" I was in transit and wanted to stay somewhere nice to relax for a night. I chose the basic room option with breakfast included. The room did not have a city view.
Overall, the room was nice. Cleanliness and maintenance was not an issue. The room was a bit on the small side however if you are travelling with allot of luggage, and the smaller hand towels had a slight smell of wet laundry. We did not use them.
If money is no obstacle, the upgraded room is a definite step up and worth paying for the larger bathroom and floor space.
The hotel is located just across the road from 2 large malls; Plaza Indonesia and Grand Indonesia. Both are about a 5 minute walk away. You can also find bottled water at street vendors outside the premises.
The staff were all very friendly and professional. Passing through security was a breeze and the concierge service were very quick to take my luggage and direct me to the check in desks. Check in took less than 5 minutes.
The breakfast was excellent, and probably one of the selling points for returning to this hotel. Again, the staff were very friendly, and the variety and quality of the food and drinks was very good. I enjoyed the fact you get a full thermos when you order a coffee, so you can refill your cup twice before having to ask for another.
The gym is well stocked with equipment. "
20 May 2023
Anynomous
" Maybe one of hotels with the best costumer service in Indonesia! Located in the heart of Jakarta, bunderan HI and you only need to walk around 5 minutes to get to Plaza Indonesia across the hotel and Grand Indonesia Shopping Town next to it. I love their all u can eat buffer and especially their gelato!!!!!!! The best!! "
29 March 2023
Anynomous
" Overall, this is an upscale and contemporary hotel with clean facilities and rooms. Entry level rooms are a bit small though. Breakfast buffet is fantastic with lots of live cooking stations and different variety of cuisines from around the world. "
16 March 2023
Anynomous
" Nice hotel - good service and the name recall of staff is pretty impressive. Bed and pillow were super comfortable but room was a bit tired. The Back Room Bar was 'interesting'. Normally not a fan of a hotel buffet but this one was great (both breakfast and dinner) "
01 February 2023
Anynomous
" Well priced, well run hotel. Location looks good on map but note need to walk over footbridge to get to Plaza Indonesia so not as convenient as it seems. As with most Accor hotels rooms are quite small and bathroom can be better (why do they seem to have glass window or lack of proper door on bathroom....I prefer a little privacy) "
15 November 2023
Anynomous
" Check in experience with Sian was first-rate. She is an asset! Warm, friendly, articulate and informative, she was able to assist me in finding all the places I needed to visit on my business trip. Very grateful she was on duty!
Your staff at breakfast, housekeeping and in the bar were all extremely helpful and customer focused. Excellent team. The room was comfortable and well appointed. Breakfast selection was second to none.
Thoroughly enjoyable stay from check in to check out. Thanks! "
19 October 2023
Anynomous
" I have stayed at this hotel several times, always for business. I spend a lot of time travelling around the world, and stay in a lot of hotels - you get fussy about the small things when you travel a lot, because they are important.
I love this hotel. Everything is really first class - the rooms, staff, services, restaurants - everything. It simply is the best hotel of anywhere in the world that I stay. "
17 September 2023
Anynomous
" This is my second stay in Pullman Thamrin. I reached the hotel at 4pm and the room is not ready yet.I waited until 4.35 to get my room. I remember I told them I wanted a smoking room, but it does not have. The next day, they promise they will give me a smoking room. However, I need to wait until 4pm to get one.
The location is good. It is near Plaza Indonesia and Grand Indonesia. The breakfast is awesome. The facilities like swimming pool, hotpool in the Changing Room is good "
27 August 2023
Anynomous
" Stay at the hotel was awesome! love the pillows and bed. it is so comfortable. Breakfast is fastantic, with my favourite blue cheese with bread and sparkling water served in the buffet spread. However, the coffee need more improvement. Cant really taste the coffee bean.
Overall, i love staying with Pullman. I will definitely come back if i have the chance to go to Jakarta again. "
20 August 2023
Anynomous
" I have stayed in Pullman Thamrin at least 5 times these two years. Staff are overall very friendly and helpful.
The room on the 4th floor smelt of cigarettes even though it was a non-smoking room. The staff were very helpful to assist me in moving the room.
