" The private beach was beautiful, something you cannot see in Massachusetts. The reason I gave 4 stars for this hotel, is that staff would never come to your room for air conditioning problem unless you haven't called them for 4 times. If this is improven, I'd give this hotel a straight 5 stars. Overall, outstanding performance. "
12 May 2023
Anynomous
" Nice interior and design. Beach and landscape is good. We stayed at a room with a little pool at the back. I don't know if it is only us, but had some doubts about the cleanliness of the sheets. We had our reservation bed and breakfast and breakfast was fine. It looks the families with children also prefers the location although it is not a family hotel. "
27 April 2023
Anynomous
" Staying at Sofitel was a wonderful experience. The kid's pool with the slide kept the little ones entertained all day. The entire garden is actually a pool with paths leading across. I've never seen anything like this in my life. It was nice to chill by the pool, enjoy drinks and eat delicious food.
The place is huge, it must be very hard to keep everything running smoothly, but the management is doing a great job! "
31 March 2023
Anynomous
" Fabulous resort and villa - a dream space to relax and forget about work. Service is fantastic and the food is perfect. Like any resort, prices are more expensive that outside... Like for a massage - however still cheaper than AUS or EU etc and you definitely get better service and treatments. Also has free flowing alcohol at happy hour. I would love to see a 'dance club' or 'bar' destination for younger party goers... Pool is beautiful and views are fantastic "
26 February 2023
Anynomous
" A perfect honeymoon spot. The variety of spots to get food and drinks is astounding. It is a bit on the pricey side, but definitely worth it. The pool is fantastic and the wait staff will serve you at the poolside throughout the day, provided it's not too busy. During busier times, it's better to take a stroll (or a swim) to the bar.
They have pool access from some rooms which was interesting, and plunge pools in others.
The beach is very pretty, but not great for swimming. Walking down a bit further, the beach gets nicer, but the pool is so lovely, we didn't even bother.
The decor of the hotel is so beautiful. A nice mix of Balinese and European "
26 December 2023
Anynomous
" Sofitel was nice and checked all the boxes.
Some things were amazing and others fairly disappointing.
The check in process was simple and quick. We were greeted in our room by 2 small cakes, one for our anniversary and the other my wife’s birthday. (I told them all this in an email in advance). Nice touch.
In addition we were told we were chosen as guest of the day and would receive a free 3 course meal. Wow, awesome :) the dinner was great and we only had to pay for drinks.
Our room had a private pool which was awesome. The staff were all very efficient, but you know you’re in a big resort and feel like more of a number than a smaller hotel. The rooms are starting to get a little old in terms of decor and fittings. But not bad at all, just an observation.
The breakfast which we paid for in advance was great. But the service wasn’t, in particular with regard to tea and coffee. Often taking 20 to 30 mins and arriving cold. Tables stood dirty for ages preventing the next wave of guests for getting into breakfast quickly.
We had a pleasant stay, but found in particular the drinks to be very overpriced when compared to other establishments in the area. "
18 November 2023
Anynomous
" We stay at Sofitel during 2 nights and it was simply amazing. All the staff were lovely and can't do enough to make you feel welcome. The bed was extremely comfortable as were the pillows. Very clean and amenities were great. The bathroom was well appointed and the servicing of the room was impeccable. The restaurants were also very good. Cucina was our favorite place to eat .The breakfast buffet was incredible, with a huge variety of food. It's simply amazing with all of the different stations and hubs to visit. The pool was set out beautifully and the lounges are so comfortable. There is a small kids pool area that keeps the kids occupied and next to that is the kids club. The spa treatments were divine. We pretty much had one every single day. Overall, an excellent resort to stay in Nusa Dua! "
10 November 2023
Anynomous
" My girlfriend is an overnight guest here. The room was very nice and their room decor were great too. Their service was good. The beach of this hotel is the typical very nice beach of Nusa dua. The breakfast was exceptional with lots of choices and they were very good. "
21 September 2023
Anynomous
" Entering the main hall you'll already be blown away. A very spacious, secure, modern trendy hotel with outstanding service. If you ever wanted to feel like a king then go to sofitel the staff will treat you in a way you've never seen before. I'd love to go there again! "
13 September 2023
Anynomous
" I was greeted by very friendly bellmen and was ushered to the club to check in, the welcome drink and cold towel was a great experience. I have not seen a more beautiful property with such friendly staff. The food was all amazing and happy to have access to a 24 hour restaurant. Everything from the bedtime tea to the pool access made the stay so much better. When it was time to check out and I needed a place to shower and change before my red eye, the hotel prepared a room for my wife and I to use. "
29 June 2023
Anynomous
