" We ended up staying here for 15 nights during PPKM. With beach access, a gym, a wonderful breakfast, it saved our summer holiday. The staff are very accommodating and when you calculate value for price, there’s no better deal in Bali right now. We will be back, 100%. "
27 July 2023
Anynomous
" Great services & hospitality. the room was clean.the food was delicious and the staffs was very friendly. We are enjoyed our time during stay in this hotel and would like to comeback whenever we visit Bali "
06 June 2023
Anynomous
" The property itself is luxurious. The Location and proximity to the beach add to the charm. The service like everywhere else in bali is warm and thorough. Would love to come back "
25 October 2023
Anynomous
" Nice place. Gardens well kept. Staff seem to be maintaining this aging property well. Rooms spacious, staff very pleasant and helpful. Bali Collection a few mins walk away which is much cheaper and has more variety for meals. Pools clean. The resort feels somewhat empty due to its size which is a nice feeling. "
24 May 2023
Anynomous
" Had stayed here a couple of times over the years and you start to notice some things seems to be somewhat dated. Service standard seemed to have dropped a little on arrival but the landscape is still as good and that made everything well on arrival. Rooms are feeling a little dated as well what with the rustic furnishings and decor, and rough sheets in my opinion. Still they are big enough for a family for 4 with a permanent daybed on the side, and cool balcony overlooking the seaside or gardens depending on on your choice. Breakfast is somewhat limited in choices and would have hope for more variety. The hotel has one of the longest stretch of beach which makes its a really nice place for families or couple time, and pools which are spread out. The estate size is just huge. You can get lost in the compound. Overall I would still consider staying here again when prices are affordable. "
06 May 2023
Anynomous
" As you'd expect the start are amazing and friendly, facilities are superb and it pretty much has everything you'd need. The only reason it's not getting 5 stars is because when I stayed there the beach had a lot of plastics on it, either from the sea or people bathing. Probably not the grand Hyatt's fault but it's a bit off-putting "
26 April 2023
Anynomous
" Dear Grand Hyatt, the beach is public. Why is a Sumba security dude telling the beach is yours and try to chase us away. Do you have a certificate of the beach and ocean?
Fair enough you are beach front and you providing chairs for your guests. We are not sitting near your guest but under a deserted tree in the shade where there is totally nobody.
The borders of your complex are clear to us, but the beach/ocean?
Thank you for your warm hospitality on the Bali beach.
Have a nice day. Ivan "
28 March 2023
Anynomous
" The beach here is absolutely spectacular. It’s a wide stretch of sand, clear waters and looks out into the horizon - completely unblocked. The current isn’t too strong so it’s great for a swim and there are plenty of deck chairs. For a quieter spot, head to the south side, away from the pool area. The rooms are a little dated but it’s clean and spacious. The resort grounds are huge and very lovely, lots of lush greenery and very well kept. The only downside for me for the food - very average and expensive. But you can get a wide selection of good food just outside the resort complex around Nusa Dua and just up Tanjong Benoa. I would recommend renting a bike to get around for meals. Or you can just walk across to Bali Collection (but it’s very touristy). "
13 March 2023
Anynomous
" The resort is in a very large piece of ground. Walking from one end to the other will take you more than 15mins. The staffs are very friendly and always smiling. The landscape is full of ponds and beautifully manicured plants. Very near to the beach too. Big rooms with that also come with a queen size day bed. Nice and relaxing. "
07 February 2023
Anynomous
" Great place for family and kids. Away from the hustle bustle and having everything for a family vacation. Nicely located next to a large mall having multiple options for shopping and eating out. The property is a bit old but the staff is amazingly caring. "
13 September 2023
Anynomous
" If I could stay here for a month, I would. The resort is beautiful and right in front of a really nice beach. The staff is extremely welcoming and amicable. There are many good food choices on-site and live performance/music every night. "
29 August 2023
Anynomous
" An amazing hotel that I would recommend to everyone. The staff are super friendly, the grounds are immaculate and there are so many pools. We will definitely be back! "
23 July 2023
Anynomous