Cleanliness can be improved. I was sneezing for 3 days until I got the housekeeper to clean the dust that was stuck to the wallpaper. The carpet behind the bedside tables were not vacuumed well too.
The breakfast selection was monotonous. I see the same selection for 6 days. The salted butter at the bread station often runs out and servers neglect to replenish it.
The coffee beans were not fresh beans and hence, the quality of the coffee, was affected badly.
The broth for the noddle station is not tasty and had no depth in taste.
However, The hash browns recently were pretty good. "
21 June 2023
Anynomous
" The hotel is located near shopping malls and easily accessible to museums and old town. The room is clean and the staff is ever so nice from entering hotel to the room. We were greeted with smiling faces and good wishes. We would like to thank the concierge staff for helping us to get taxis especially to Hary. Good job and hope to come back again. "
31 May 2023
Anynomous
" Modern 5-star hotel with spacious lobby, great restaurants and bars and super friendly staff. It's not the newest, but the hotel looks spotlessly clean and well kept. The pool is nice and comes with the best hotel gym in town. The deluxe and grand deluxe rooms are my favorite. This hotel is one of the best in Jakarta! "
23 April 2023
Anynomous
" The room was cleaned and well kept by the housekeeping. Bathroom curtain (to separate bedroom viewing) is broken but I was by myself (OK for me).
Foods at breakfast and lunch on 1st floor were excellent with nice environment and staff. "
15 April 2023
Anynomous
" The hotel itself, its facilities and its location are great. I think the problem that the hotel has is its people. I just had a very disappointed experience with the hotel service staff. She was arrogant, and ill-mannered. The security staff also showed low mentality, unable to separate guests from general visitors so treated people poorly. After voiced my comments to one of their managers, the response from the manager didn't show any different quality. The response was arrogant, and generic, and showed low intellectual. No wonder that its staff expressed the same way. "
22 March 2023
Anynomous
" I came here a few weeks ago with my family and we had the Grand deluxe room with connecting doors to the other room we booked also. I could say the rooms were very beautifully decorated and very big. My room had a sort of walk-in closet that was in a seperate smaller room, and had a path to the connecting room. They also had good breakfast, served international food as a 5 star hotel would provide. the hotel was near plaza & grand indonesia mall but i thought it was a 5 minute walk as its in right across the hotel but you should go by car and its a 15minute drive. but overall, i would definitely come back here. "
02 January 2023
Anynomous
" I had a beautiful room and the hotel in general is modern and fresh. As I stayed in a Club room I had access to the executive lounge which was very convenient as I could work there. But the lounge also provided a good breakfast. The location of the hotel is good but at the moment there is a bit of construction work going on as they are building a subway line so be aware of this if you get a room facing the road. I had a room facing the other way and I was woken up at 4 am as the there is a mosque nearby. "
07 December 2023
Anynomous
" We thoroughly enjoyed our stay in a Grand Deluxe Room which was in a different wing from the main hotel. The room was very comfortable.
Alas we did not get to try many of the facilities in the hotel as we had a busy itinerary and there were many attractions and major shopping malls nearby. Plaza Indonesia and Grand Indonesia being the go to for food and coffee.
Staff are very friendly and very helpful. We would love to return for future visits to Jakarta. "
10 September 2023
Anynomous
" Wonderful business hotel in the heart of Jakarta.
Building from outside just look normal but interior inside was wonderful
I had suit room which was very big, modern and very clean.
Staffs were very friendly and helpful.
From the room you can see the traffic of Jakarta city "
16 June 2023
Anynomous
" The hotel has very long history back to 60s. It was known initially as Hotel President and managed by Nikko Hotel, hotel chain of Japan. Then mid 1990s after Asian Monetary crisis hit Indonesia, it was re-branded as Nikko Hotel and Tower. Now it's new name is Pullman Hotel Jakarta Thamrin. "
16 May 2023
Anynomous
" Wonderful room and friendly staff. I had a great stay and would stay here again. Best value hotel in the area. Short walk to Grand Indonesia Shopping Centre for shopping or dining. "
Anynomous
" I was in transit and wanted to stay somewhere nice to relax for a night. I chose the basic room option with breakfast included. The room did not have a city view.