" Eventually when we got the desired room it was better. However, My partner was very disappointed due to being ignored my some Hotel Staff. It seems difficult to book the desired room type as description is vague. Thus had to upgrade room to obtain correct room. Original room has loungers partially covered overshadowed by the bushes which questions the point of them being there. The Plunge pool is a small pool that perhaps would have been better made a Jacuzzi instead. This can avoid confusion with "pool Access" rooms. Room also had mosquitoes(Dengue) which started as soon as we arrived. Some Hotel staff constant attempt to use French becomes grating after a while. Have Stayed in other hotels on this holiday and feel for the price charged that this hotel is lacking behind the others. This was a fact finding stay and while I feel the staff provided good service (apart from ignoring my partner) it does not balance so will not be staying again for my next trip. "
20 May 2023
Anynomous
" Having gone around the island and checking out the other hotel, I can safely say I was super glad we chose to stay here. By far the highest quality. Service is fantastic. Plenty of options for food. The rooms are gorgeous and the pool areas are stunning. Highly recommend. Family friendly. Great value for money. PS: fantastic gym facilities and spa!!!!! "
26 April 2023
Anynomous
" This a 5 star hotel in Nusa dua area. Beautiful scene here, that landscape is very good. We love it to come back. "
18 March 2023
Anynomous
" Going back for our second holiday. Brilliant hotel and staff. Totally relaxing "
09 February 2023
Anynomous
" Really nice rooms, decent breakfast and very friendly and fast service. They have a small kiddie pool with a slide and kids activities room. Beach is nice, though the sand is a bit rough and there are lots of corals so you have to thread slowly when you get into the sea. Otherwise a perfectly great hotel. "
27 December 2023
Anynomous
" Wonderful hotel. Very helpful. Beware this is a big hotel and you will walk a lot getting from place to place depnding on where your room is.
Overall I totally enjoyed my stay at the hotel. "
12 October 2023
Anynomous
" Perhaps one of the best hotel & resort in Nusa Dua area.
The staff was very polite, friendly, and very helpful. Two thumbs up for them!
I stayed in the Luxury Room, the room was spacious, luxurious, and had a huge bathtub with great interior. It has a balcony with swinging chair and free wifi around the hotel area.
You can swim in the pool, go sunbathing at the private beach or cycling around the beach (bike rent Rp 65,000/2 hours).
For family with kids, the resort provide kids corner :)
The food was excellent!! Great buffet breakfast!
A great place for relaxing and refreshing your mind. I really had a memorable experience and looking forward to come again to Sofitel Bali Nusa Dua.
From 1 to 10, Sofitel get 10 from me
From your happy guest #5212 :) "
04 September 2023
Anynomous
" Overpriced
Cons:
Bathroom door, it's sliding, heavy, noisy, no lock
Shower, water not too strong... meh
Apperantly nobody in the front office... I got sick here, called the front office for like forever and nobody pick up. When I'm checking out, call the front office and same thing happened... people can seriously die in there.
Pros:
Internet speed
Spectacular buffet
Direct access to beach n nice pool "
30 July 2023
Anynomous
" Wow, what a gorgeous, luxury hotel and expansive grounds - i'm fact the best I have ever visited in the world! Our friends had an immaculate suite, we just visited to have cocktails and snacks in the sun by the amazing pool bar. Well worth a stay here or even at least a visit if you can !!! "
20 May 2023
Anynomous
" Sofitel was wonderful and the staff was extremely hospitable when using the facilities at the resort. The only complaint was with the tour company we used through the hotel, Smailing. The tour guide dropped us off at a loud, noisy restaurant with disgusting food and drunk people shouting everywhere on the beach. NOT the nice quiet seaside dinner my mother and I were expecting when we booked the tour with the concierge. I even asked several times if it was a nice, quiet seaside dinner at a reputable restaurant and was PROMISED it was. The restaurant had to drive us back to the resort because the tour guide left us there. The taxi was filled with smoke and bursting with dance club music. I complained to the concierge and the tour company manager. NOTHING was done to remedy the experience, nor did we receive any money back. That is horrible customer service and we got nothing out of it except a tiny apology. That was our last night in Nusa Dua and it was ruined for us. The tour company took my older mother and I for our last mother-daughter dinner to a rowdy, dirty place and left us there. Absolutely inappropriate on behalf of Sofitel and the Smailing Tour company to not offer any reimbursement or formal apology after we paid a lot of money. "
Anynomous
" The private beach was beautiful, something you cannot see in Massachusetts. The reason I gave 4 stars for this hotel, is that staff would never come to your room for air conditioning problem unless you haven't called them for 4 times. If this is improven, I'd give this hotel a straight 5 stars. Overall, outstanding performance. "
12 May 2023Anynomous
" Nice interior and design. Beach and landscape is good. We stayed at a room with a little pool at the back. I don't know if it is only us, but had some doubts about the cleanliness of the sheets. We had our reservation bed and breakfast and breakfast was fine. It looks the families with children also prefers the location although it is not a family hotel. "
27 April 2023Anynomous
" Staying at Sofitel was a wonderful experience. The kid's pool with the slide kept the little ones entertained all day. The entire garden is actually a pool with paths leading across. I've never seen anything like this in my life. It was nice to chill by the pool, enjoy drinks and eat delicious food.
