" Dr Beatrice Cheng is an amazing doctor. She is very patient with my hamster Hammie (and me), gave me excellent information to understand the situation and to nurse my hamster, and have a calming presence. I am so grateful I am assigned to her and I am never seeing another vet ever again. Highly recommended! "
15 May 2023
Anynomous
" Very popular especially during weekend. Team are professional and helpful. "
02 February 2023
Anynomous
" This is going to be a long post but I am posting my true real-life experience with this clinic and I will be providing my honest feeling about this vet. My dog has been with them for 6 years and going. There was once that she have to had a major operation and was being operated by Dr Wong which left afew months ago.For choosing of vet wise, I would suggest to the public if its your first time there, go for the more experienced one as I realised that the vet left after working for a few years which I finds it annoying as I have to keep looking for a "regular" vet which can tend to my dog all the time instead of changing vet and have to explain all of my dog situations, although they might have history of the dog but I heavily doubt that the "new" vets will run thru the history before tending to my dog. Personally, my dog have seen quite afew vets although I have tried to keep it to the lowest as possible.
Currently, I will just mentioned some which is still working over there. These advises are based on my free will and speech, which one can don't heed as afterall, to be honest, it's your choice if you would like to listen to it or not.
Dr Marese Ong - She is a very friendly but take her work seriously. She have shown alot of concerns towards pets and she is the type that "when its time to play,we play. when its time to study.we study." My dog doesn't usually get to visit her often due to time issues, but she never fails to show her professionalism towards caring for the pet.
Dr Bernice Cheng, she is the vet that I won't recommend to anyone. She is like that type of customer service staff that serve rich but ignore the poor. I remembered when my dog was hospitalized, perhaps she isn't the appointed vet for my dog, hence, she would care LESS about my dog. (PS:I am aware that vet earns commissions but this is totally unprofessional.) During the period that my dog was hospitalized, she have shown little interest in caring for my dog,as she was the appointed vet for weekends, and the words she uses isn't tactful enough. I remembered clearly that sentence she told me which was "Your dog is dying soon, you just be prepared for her funeral." I am shocked by how straight and direct she was, and sorry to disappoint her, my dog is still WELL AND KICKING AND IS ALIVE due to another vet which helps me to save my dog life by trying all sorts of methods and not giving up. As a vet, you should learn to talk tactfully and even though , you're giving a bad news, say out with empathy. As what if something was to happen to your child, you wouldn't like a doctor to say that right?
Dr Winnie teo & Dr Frederic chua- I hasn't let my dog get consult by them yet so I can't comment much.My dog used to have a regular vet which tends to her, but left SG to Australia for further studies.
Reasons for visiting:They have vet which are eagle to help heal your pets if you get the right vet for it. As i notice that actually some vet is specialized in their own way. It's better to do more research about it than just poppin in the store wanting to get a vet when eventually, as the result might turn out to be bad or worst than you expected.The counter staff are friendly and no matter how busy they are, they will try to find time to communicate with the customer. An advise, once you've chosen the vet, and if you felt that its the right vet for your pet, stay with the vet. This is 1 feedback I hope the clinic can take into consideration, which is to put some vet on standby for emergency case.There are times when I would like to book for a appt to check my dog but the staff informed that all the vet are full for the day,meaning they don't have free slots. I wish to comment that we are able to predict when we can bring our dog there for dental check etc but we can't predict when our dog need emergency treatment. This is the only part the clinic need to be aware of.Above are all my personal and true experience, and no falsify information being given. Its up to you if you would like to heed the advise or not. Thank you for reading. "
24 November 2023
Anynomous
" Brought my 14 yr-old dog to vet and was attended by Dr Nally. She spent more time trying to convince us to do tests on my dog than diagnosing his condition. We did a blood test and my dog was found to be healthy despite his age. He was prescribed with antibiotics for his urinary infection, on second day he started to vomit and by third day he could neither eat nor move. We called the vet and they just told us to rush him down for emergency operation. They insisted it wasn't an allergic reaction to the meds they prescribed. How can they just decide to operate on my old dog without further diagnosis? We stopped feeding the meds and he got better but his condition was worse than before the visit. Totally regretted bringing him there.
I do not know if they regularly disinfect the clinic because we found ticks on my dog after his visit. That's completely unacceptable. "
22 October 2023
Anynomous
" Strongly recommend Dr Bernice Cheng for guinea pig care and treatment in the NE part of Singapore! Her treatments so far have worked well - 1 case of GP bitten by dog, fast & full recovery; 1 case of sore feet (almost but not yet bumblefoot), full recovery. She listened to my concerns very well, and did a thorough checkup of my piggies each time (check teeth, palpate tummy etc), recommending complete solutions that went beyond simply medicating the symptoms away. If you stay in West part of SG there might be a better vet, but if you stay in the NE part of SG i would say that Dr Bernice is one of the best choices for guinea pig treatments. Please call to request for appt with her if you want to bring ur piggies in for checkup, I can't recommend her strongly enough!
