" Unfortunately, I recognized that I leaved my wallet and something in cash box when I arrived airport.
I called 2 times and emailed as well but nobody responded.
They should contact me before I called normally.
Look forward to seeing any answer from them...
Post note.
I got massage from them that they found it. "
26 October 2023
Anynomous
" Super disappointed in our stay here, especially reading so many rave reviews. We decided to book here for our honeymoon and splurge for this special occasion. Upon arrival, the attendee congratulated us on the wedding and mentioned we had gotten a room upgrade and a treat in our room. When we got to the room, there wasn't any treat and the room seemed like a standard room. Starving, we decided to head out to dinner but when leaving the attendee insisted we go back to the room since our treat may get too hot. We weren't sure what he was talking about but he seemed worried about us not getting this treat so we waited. Nearly an hour later, the sparkling wine came. While we appreciated it, we were starving and told to wait for a gift. It just felt silly. Then that evening, we noticed we kept coughing and sneezing. Turns out they use down blankets and pillows which we are allergic to. We called to request a new blanket and pillow but no one came. We also didn't get turndown service as requested and noted on the website. When we came back our second day, the old sparkling wine and glasses were still left in our room. They also didn't replace our used soaps, shampoos, and lotions and instead just put them back by the sink. So odd. Now we were getting ready for bed, we decided to go to the front desk and explain to them that we needed new blankets. They again never came so I called them. They finally came about 2 hours later and gave us 3 down pillows instead when we had specifically said we were allergic to down pillow and blankets. There were also nights we requested bath salts and the service took over 30 minutes to bring up the items. Also, the turndown service was a someone coming by to bring us 2 bottles of water and a cloth for our bedside. I was and still am so disappointed by our experience. we travel so much and this was our first experience with this hotel brand and were really let down. For a five star institution, I would expect a speedy, seamless, and delightful experience. "
21 September 2023
Anynomous
" Nice Hotel in Budapest where recently I stayed. Good Ambience, Nice Rooms, Nice Bathrooms, comfortable Beds. It has all necessary as well as luxurious amenities. Nice Morning Breakfast is served. There is a huge public garden just opposite the Hotel and it is surrounded by lots of Branded Shops where you can have good shopping experience. It has large sitting area in front of Reception where you can sit, chat and play a Piano too. "
04 August 2023
Anynomous
" Overall nice place. Good location super nice people and great breakfasts. Why 3 stars only? Well its is supposed to be high end hotel. Room are extremely outdated on levels of type of furniture -least of my worries, wear and tear- should not happen but the worst is that its completely not adjusted for modern ppl. I travel with multiple chargers and devices and there is not a single free power outlet not mentioning usb.. refurb needed asap "
24 April 2023
Anynomous
" The beds were bad, there was construction going on making it hard to enjoy the stay. The paid breakfast at ES bistro was not very good for what you got. I would recommend a different hotel for your stay in Budapest. The location was good and close to some really good restaurants. The lobby and overall feel of the hotel is nice but it doesn't warrant the cost for what you get. "
Anynomous
" Unfortunately, I recognized that I leaved my wallet and something in cash box when I arrived airport.
26 October 2023I called 2 times and emailed as well but nobody responded.
They should contact me before I called normally.
Look forward to seeing any answer from them...
Post note.
I got massage from them that they found it. "
Anynomous
" Super disappointed in our stay here, especially reading so many rave reviews. We decided to book here for our honeymoon and splurge for this special occasion. Upon arrival, the attendee congratulated us on the wedding and mentioned we had gotten a room upgrade and a treat in our room. When we got to the room, there wasn't any treat and the room seemed like a standard room. Starving, we decided to head out to dinner but when leaving the attendee insisted we go back to the room since our treat may get too hot. We weren't sure what he was talking about but he seemed worried about us not getting this treat so we waited. Nearly an hour later, the sparkling wine came. While we appreciated it, we were starving and told to wait for a gift. It just felt silly. Then that evening, we noticed we kept coughing and sneezing. Turns out they use down blankets and pillows which we are allergic to. We called to request a new blanket and pillow but no one came. We also didn't get turndown service as requested and noted on the website. When we came back our second day, the old sparkling wine and glasses were still left in our room. They also didn't replace our used soaps, shampoos, and lotions and instead just put them back by the sink. So odd. Now we were getting ready for bed, we decided to go to the front desk and explain to them that we needed new blankets. They again never came so I called them. They finally came about 2 hours later and gave us 3 down pillows instead when we had specifically said we were allergic to down pillow and blankets. There were also nights we requested bath salts and the service took over 30 minutes to bring up the items. Also, the turndown service was a someone coming by to bring us 2 bottles of water and a cloth for our bedside. I was and still am so disappointed by our experience. we travel so much and this was our first experience with this hotel brand and were really let down. For a five star institution, I would expect a speedy, seamless, and delightful experience. "
21 September 2023Anynomous
" Nice Hotel in Budapest where recently I stayed. Good Ambience, Nice Rooms, Nice Bathrooms, comfortable Beds. It has all necessary as well as luxurious amenities. Nice Morning Breakfast is served. There is a huge public garden just opposite the Hotel and it is surrounded by lots of Branded Shops where you can have good shopping experience. It has large sitting area in front of Reception where you can sit, chat and play a Piano too. "
04 August 2023Anynomous
" Overall nice place. Good location super nice people and great breakfasts. Why 3 stars only? Well its is supposed to be high end hotel. Room are extremely outdated on levels of type of furniture -least of my worries, wear and tear- should not happen but the worst is that its completely not adjusted for modern ppl. I travel with multiple chargers and devices and there is not a single free power outlet not mentioning usb.. refurb needed asap "
24 April 2023Anynomous
" The beds were bad, there was construction going on making it hard to enjoy the stay. The paid breakfast at ES bistro was not very good for what you got. I would recommend a different hotel for your stay in Budapest. The location was good and close to some really good restaurants. The lobby and overall feel of the hotel is nice but it doesn't warrant the cost for what you get. "
09 February 2023