhere but they carried on, this time a little louder! Manners absolutely appalling.
The penrose reception staff and across incredibly rude and unapproachable , they had literally just walked in the door for their day at work as well!
I would strongly advise to avoid this vets at all costs! Every time I've been I've been faced with very unprofessional customer service and problems! The added stress is not needed when you are dealing with an unwell pet. "
Anynomous
" Went here in an emergency situation with my dog late one evening, the staff were fantastic explaining everything to you from beginning to end. "
27 August 2016Anynomous
" Not happy at all. We have been taking Poppy ( Our small dog) to Penrose for last 10 years but last week we had to take her to have some teeth removed, We was quoted £250 to £300 for this and if it was just a matter of removing plaque then it would have been a lot cheaper. However when we went to fetch her on the day of op, I was presented with a bill for £370.. I said i dont want to pay this excessive amount as was quoted a price and they went way over the quote, I was asked to pay half which i did and the vet would phone me the next day to discuss, Guess what, No phone call..
27 July 2016Today 27th JULY, we had an appointment for Poppy for check up and appointment was 09.50, Mary took her along and checked in at reception but after being totally ignored for an hour watching around ten others come and go she had enough and left.. Very poor service and still not heard a thing from them. "
Anynomous
" Iv always seen Joanna with my Guniea pigs she has a huge love for animals which puts me at ease. She never rushes you & takes the time to listen & educate us on what's going on or what to look out for. If she's not sure rather than put the animal at risk she admitted it & did some research to find out, A fantastic vet I would not want to see anyone else. "
05 November 2015