Do take note that this clinic uses a slightly more conservative approach based on my past experiences (lower doses but more frequent follow ups, which is ideal for the safety of the animal), so if you prefer aggressive medication for your pets then this would not be the clinic for you. The staff/pharmacists have also always been helpful and gentle towards all my pets, and (this is really just my opinion only) i feel that the clinic works well as a team.
Thank you Allpets & Aqualife & I hope you keep up the good work! Fighting! ᕙ( * •̀ ᗜ •́ * )ᕗ "
29 June 2023
Anynomous
" Dr Frederick chua is the most patient and professional vet that i have seen so far. The rest of the younger vets will keep pushing for tests and more tests but Dr Chua did not and he patiently explained to us why was needed and what not necessary. The way he handles animals shows professionalism and he is also very careful not to hurt my dog. "
05 June 2023
Anynomous
" I think the reviews are a little unfair. My take is that if it's simple things, I send my dogs there. They received adequate treatment for the following:-
1. Skin issues
2. Left over baby tooth, they even asked if I want to take a test to Ensure my dog's kidneys were functioning properly before putting him under
3. My other dog hurt her foot and I wanted to make sure it wasn't broken, we received good service and treatment.
I do admit they aren't very advance so for more serious issues like when my dog scratched his eye I go to other vet that is a lot more costly and we managed to save his eye with contact lens while it healed. When we went to Allpet they didn't know such things could be done. they are affordable and not everyone has the means all the time for very expensive vet care. "
23 March 2023
Anynomous
" I wouldn't recommend this veterinary either.
AS ABOVE SO BELOW:
I've encountered numerous unpleasant hostile encounter w Dr. Frederick Chua whenever I visited my pet, (albeit he wasn't my vet), His passive aggression hasn't gone unnoticed.
FAILURE TO ADMIT THEIR MISTAKES:
There were multiple complains about their mistake, surgical mistakes, mistreatment to the patient & clients.
HOSPITAL:
It is fair to say that the clinic is not suitable to run as a hospital due to the unusual space constrain of approx 30 sq.ft of a tiny ward. There are no drainage in the cage, shd patient get into any accident (pee or poop) they'd be left drenched for more than 24hours or in the event an IV drip, blood transfusion gets disconnected on weekend/public holiday & after operating hours, there won't be any nurse attending to the patience's needs. This is becoz there are no surveillance camera, nor nurses on duty after hours.
CHANGE VET:
I've decided to change to another veterinary clinic, because both my dog & myself were suffering under their treatment. "
Anynomous
" Dr Beatrice Cheng is an amazing doctor. She is very patient with my hamster Hammie (and me), gave me excellent information to understand the situation and to nurse my hamster, and have a calming presence. I am so grateful I am assigned to her and I am never seeing another vet ever again. Highly recommended! "
15 May 2023Anynomous
" Very popular especially during weekend. Team are professional and helpful. "
02 February 2023Anynomous
" This is going to be a long post but I am posting my true real-life experience with this clinic and I will be providing my honest feeling about this vet. My dog has been with them for 6 years and going. There was once that she have to had a major operation and was being operated by Dr Wong which left afew months ago.For choosing of vet wise, I would suggest to the public if its your first time there, go for the more experienced one as I realised that the vet left after working for a few years which I finds it annoying as I have to keep looking for a "regular" vet which can tend to my dog all the time instead of changing vet and have to explain all of my dog situations, although they might have history of the dog but I heavily doubt that the "new" vets will run thru the history before tending to my dog. Personally, my dog have seen quite afew vets although I have tried to keep it to the lowest as possible.
24 November 2023Currently, I will just mentioned some which is still working over there. These advises are based on my free will and speech, which one can don't heed as afterall, to be honest, it's your choice if you would like to listen to it or not.
Dr Marese Ong - She is a very friendly but take her work seriously. She have shown alot of concerns towards pets and she is the type that "when its time to play,we play. when its time to study.we study." My dog doesn't usually get to visit her often due to time issues, but she never fails to show her professionalism towards caring for the pet.
Dr Bernice Cheng, she is the vet that I won't recommend to anyone. She is like that type of customer service staff that serve rich but ignore the poor. I remembered when my dog was hospitalized, perhaps she isn't the appointed vet for my dog, hence, she would care LESS about my dog. (PS:I am aware that vet earns commissions but this is totally unprofessional.) During the period that my dog was hospitalized, she have shown little interest in caring for my dog,as she was the appointed vet for weekends, and the words she uses isn't tactful enough. I remembered clearly that sentence she told me which was "Your dog is dying soon, you just be prepared for her funeral." I am shocked by how straight and direct she was, and sorry to disappoint her, my dog is still WELL AND KICKING AND IS ALIVE due to another vet which helps me to save my dog life by trying all sorts of methods and not giving up. As a vet, you should learn to talk tactfully and even though , you're giving a bad news, say out with empathy. As what if something was to happen to your child, you wouldn't like a doctor to say that right?