" The location is good if you want only beach and resort experience, but it's very far from the main market or local Balinese visiting places. The rooms are big but the furniture is old. Same goes for the appliances they provide. The bed was even making creaky sound when you sit on it. The bathrooms were good. Overall it is not value for money. The services provided are not up to the 5 star standard except for when you just enter the hotel/resort. The breakfast was good but still not to the standards of a 5 star, we had a better experience in a 4 star hotel. The Italian restaurant served us a little burned pizza. Even we have to ask for the plates, this was not at all upto the standard. You might feel that these are small things, but when you add them up and compare it to the money you spend and the expectations you have, this was a poor experience. The beach on the hotel was superb, but yeah all the beaches of all the hotels/resorts are connected so anyone can enjoy this beach. Hope it helps! "
29 June 2023
Anynomous
" Very nice hotel. Even though it is an old hotel, they maintained the facilities quite well. Pools are very nice, staffs are great, gardens and surroundings are great. Huge hotel, and it takes time to go to lobby if your room is on the far sides of the hotel. The only suggestion is the variety of breakfast, which can be improved for selections to compete with the other 5 star hotels. "
27 June 2023
Anynomous
" I am absolutely appalled and disgusted by how your manager Soma treated me last night. After 2+ weeks traveling around your beautiful country I was very much looking forward to ending my stay at your property. What a horrible mistake. Following check in I was taken all the way across the property only to find out that the room was not the ocean view that I booked. When I went back the front desk person told me to go to the end of the balcony and peek my head around and I would be able to see the ocean. He then told me there were rooms available with twin beds but not the king ocean view I reserved. At no time was any accommodation or apology made to me for the inconvenience.
After I requested proof of the cancellation to reconcile with my bank I was told lie after lie by the front desk. When I requested to speak to the manager it took 30 minutes and when he did arrive he was on his mobile really not interested in anything I had to say. First I was told they would not be able to give me proof of cancellation until the next day. Then the story changed and I was told my card was really not charged.
I can see from your reviews on Tripadvisor that I am not the only guest that has been lied to about room availability. I suggest if you want to stay in business that your team and managers learn how to treat each and every customer with respect. Your manager Soma should be fired for speaking and treating anyone the way he treated me. I will never forget how poorly I was treated by the Grand Hyatt Bali. "
25 April 2023
Anynomous
" Very nice hotel. Super spacious. Great restaurants. The exec lounge is pretty nice. Just that it is only outdoor. The hotel is right next to The Bali Collection where you can walk around and see more local stuff. I will go back. "
25 February 2023
Anynomous
" The hotel provides quite excellent services, from entering the lobby gate for check in till we leave the gate when checking out. The surrounding is green, with large area of pool covered with blooming lotus. Semi-private beach dedicated for guests is available in the back yard, close to the restaurant "
28 January 2023
Anynomous
" I would choose this hotel over and over just for the luscious common areas, gardens and pools. It probably has the best beach in all of Bali based on my experience. I agree with other comments on room quality: mine was dark and the bathroom sink's tap was way too far from the sink so the water fell out of the sink. Absolutely take a metered taxi wherever you go from the hotel and do rely on Bali collection for shopping and eating.The Balinese dance show is outstanding, don't miss it! "
07 January 2023
Anynomous
" Single room with two beds had a single bed tucked into an alcove (perfect for a child or solo adult) and a king bed. The cot we asked for was great, high quality and a good brand. Hotel staff are excellent. Only negative is that everything within the complex is very expensive, compared with other hospitality on the island and even in Australia. e.g. a jug of Bintang cost around 47% more than a jug of an Australian craft brew in Sydney. "
22 September 2023
Anynomous
" Engulfed in tranquillity the minute you arrived at the hotel. Exotic soothing Indonesian gamelan music and meticulously manicured landscape. Staff are helpful and courteous. Direct access to private beach is a plus. A quiet and relaxing place if you want to be in Bali but away from the tourist crowd. "
09 September 2023
Anynomous
" Huge hotel area, you could easily get lost at night travelling inside the hotel complex. It's a very big resort hotel with aging room and facilities. The staffs are mostly friendly and helpful. Rooms are adequately maintained. "
18 August 2023
Anynomous
" Loved being here. Great location, immaculate grounds, fantastic beach and friendly, helpful staff. We would come here again. "
29 May 2023
Anynomous
" Magical place with amazing staff. A laid back scenery and good food and meeting possibilities. Quite pricey in the bar and restaurants unfortunately compared to the surrounding restaurants. "