20 May 2023Overall, the room was nice. Cleanliness and maintenance was not an issue. The room was a bit on the small side however if you are travelling with allot of luggage, and the smaller hand towels had a slight smell of wet laundry. We did not use them.
If money is no obstacle, the upgraded room is a definite step up and worth paying for the larger bathroom and floor space.
The hotel is located just across the road from 2 large malls; Plaza Indonesia and Grand Indonesia. Both are about a 5 minute walk away. You can also find bottled water at street vendors outside the premises.
The staff were all very friendly and professional. Passing through security was a breeze and the concierge service were very quick to take my luggage and direct me to the check in desks. Check in took less than 5 minutes.
The breakfast was excellent, and probably one of the selling points for returning to this hotel. Again, the staff were very friendly, and the variety and quality of the food and drinks was very good. I enjoyed the fact you get a full thermos when you order a coffee, so you can refill your cup twice before having to ask for another.
The gym is well stocked with equipment. "
Anynomous
" Maybe one of hotels with the best costumer service in Indonesia! Located in the heart of Jakarta, bunderan HI and you only need to walk around 5 minutes to get to Plaza Indonesia across the hotel and Grand Indonesia Shopping Town next to it. I love their all u can eat buffer and especially their gelato!!!!!!! The best!! "
29 March 2023Anynomous
" Overall, this is an upscale and contemporary hotel with clean facilities and rooms. Entry level rooms are a bit small though. Breakfast buffet is fantastic with lots of live cooking stations and different variety of cuisines from around the world. "
16 March 2023Anynomous
" Nice hotel - good service and the name recall of staff is pretty impressive. Bed and pillow were super comfortable but room was a bit tired. The Back Room Bar was 'interesting'. Normally not a fan of a hotel buffet but this one was great (both breakfast and dinner) "
01 February 2023Anynomous
" Well priced, well run hotel. Location looks good on map but note need to walk over footbridge to get to Plaza Indonesia so not as convenient as it seems. As with most Accor hotels rooms are quite small and bathroom can be better (why do they seem to have glass window or lack of proper door on bathroom....I prefer a little privacy) "
15 November 2023Anynomous
" Check in experience with Sian was first-rate. She is an asset! Warm, friendly, articulate and informative, she was able to assist me in finding all the places I needed to visit on my business trip. Very grateful she was on duty!
19 October 2023Your staff at breakfast, housekeeping and in the bar were all extremely helpful and customer focused. Excellent team. The room was comfortable and well appointed. Breakfast selection was second to none.
Thoroughly enjoyable stay from check in to check out. Thanks! "
Anynomous
" I have stayed at this hotel several times, always for business. I spend a lot of time travelling around the world, and stay in a lot of hotels - you get fussy about the small things when you travel a lot, because they are important.
17 September 2023I love this hotel. Everything is really first class - the rooms, staff, services, restaurants - everything. It simply is the best hotel of anywhere in the world that I stay. "
Anynomous
" This is my second stay in Pullman Thamrin. I reached the hotel at 4pm and the room is not ready yet.I waited until 4.35 to get my room. I remember I told them I wanted a smoking room, but it does not have. The next day, they promise they will give me a smoking room. However, I need to wait until 4pm to get one.
27 August 2023The location is good. It is near Plaza Indonesia and Grand Indonesia. The breakfast is awesome. The facilities like swimming pool, hotpool in the Changing Room is good "
Anynomous
" Stay at the hotel was awesome! love the pillows and bed. it is so comfortable. Breakfast is fastantic, with my favourite blue cheese with bread and sparkling water served in the buffet spread. However, the coffee need more improvement. Cant really taste the coffee bean.
20 August 2023Overall, i love staying with Pullman. I will definitely come back if i have the chance to go to Jakarta again. "
Anynomous
" I have stayed in Pullman Thamrin at least 5 times these two years. Staff are overall very friendly and helpful.