31 March 2023The place is huge, it must be very hard to keep everything running smoothly, but the management is doing a great job! "
Anynomous
" Fabulous resort and villa - a dream space to relax and forget about work. Service is fantastic and the food is perfect. Like any resort, prices are more expensive that outside... Like for a massage - however still cheaper than AUS or EU etc and you definitely get better service and treatments. Also has free flowing alcohol at happy hour. I would love to see a 'dance club' or 'bar' destination for younger party goers... Pool is beautiful and views are fantastic "
26 February 2023Anynomous
" A perfect honeymoon spot. The variety of spots to get food and drinks is astounding. It is a bit on the pricey side, but definitely worth it. The pool is fantastic and the wait staff will serve you at the poolside throughout the day, provided it's not too busy. During busier times, it's better to take a stroll (or a swim) to the bar.
26 December 2023They have pool access from some rooms which was interesting, and plunge pools in others.
The beach is very pretty, but not great for swimming. Walking down a bit further, the beach gets nicer, but the pool is so lovely, we didn't even bother.
The decor of the hotel is so beautiful. A nice mix of Balinese and European "
Anynomous
" Sofitel was nice and checked all the boxes.
18 November 2023Some things were amazing and others fairly disappointing.
The check in process was simple and quick. We were greeted in our room by 2 small cakes, one for our anniversary and the other my wife’s birthday. (I told them all this in an email in advance). Nice touch.
In addition we were told we were chosen as guest of the day and would receive a free 3 course meal. Wow, awesome :) the dinner was great and we only had to pay for drinks.
Our room had a private pool which was awesome. The staff were all very efficient, but you know you’re in a big resort and feel like more of a number than a smaller hotel. The rooms are starting to get a little old in terms of decor and fittings. But not bad at all, just an observation.
The breakfast which we paid for in advance was great. But the service wasn’t, in particular with regard to tea and coffee. Often taking 20 to 30 mins and arriving cold. Tables stood dirty for ages preventing the next wave of guests for getting into breakfast quickly.
We had a pleasant stay, but found in particular the drinks to be very overpriced when compared to other establishments in the area. "
Anynomous
" We stay at Sofitel during 2 nights and it was simply amazing. All the staff were lovely and can't do enough to make you feel welcome. The bed was extremely comfortable as were the pillows. Very clean and amenities were great. The bathroom was well appointed and the servicing of the room was impeccable. The restaurants were also very good. Cucina was our favorite place to eat .The breakfast buffet was incredible, with a huge variety of food. It's simply amazing with all of the different stations and hubs to visit. The pool was set out beautifully and the lounges are so comfortable. There is a small kids pool area that keeps the kids occupied and next to that is the kids club. The spa treatments were divine. We pretty much had one every single day. Overall, an excellent resort to stay in Nusa Dua! "
10 November 2023Anynomous
" My girlfriend is an overnight guest here. The room was very nice and their room decor were great too. Their service was good. The beach of this hotel is the typical very nice beach of Nusa dua. The breakfast was exceptional with lots of choices and they were very good. "
21 September 2023Anynomous
" Entering the main hall you'll already be blown away. A very spacious, secure, modern trendy hotel with outstanding service. If you ever wanted to feel like a king then go to sofitel the staff will treat you in a way you've never seen before. I'd love to go there again! "
13 September 2023Anynomous
" I was greeted by very friendly bellmen and was ushered to the club to check in, the welcome drink and cold towel was a great experience. I have not seen a more beautiful property with such friendly staff. The food was all amazing and happy to have access to a 24 hour restaurant. Everything from the bedtime tea to the pool access made the stay so much better. When it was time to check out and I needed a place to shower and change before my red eye, the hotel prepared a room for my wife and I to use. "
29 June 2023Anynomous
