" Premier staff is nice and helpful. Got my account open fast and get all my question explained well. Thank you. "
05 September 2023
Anynomous
" I opened a bank account with HSBC over the phone and was asked to go to a branch to verify my documents. Due to a time crunch, I was advised to just do a walk-in at this branch. I was served by Sarah Stevenson and she did a fantastic job explaining all the details and getting the job done. Good experience. "
17 July 2023
Anynomous
" Worst bank service ever in Edinburgh. Been there 5 times, never once a good experience. Staff doesn't help much in anything. "
16 March 2023
Anynomous
" This bank orientated toward online / international banking, so if you're looking for lots of branches and old fashioned one on one customer service, go elsewhere. If you want great international banking, linking accounts in different countries, free international transactions, and great online facilities, HSBC is the place. You don't go to McDonalds if you want KFC, right?
Also, Stefan Kerins, who seems to have a few neg reviews, looked after me - I found him to be polite, professional and easy to get along with, albeit a little over worried / stressed Id be worried about the time it took to open an account (I was there about 20 mins - I didn't care because I didn't feel he was wasting my time at any point) ... but then with these reviews, I would be too. Give him a break. "
21 December 2023
Anynomous
" Called about opening an account, had an appointment within 5 days, the appointment went well (they specified exactly which documents were necessary) and the account was open. Minus one star, because then they sent me the card and PIN to my address outside of UK instead of to my UK address - that however was resolved with a phone call and another five day wait. Both times I went there the staff was nice, qualified and helpful. Would recommend. "
Anynomous
" Premier staff is nice and helpful. Got my account open fast and get all my question explained well. Thank you. "
05 September 2023Anynomous
" I opened a bank account with HSBC over the phone and was asked to go to a branch to verify my documents. Due to a time crunch, I was advised to just do a walk-in at this branch. I was served by Sarah Stevenson and she did a fantastic job explaining all the details and getting the job done. Good experience. "
17 July 2023Anynomous
" Worst bank service ever in Edinburgh. Been there 5 times, never once a good experience. Staff doesn't help much in anything. "
16 March 2023Anynomous
" This bank orientated toward online / international banking, so if you're looking for lots of branches and old fashioned one on one customer service, go elsewhere. If you want great international banking, linking accounts in different countries, free international transactions, and great online facilities, HSBC is the place. You don't go to McDonalds if you want KFC, right?
21 December 2023Also, Stefan Kerins, who seems to have a few neg reviews, looked after me - I found him to be polite, professional and easy to get along with, albeit a little over worried / stressed Id be worried about the time it took to open an account (I was there about 20 mins - I didn't care because I didn't feel he was wasting my time at any point) ... but then with these reviews, I would be too. Give him a break. "
Anynomous
" Called about opening an account, had an appointment within 5 days, the appointment went well (they specified exactly which documents were necessary) and the account was open. Minus one star, because then they sent me the card and PIN to my address outside of UK instead of to my UK address - that however was resolved with a phone call and another five day wait. Both times I went there the staff was nice, qualified and helpful. Would recommend. "
29 October 2023