21 June 2023The room on the 4th floor smelt of cigarettes even though it was a non-smoking room. The staff were very helpful to assist me in moving the room.
Cleanliness can be improved. I was sneezing for 3 days until I got the housekeeper to clean the dust that was stuck to the wallpaper. The carpet behind the bedside tables were not vacuumed well too.
The breakfast selection was monotonous. I see the same selection for 6 days. The salted butter at the bread station often runs out and servers neglect to replenish it.
The coffee beans were not fresh beans and hence, the quality of the coffee, was affected badly.
The broth for the noddle station is not tasty and had no depth in taste.
However, The hash browns recently were pretty good. "
Anynomous
" The hotel is located near shopping malls and easily accessible to museums and old town. The room is clean and the staff is ever so nice from entering hotel to the room. We were greeted with smiling faces and good wishes. We would like to thank the concierge staff for helping us to get taxis especially to Hary. Good job and hope to come back again. "
31 May 2023Anynomous
" Modern 5-star hotel with spacious lobby, great restaurants and bars and super friendly staff. It's not the newest, but the hotel looks spotlessly clean and well kept. The pool is nice and comes with the best hotel gym in town. The deluxe and grand deluxe rooms are my favorite. This hotel is one of the best in Jakarta! "
23 April 2023Anynomous
" The room was cleaned and well kept by the housekeeping. Bathroom curtain (to separate bedroom viewing) is broken but I was by myself (OK for me).
15 April 2023Foods at breakfast and lunch on 1st floor were excellent with nice environment and staff. "
Anynomous
" The hotel itself, its facilities and its location are great. I think the problem that the hotel has is its people. I just had a very disappointed experience with the hotel service staff. She was arrogant, and ill-mannered. The security staff also showed low mentality, unable to separate guests from general visitors so treated people poorly. After voiced my comments to one of their managers, the response from the manager didn't show any different quality. The response was arrogant, and generic, and showed low intellectual. No wonder that its staff expressed the same way. "
22 March 2023Anynomous
" I came here a few weeks ago with my family and we had the Grand deluxe room with connecting doors to the other room we booked also. I could say the rooms were very beautifully decorated and very big. My room had a sort of walk-in closet that was in a seperate smaller room, and had a path to the connecting room. They also had good breakfast, served international food as a 5 star hotel would provide. the hotel was near plaza & grand indonesia mall but i thought it was a 5 minute walk as its in right across the hotel but you should go by car and its a 15minute drive. but overall, i would definitely come back here. "
02 January 2023Anynomous
" I had a beautiful room and the hotel in general is modern and fresh. As I stayed in a Club room I had access to the executive lounge which was very convenient as I could work there. But the lounge also provided a good breakfast. The location of the hotel is good but at the moment there is a bit of construction work going on as they are building a subway line so be aware of this if you get a room facing the road. I had a room facing the other way and I was woken up at 4 am as the there is a mosque nearby. "
07 December 2023Anynomous
" We thoroughly enjoyed our stay in a Grand Deluxe Room which was in a different wing from the main hotel. The room was very comfortable.
10 September 2023Alas we did not get to try many of the facilities in the hotel as we had a busy itinerary and there were many attractions and major shopping malls nearby. Plaza Indonesia and Grand Indonesia being the go to for food and coffee.
Staff are very friendly and very helpful. We would love to return for future visits to Jakarta. "
Anynomous
" Wonderful business hotel in the heart of Jakarta.
16 June 2023Building from outside just look normal but interior inside was wonderful
I had suit room which was very big, modern and very clean.
Staffs were very friendly and helpful.
From the room you can see the traffic of Jakarta city "
Anynomous
" The hotel has very long history back to 60s. It was known initially as Hotel President and managed by Nikko Hotel, hotel chain of Japan. Then mid 1990s after Asian Monetary crisis hit Indonesia, it was re-branded as Nikko Hotel and Tower. Now it's new name is Pullman Hotel Jakarta Thamrin. "
16 May 2023Anynomous
" Wonderful room and friendly staff. I had a great stay and would stay here again. Best value hotel in the area. Short walk to Grand Indonesia Shopping Centre for shopping or dining. "
01 May 2023