Anynomous
" We ended up staying here for 15 nights during PPKM. With beach access, a gym, a wonderful breakfast, it saved our summer holiday. The staff are very accommodating and when you calculate value for price, there’s no better deal in Bali right now. We will be back, 100%. "
27 July 2023Anynomous
" Great services & hospitality. the room was clean.the food was delicious and the staffs was very friendly. We are enjoyed our time during stay in this hotel and would like to comeback whenever we visit Bali "
06 June 2023Anynomous
" The property itself is luxurious. The Location and proximity to the beach add to the charm. The service like everywhere else in bali is warm and thorough. Would love to come back "
25 October 2023Anynomous
" Nice place. Gardens well kept. Staff seem to be maintaining this aging property well. Rooms spacious, staff very pleasant and helpful. Bali Collection a few mins walk away which is much cheaper and has more variety for meals. Pools clean. The resort feels somewhat empty due to its size which is a nice feeling. "
24 May 2023Anynomous
" Had stayed here a couple of times over the years and you start to notice some things seems to be somewhat dated. Service standard seemed to have dropped a little on arrival but the landscape is still as good and that made everything well on arrival. Rooms are feeling a little dated as well what with the rustic furnishings and decor, and rough sheets in my opinion. Still they are big enough for a family for 4 with a permanent daybed on the side, and cool balcony overlooking the seaside or gardens depending on on your choice. Breakfast is somewhat limited in choices and would have hope for more variety. The hotel has one of the longest stretch of beach which makes its a really nice place for families or couple time, and pools which are spread out. The estate size is just huge. You can get lost in the compound. Overall I would still consider staying here again when prices are affordable. "
06 May 2023Anynomous
" As you'd expect the start are amazing and friendly, facilities are superb and it pretty much has everything you'd need. The only reason it's not getting 5 stars is because when I stayed there the beach had a lot of plastics on it, either from the sea or people bathing. Probably not the grand Hyatt's fault but it's a bit off-putting "
26 April 2023Anynomous
" Dear Grand Hyatt, the beach is public. Why is a Sumba security dude telling the beach is yours and try to chase us away. Do you have a certificate of the beach and ocean?
28 March 2023Fair enough you are beach front and you providing chairs for your guests. We are not sitting near your guest but under a deserted tree in the shade where there is totally nobody.
The borders of your complex are clear to us, but the beach/ocean?
Thank you for your warm hospitality on the Bali beach.
Have a nice day. Ivan "
Anynomous
" The beach here is absolutely spectacular. It’s a wide stretch of sand, clear waters and looks out into the horizon - completely unblocked. The current isn’t too strong so it’s great for a swim and there are plenty of deck chairs. For a quieter spot, head to the south side, away from the pool area. The rooms are a little dated but it’s clean and spacious. The resort grounds are huge and very lovely, lots of lush greenery and very well kept. The only downside for me for the food - very average and expensive. But you can get a wide selection of good food just outside the resort complex around Nusa Dua and just up Tanjong Benoa. I would recommend renting a bike to get around for meals. Or you can just walk across to Bali Collection (but it’s very touristy). "
13 March 2023Anynomous
" The resort is in a very large piece of ground. Walking from one end to the other will take you more than 15mins. The staffs are very friendly and always smiling. The landscape is full of ponds and beautifully manicured plants. Very near to the beach too. Big rooms with that also come with a queen size day bed. Nice and relaxing. "
07 February 2023Anynomous
" Great place for family and kids. Away from the hustle bustle and having everything for a family vacation. Nicely located next to a large mall having multiple options for shopping and eating out. The property is a bit old but the staff is amazingly caring. "
13 September 2023Anynomous
" If I could stay here for a month, I would. The resort is beautiful and right in front of a really nice beach. The staff is extremely welcoming and amicable. There are many good food choices on-site and live performance/music every night. "
29 August 2023Anynomous
" An amazing hotel that I would recommend to everyone. The staff are super friendly, the grounds are immaculate and there are so many pools. We will definitely be back! "
23 July 2023Anynomous
