" Totally Unacceptable Customer Service. My wife had a Gift Voucher to the value of £90 with an expiry date of 08/11/17. We recently added an additional voucher to the value of £50 as a Birthday present and when attempting to book an appointment for treatments on her actual Birthday on 11/11/17 was told that as the first voucher expired 3 days before, it was no longer valid. With 3 kids under 3 it is very difficult to be able to pick and choose dates and to have a treat on her Birthday was the first opportunity we had. We suggested bringing in the voucher ahead of the 8th so it could be redeemed but it was a definite and uncompromising 'no' with the only reason being 'policy' and 'the system won't accept it'. Having been out of Bristol for a variety of reasons out of our control over the last few months this has been the first opportunity to make a booking and to be treated in this way is absolutely ridiculous. We try and support local independent businesses as much as possible, but to be dealt with in such an inflexible, 'corporate' and impersonal manner completely detracts from what is supposed to be a business providing a luxurious service?! We were not offered any alternative and/or resolve so we have lost £90 which is now pure profit for this business with no service actually provided.
Thank you for taking the time to respond to my review. Unfortunately the response did not include any acknowledgement of the fact we offered to call into the premises whilst the voucher was within its valid time period and have it redeemed with the treatment booked for 3 days later. When this was suggested we were informed that 'the system could not process this action'. We are fully aware of the policy in place and its associated dates which have been regularly quoted during the 'multiple' phone calls made to try and resolve this matter amicably, but we are left with £90 taken from us with no service provided, along with the growing number of others we're learning of, who have also had similar experiences, some with even higher values of cash kept by your business as pure profit. "
07 November 2023
Anynomous
" This is a gorgeous place to spend some quality pamper time! The management and team of therapists are friendly and professional - nothing is too much trouble. The treatments have always exceeded my expectations. Do not hesitate to visit this lovely place and treat yourself - you won't be disappointed! "
26 October 2023
Anynomous
" Sent the wife there for her birthday, purchased a gift card. She loved it and said the service and treatment were the best she had had. Lovely friendly staff and a great company to deal with. "
31 August 2023
Anynomous
" My experience at pamperbanana was second to none. I had full eyelash extensions and a hot stone massage. I left feeling relaxed and thoroughly looked after. I have had nothing but compliments on my lashes and how natural they look. Will definitely be back, the staff were so friendly and nothing was too much effort. "
20 November 2023
Anynomous
" Just had a lovely pamper at Pamperbanana! Waxing and a full set of lashes! My treatments were fantastic. I can not recommend them enough.
The girls are so lovely, welcoming and professional!
Can't wait for my next visit!!!! "
Anynomous
" Totally Unacceptable Customer Service. My wife had a Gift Voucher to the value of £90 with an expiry date of 08/11/17. We recently added an additional voucher to the value of £50 as a Birthday present and when attempting to book an appointment for treatments on her actual Birthday on 11/11/17 was told that as the first voucher expired 3 days before, it was no longer valid. With 3 kids under 3 it is very difficult to be able to pick and choose dates and to have a treat on her Birthday was the first opportunity we had. We suggested bringing in the voucher ahead of the 8th so it could be redeemed but it was a definite and uncompromising 'no' with the only reason being 'policy' and 'the system won't accept it'. Having been out of Bristol for a variety of reasons out of our control over the last few months this has been the first opportunity to make a booking and to be treated in this way is absolutely ridiculous. We try and support local independent businesses as much as possible, but to be dealt with in such an inflexible, 'corporate' and impersonal manner completely detracts from what is supposed to be a business providing a luxurious service?! We were not offered any alternative and/or resolve so we have lost £90 which is now pure profit for this business with no service actually provided.
07 November 2023Thank you for taking the time to respond to my review. Unfortunately the response did not include any acknowledgement of the fact we offered to call into the premises whilst the voucher was within its valid time period and have it redeemed with the treatment booked for 3 days later. When this was suggested we were informed that 'the system could not process this action'. We are fully aware of the policy in place and its associated dates which have been regularly quoted during the 'multiple' phone calls made to try and resolve this matter amicably, but we are left with £90 taken from us with no service provided, along with the growing number of others we're learning of, who have also had similar experiences, some with even higher values of cash kept by your business as pure profit. "
Anynomous
" This is a gorgeous place to spend some quality pamper time! The management and team of therapists are friendly and professional - nothing is too much trouble. The treatments have always exceeded my expectations. Do not hesitate to visit this lovely place and treat yourself - you won't be disappointed! "
26 October 2023Anynomous
" Sent the wife there for her birthday, purchased a gift card. She loved it and said the service and treatment were the best she had had. Lovely friendly staff and a great company to deal with. "
31 August 2023Anynomous
" My experience at pamperbanana was second to none. I had full eyelash extensions and a hot stone massage. I left feeling relaxed and thoroughly looked after. I have had nothing but compliments on my lashes and how natural they look. Will definitely be back, the staff were so friendly and nothing was too much effort. "
20 November 2023Anynomous
" Just had a lovely pamper at Pamperbanana! Waxing and a full set of lashes! My treatments were fantastic. I can not recommend them enough.
03 October 2023The girls are so lovely, welcoming and professional!
Can't wait for my next visit!!!! "