" Eventually when we got the desired room it was better. However, My partner was very disappointed due to being ignored my some Hotel Staff. It seems difficult to book the desired room type as description is vague. Thus had to upgrade room to obtain correct room. Original room has loungers partially covered overshadowed by the bushes which questions the point of them being there. The Plunge pool is a small pool that perhaps would have been better made a Jacuzzi instead. This can avoid confusion with "pool Access" rooms. Room also had mosquitoes(Dengue) which started as soon as we arrived. Some Hotel staff constant attempt to use French becomes grating after a while. Have Stayed in other hotels on this holiday and feel for the price charged that this hotel is lacking behind the others. This was a fact finding stay and while I feel the staff provided good service (apart from ignoring my partner) it does not balance so will not be staying again for my next trip. "
20 May 2023Anynomous
" Having gone around the island and checking out the other hotel, I can safely say I was super glad we chose to stay here. By far the highest quality. Service is fantastic. Plenty of options for food. The rooms are gorgeous and the pool areas are stunning. Highly recommend. Family friendly. Great value for money. PS: fantastic gym facilities and spa!!!!! "
26 April 2023Anynomous
" This a 5 star hotel in Nusa dua area. Beautiful scene here, that landscape is very good. We love it to come back. "
18 March 2023Anynomous
" Going back for our second holiday. Brilliant hotel and staff. Totally relaxing "
09 February 2023Anynomous
" Really nice rooms, decent breakfast and very friendly and fast service. They have a small kiddie pool with a slide and kids activities room. Beach is nice, though the sand is a bit rough and there are lots of corals so you have to thread slowly when you get into the sea. Otherwise a perfectly great hotel. "
27 December 2023Anynomous
" Wonderful hotel. Very helpful. Beware this is a big hotel and you will walk a lot getting from place to place depnding on where your room is.
12 October 2023Overall I totally enjoyed my stay at the hotel. "
Anynomous
" Perhaps one of the best hotel & resort in Nusa Dua area.
04 September 2023The staff was very polite, friendly, and very helpful. Two thumbs up for them!
I stayed in the Luxury Room, the room was spacious, luxurious, and had a huge bathtub with great interior. It has a balcony with swinging chair and free wifi around the hotel area.
You can swim in the pool, go sunbathing at the private beach or cycling around the beach (bike rent Rp 65,000/2 hours).
For family with kids, the resort provide kids corner :)
The food was excellent!! Great buffet breakfast!
A great place for relaxing and refreshing your mind. I really had a memorable experience and looking forward to come again to Sofitel Bali Nusa Dua.
From 1 to 10, Sofitel get 10 from me
From your happy guest #5212 :) "
Anynomous
" Overpriced
30 July 2023Cons:
Bathroom door, it's sliding, heavy, noisy, no lock
Shower, water not too strong... meh
Apperantly nobody in the front office... I got sick here, called the front office for like forever and nobody pick up. When I'm checking out, call the front office and same thing happened... people can seriously die in there.
Pros:
Internet speed
Spectacular buffet
Direct access to beach n nice pool "
Anynomous
" Wow, what a gorgeous, luxury hotel and expansive grounds - i'm fact the best I have ever visited in the world! Our friends had an immaculate suite, we just visited to have cocktails and snacks in the sun by the amazing pool bar. Well worth a stay here or even at least a visit if you can !!! "
20 May 2023Anynomous
" Sofitel was wonderful and the staff was extremely hospitable when using the facilities at the resort. The only complaint was with the tour company we used through the hotel, Smailing. The tour guide dropped us off at a loud, noisy restaurant with disgusting food and drunk people shouting everywhere on the beach. NOT the nice quiet seaside dinner my mother and I were expecting when we booked the tour with the concierge. I even asked several times if it was a nice, quiet seaside dinner at a reputable restaurant and was PROMISED it was. The restaurant had to drive us back to the resort because the tour guide left us there. The taxi was filled with smoke and bursting with dance club music. I complained to the concierge and the tour company manager. NOTHING was done to remedy the experience, nor did we receive any money back. That is horrible customer service and we got nothing out of it except a tiny apology. That was our last night in Nusa Dua and it was ruined for us. The tour company took my older mother and I for our last mother-daughter dinner to a rowdy, dirty place and left us there. Absolutely inappropriate on behalf of Sofitel and the Smailing Tour company to not offer any reimbursement or formal apology after we paid a lot of money. "
09 April 2023