" The location is good if you want only beach and resort experience, but it's very far from the main market or local Balinese visiting places. The rooms are big but the furniture is old. Same goes for the appliances they provide. The bed was even making creaky sound when you sit on it. The bathrooms were good. Overall it is not value for money. The services provided are not up to the 5 star standard except for when you just enter the hotel/resort. The breakfast was good but still not to the standards of a 5 star, we had a better experience in a 4 star hotel. The Italian restaurant served us a little burned pizza. Even we have to ask for the plates, this was not at all upto the standard. You might feel that these are small things, but when you add them up and compare it to the money you spend and the expectations you have, this was a poor experience. The beach on the hotel was superb, but yeah all the beaches of all the hotels/resorts are connected so anyone can enjoy this beach. Hope it helps! "
29 June 2023Anynomous
" Very nice hotel. Even though it is an old hotel, they maintained the facilities quite well. Pools are very nice, staffs are great, gardens and surroundings are great. Huge hotel, and it takes time to go to lobby if your room is on the far sides of the hotel. The only suggestion is the variety of breakfast, which can be improved for selections to compete with the other 5 star hotels. "
27 June 2023Anynomous
" I am absolutely appalled and disgusted by how your manager Soma treated me last night. After 2+ weeks traveling around your beautiful country I was very much looking forward to ending my stay at your property. What a horrible mistake. Following check in I was taken all the way across the property only to find out that the room was not the ocean view that I booked. When I went back the front desk person told me to go to the end of the balcony and peek my head around and I would be able to see the ocean. He then told me there were rooms available with twin beds but not the king ocean view I reserved. At no time was any accommodation or apology made to me for the inconvenience.
25 April 2023After I requested proof of the cancellation to reconcile with my bank I was told lie after lie by the front desk. When I requested to speak to the manager it took 30 minutes and when he did arrive he was on his mobile really not interested in anything I had to say. First I was told they would not be able to give me proof of cancellation until the next day. Then the story changed and I was told my card was really not charged.
I can see from your reviews on Tripadvisor that I am not the only guest that has been lied to about room availability. I suggest if you want to stay in business that your team and managers learn how to treat each and every customer with respect. Your manager Soma should be fired for speaking and treating anyone the way he treated me. I will never forget how poorly I was treated by the Grand Hyatt Bali. "
Anynomous
" Very nice hotel. Super spacious. Great restaurants. The exec lounge is pretty nice. Just that it is only outdoor. The hotel is right next to The Bali Collection where you can walk around and see more local stuff. I will go back. "
25 February 2023Anynomous
" The hotel provides quite excellent services, from entering the lobby gate for check in till we leave the gate when checking out. The surrounding is green, with large area of pool covered with blooming lotus. Semi-private beach dedicated for guests is available in the back yard, close to the restaurant "
28 January 2023Anynomous
" I would choose this hotel over and over just for the luscious common areas, gardens and pools. It probably has the best beach in all of Bali based on my experience. I agree with other comments on room quality: mine was dark and the bathroom sink's tap was way too far from the sink so the water fell out of the sink. Absolutely take a metered taxi wherever you go from the hotel and do rely on Bali collection for shopping and eating.The Balinese dance show is outstanding, don't miss it! "
07 January 2023Anynomous
" Single room with two beds had a single bed tucked into an alcove (perfect for a child or solo adult) and a king bed. The cot we asked for was great, high quality and a good brand. Hotel staff are excellent. Only negative is that everything within the complex is very expensive, compared with other hospitality on the island and even in Australia. e.g. a jug of Bintang cost around 47% more than a jug of an Australian craft brew in Sydney. "
22 September 2023Anynomous
" Engulfed in tranquillity the minute you arrived at the hotel. Exotic soothing Indonesian gamelan music and meticulously manicured landscape. Staff are helpful and courteous. Direct access to private beach is a plus. A quiet and relaxing place if you want to be in Bali but away from the tourist crowd. "
09 September 2023Anynomous
" Huge hotel area, you could easily get lost at night travelling inside the hotel complex. It's a very big resort hotel with aging room and facilities. The staffs are mostly friendly and helpful. Rooms are adequately maintained. "
18 August 2023Anynomous
" Loved being here. Great location, immaculate grounds, fantastic beach and friendly, helpful staff. We would come here again. "
29 May 2023Anynomous
" Magical place with amazing staff. A laid back scenery and good food and meeting possibilities. Quite pricey in the bar and restaurants unfortunately compared to the surrounding restaurants. "
10 May 2023