" Utter disappointment , their after sales is so bad that you never want to step into that store again. They are sweet as honey until you purchase , don't fall for their free carpet cleaning and trade in , it's a ruse !!!! Also their carpet cleaning service is exorbitantly priced. "
28 November 2023
Anynomous
" We went into Lotto with zero expectations of buying a carpet, but more for future reference as we knew it was something we wanted to purchase while staying in Singapore. Upon walking in we expected the staff to be "pushy", but they were quite the opposite. They showed us what seemed to be every carpet they had in the store and went through the history of the different kinds of carpets (who knew?). We slowly went through all of them picking out which ones we liked the best before making a final selection (still with no intent on buying). The owners son just noted which one it was in case we were interested in coming back later and purchasing the carpet. As soon as we left, we were stunned by the amount of knowledge we had picked up and the level of customer service shown by the entire staff, that we called back and purchased the carpet. They delivered it that day, and before we left Singapore even came back to wash it free of charge. In addition, we were invited to a dinner at Lotto complete with authentic Pakistani food and drink, as well as entertainment. If we ever are relocated back to Singapore, we will definitely be making another purchase from Lotto. "
Anynomous
" Utter disappointment , their after sales is so bad that you never want to step into that store again. They are sweet as honey until you purchase , don't fall for their free carpet cleaning and trade in , it's a ruse !!!! Also their carpet cleaning service is exorbitantly priced. "
28 November 2023Anynomous
" We went into Lotto with zero expectations of buying a carpet, but more for future reference as we knew it was something we wanted to purchase while staying in Singapore. Upon walking in we expected the staff to be "pushy", but they were quite the opposite. They showed us what seemed to be every carpet they had in the store and went through the history of the different kinds of carpets (who knew?). We slowly went through all of them picking out which ones we liked the best before making a final selection (still with no intent on buying). The owners son just noted which one it was in case we were interested in coming back later and purchasing the carpet. As soon as we left, we were stunned by the amount of knowledge we had picked up and the level of customer service shown by the entire staff, that we called back and purchased the carpet. They delivered it that day, and before we left Singapore even came back to wash it free of charge. In addition, we were invited to a dinner at Lotto complete with authentic Pakistani food and drink, as well as entertainment. If we ever are relocated back to Singapore, we will definitely be making another purchase from Lotto. "
23 February 2023