" Had a horrible time and experienced poor service. We had heard about the standing mic attraction and were very interested in it thus we booked a room earlier in the week. When we arrived, we had to wait 20minutes to be served.
Further, the room we were allocated had 2 out of 3 mics spoilt (the standing mic was one of them). When we requested to get the mic fixed, they told us to give them 5 minute. However, after many reminders, 1 hour later, and after we requested to cancel our booking, they finally changed the wired mic. As we wanted to have the standing mic to work, we requested for a room change and they told us there was no available room. However there were a vacant room available next to us.
The song dedication interface was poorly designed and when we asked a staff to teach us how to use, attitude was given. The touch screen interface was bad, and suddenly froze. Once again, we looked for the staff and they told us the same thing: they will attend to us shortly. It took many reminders and 30 minutes later before we got help for the frozen screen.
Throughout, the staff was rude, unhelpful and made many empty promises to help. The service call button in the room does not work and finding them personally for help doesn't work as well. I would not recommend this place for the price or service given. "
19 May 2023
Anynomous
" A very good place to get together with friends. They are very flexible, in terms of allowing you to bring outside food and drinks in while you sing. However, they do not allow you to bring alcoholic drinks from outside to consume. You can order from them if you need. Strongly advice you to make a reservation a week in advance and confirm the number of pax too, to secure a good room. "
06 April 2023
Anynomous
" the VIP room at the highest level can house more than 10 people and more than 4 people can sing simultaneously! "
Anynomous
" Had a horrible time and experienced poor service. We had heard about the standing mic attraction and were very interested in it thus we booked a room earlier in the week. When we arrived, we had to wait 20minutes to be served.
19 May 2023Further, the room we were allocated had 2 out of 3 mics spoilt (the standing mic was one of them). When we requested to get the mic fixed, they told us to give them 5 minute. However, after many reminders, 1 hour later, and after we requested to cancel our booking, they finally changed the wired mic. As we wanted to have the standing mic to work, we requested for a room change and they told us there was no available room. However there were a vacant room available next to us.
The song dedication interface was poorly designed and when we asked a staff to teach us how to use, attitude was given. The touch screen interface was bad, and suddenly froze. Once again, we looked for the staff and they told us the same thing: they will attend to us shortly. It took many reminders and 30 minutes later before we got help for the frozen screen.
Throughout, the staff was rude, unhelpful and made many empty promises to help. The service call button in the room does not work and finding them personally for help doesn't work as well. I would not recommend this place for the price or service given. "
Anynomous
" A very good place to get together with friends. They are very flexible, in terms of allowing you to bring outside food and drinks in while you sing. However, they do not allow you to bring alcoholic drinks from outside to consume. You can order from them if you need. Strongly advice you to make a reservation a week in advance and confirm the number of pax too, to secure a good room. "
06 April 2023Anynomous
" the VIP room at the highest level can house more than 10 people and more than 4 people can sing simultaneously! "
31 March 2023