Dr Winnie teo & Dr Frederic chua- I hasn't let my dog get consult by them yet so I can't comment much.My dog used to have a regular vet which tends to her, but left SG to Australia for further studies.
Reasons for visiting:They have vet which are eagle to help heal your pets if you get the right vet for it. As i notice that actually some vet is specialized in their own way. It's better to do more research about it than just poppin in the store wanting to get a vet when eventually, as the result might turn out to be bad or worst than you expected.The counter staff are friendly and no matter how busy they are, they will try to find time to communicate with the customer. An advise, once you've chosen the vet, and if you felt that its the right vet for your pet, stay with the vet. This is 1 feedback I hope the clinic can take into consideration, which is to put some vet on standby for emergency case.There are times when I would like to book for a appt to check my dog but the staff informed that all the vet are full for the day,meaning they don't have free slots. I wish to comment that we are able to predict when we can bring our dog there for dental check etc but we can't predict when our dog need emergency treatment. This is the only part the clinic need to be aware of.Above are all my personal and true experience, and no falsify information being given. Its up to you if you would like to heed the advise or not. Thank you for reading. "
Anynomous
" Brought my 14 yr-old dog to vet and was attended by Dr Nally. She spent more time trying to convince us to do tests on my dog than diagnosing his condition. We did a blood test and my dog was found to be healthy despite his age. He was prescribed with antibiotics for his urinary infection, on second day he started to vomit and by third day he could neither eat nor move. We called the vet and they just told us to rush him down for emergency operation. They insisted it wasn't an allergic reaction to the meds they prescribed. How can they just decide to operate on my old dog without further diagnosis? We stopped feeding the meds and he got better but his condition was worse than before the visit. Totally regretted bringing him there.
22 October 2023I do not know if they regularly disinfect the clinic because we found ticks on my dog after his visit. That's completely unacceptable. "
Anynomous
" Strongly recommend Dr Bernice Cheng for guinea pig care and treatment in the NE part of Singapore! Her treatments so far have worked well - 1 case of GP bitten by dog, fast & full recovery; 1 case of sore feet (almost but not yet bumblefoot), full recovery. She listened to my concerns very well, and did a thorough checkup of my piggies each time (check teeth, palpate tummy etc), recommending complete solutions that went beyond simply medicating the symptoms away. If you stay in West part of SG there might be a better vet, but if you stay in the NE part of SG i would say that Dr Bernice is one of the best choices for guinea pig treatments. Please call to request for appt with her if you want to bring ur piggies in for checkup, I can't recommend her strongly enough!
29 June 2023Do take note that this clinic uses a slightly more conservative approach based on my past experiences (lower doses but more frequent follow ups, which is ideal for the safety of the animal), so if you prefer aggressive medication for your pets then this would not be the clinic for you. The staff/pharmacists have also always been helpful and gentle towards all my pets, and (this is really just my opinion only) i feel that the clinic works well as a team.
Thank you Allpets & Aqualife & I hope you keep up the good work! Fighting! ᕙ( * •̀ ᗜ •́ * )ᕗ "
Anynomous
" Dr Frederick chua is the most patient and professional vet that i have seen so far. The rest of the younger vets will keep pushing for tests and more tests but Dr Chua did not and he patiently explained to us why was needed and what not necessary. The way he handles animals shows professionalism and he is also very careful not to hurt my dog. "
05 June 2023Anynomous
" I think the reviews are a little unfair. My take is that if it's simple things, I send my dogs there. They received adequate treatment for the following:-
23 March 20231. Skin issues
2. Left over baby tooth, they even asked if I want to take a test to Ensure my dog's kidneys were functioning properly before putting him under
3. My other dog hurt her foot and I wanted to make sure it wasn't broken, we received good service and treatment.
I do admit they aren't very advance so for more serious issues like when my dog scratched his eye I go to other vet that is a lot more costly and we managed to save his eye with contact lens while it healed. When we went to Allpet they didn't know such things could be done. they are affordable and not everyone has the means all the time for very expensive vet care. "
Anynomous
" I wouldn't recommend this veterinary either.
19 July 2023AS ABOVE SO BELOW:
I've encountered numerous unpleasant hostile encounter w Dr. Frederick Chua whenever I visited my pet, (albeit he wasn't my vet), His passive aggression hasn't gone unnoticed.
FAILURE TO ADMIT THEIR MISTAKES:
There were multiple complains about their mistake, surgical mistakes, mistreatment to the patient & clients.
HOSPITAL:
It is fair to say that the clinic is not suitable to run as a hospital due to the unusual space constrain of approx 30 sq.ft of a tiny ward. There are no drainage in the cage, shd patient get into any accident (pee or poop) they'd be left drenched for more than 24hours or in the event an IV drip, blood transfusion gets disconnected on weekend/public holiday & after operating hours, there won't be any nurse attending to the patience's needs. This is becoz there are no surveillance camera, nor nurses on duty after hours.
CHANGE VET:
I've decided to change to another veterinary clinic, because both my dog & myself were suffering under their treatment. "