" Been on the receiving end of some of the worst customer service I've ever encountered in this shop. Shame that this one particular guy left a bad impression of the whole place :( "
01 November 2023
Anynomous
" DREAM KITCHEN ENDED UP A TOTAL NIGHTMARE!
Went here for a kitchen with my partner, and the first kitchen designer (Amanda) added items on we hadn`t agreed to. Amanda refused to give us the contact details of Homebase`s approved joiners (as per policy) saying she liked to arrange fitment herself. When we eventually got the manager of the store to give us the joiners contact details, we found that the £3,000 fitting cost Amanda had quoted us was £1,000 more than that quoted by either of the two joiners!
Having wasted weeks of our time on Amanda (who had insisted we had waited on her returning from her 3 week holiday in Florida for her to design our kitchen), owing to the appalling service provided by Amanda who had refused to adhere to Homebase`s own policy by witholding the fitter`s contact details from us, we were then given another designer. The next designer failed to keep to her promise to send us out a 360 panoramic view of our kitchen to enable us to check it prior to payment. On the 3 occassions I contacted the manager about this, her feeble excuse was that Homebase`s email system wasn`t working. Since the latter was no excuse for designer having failed to email us about the matter (especially since it had been working intermittently) we decided to go elsewhere for fear of the incorrect units turning up, and no one at Homebase wanting to take responsibility!
We have had many kitchens fitted over the years we have had diffent homes, and this is by far the worst service we have ever had. One has to question the training of these so called kitchen designers as on Homebases job vancancy spec, when it advertises for kitchen designers it states that they will provide applicants with the necessary training in CAD (Computor Aided Design). It seems to be that any Joe Bloggs can apply for position of Kitchen Designer at Homebase so long as they are willing to undergo CAD training, which doesn`t mean they have the requisite skills for designing or planning a kitchen. Anyone ordering a kitchen from this shambolic store should go through their kitchen plan with a fine tooth comb to ensure (as far as possible) that they don`t end up with kitchen units they never asked for or agreed to.
Unless you want to waste weeks of your time for an appalling service only to end up with no kitchen (or the wrong kitchen units) at the end of it, I would strongly recommend that you go elsewhere. "
11 October 2023
Anynomous
" So I've recently just bought a new shed for my garden, not only was I told in the craigleith store that my shed would be delivered on Friday 6th July 2017 which didn't come until today (13th July 2017) I have unwrapped the slim wooden brackets and there is green mold on them and they are wet!! Doesnt effect the shed although the money that was paid for the shed is I'd expecting to be dry and mold free. "
12 July 2023
Anynomous
" Homebase is a great shop with some bargains. Sad thing is they moved from Edinburgh fort kinard "
02 July 2023
Anynomous
" Great store for all household goods and DIY good value on a whole range of garden accessories worth a visit "
Anynomous
" Been on the receiving end of some of the worst customer service I've ever encountered in this shop. Shame that this one particular guy left a bad impression of the whole place :( "
01 November 2023Anynomous
" DREAM KITCHEN ENDED UP A TOTAL NIGHTMARE!
11 October 2023Went here for a kitchen with my partner, and the first kitchen designer (Amanda) added items on we hadn`t agreed to. Amanda refused to give us the contact details of Homebase`s approved joiners (as per policy) saying she liked to arrange fitment herself. When we eventually got the manager of the store to give us the joiners contact details, we found that the £3,000 fitting cost Amanda had quoted us was £1,000 more than that quoted by either of the two joiners!
Having wasted weeks of our time on Amanda (who had insisted we had waited on her returning from her 3 week holiday in Florida for her to design our kitchen), owing to the appalling service provided by Amanda who had refused to adhere to Homebase`s own policy by witholding the fitter`s contact details from us, we were then given another designer. The next designer failed to keep to her promise to send us out a 360 panoramic view of our kitchen to enable us to check it prior to payment. On the 3 occassions I contacted the manager about this, her feeble excuse was that Homebase`s email system wasn`t working. Since the latter was no excuse for designer having failed to email us about the matter (especially since it had been working intermittently) we decided to go elsewhere for fear of the incorrect units turning up, and no one at Homebase wanting to take responsibility!
We have had many kitchens fitted over the years we have had diffent homes, and this is by far the worst service we have ever had. One has to question the training of these so called kitchen designers as on Homebases job vancancy spec, when it advertises for kitchen designers it states that they will provide applicants with the necessary training in CAD (Computor Aided Design). It seems to be that any Joe Bloggs can apply for position of Kitchen Designer at Homebase so long as they are willing to undergo CAD training, which doesn`t mean they have the requisite skills for designing or planning a kitchen. Anyone ordering a kitchen from this shambolic store should go through their kitchen plan with a fine tooth comb to ensure (as far as possible) that they don`t end up with kitchen units they never asked for or agreed to.
Unless you want to waste weeks of your time for an appalling service only to end up with no kitchen (or the wrong kitchen units) at the end of it, I would strongly recommend that you go elsewhere. "
Anynomous
" So I've recently just bought a new shed for my garden, not only was I told in the craigleith store that my shed would be delivered on Friday 6th July 2017 which didn't come until today (13th July 2017) I have unwrapped the slim wooden brackets and there is green mold on them and they are wet!! Doesnt effect the shed although the money that was paid for the shed is I'd expecting to be dry and mold free. "
12 July 2023Anynomous
" Homebase is a great shop with some bargains. Sad thing is they moved from Edinburgh fort kinard "
02 July 2023Anynomous
" Great store for all household goods and DIY good value on a whole range of garden accessories worth a visit "
19 June 2023