" My wife and I really enjoyed staying in this hotel. Our room was very nice, comfortable and quiet and we slept well. We were celebrating our wedding anniversary and all the staff were very friendly, polite and overall provided an excellent service so a big THANK YOU! Best feature of the hotel is of course the fantastic rooftop pool which is great place to relax before or after sight-seeing. There are fantastic views of the skyline including the Marina Bay Sands hotel. The hotel is also in a great location and with the Somerset MRT (metro) station underneath the hotel, it was very easy to travel to other parts of the city. Also loved Jen the robot who delivers food and drink to your room if requested - fun and something different we haven't seen before. We checked out before 12pm and had a late flight but the hotel allowed us to carry on using the facilities so we relaxed by the pool later in the day, and we were allowed to use a locker and the changing room on the top floor so we were able to shower and change our clothes before a long flight home. Only one negative point, is that there is hardly any parking space at the hotel entrance, so if you have a vehicle transfer arranged to take you back to the airport, the driver won't usually be able to stay parked outside for very long so you need to be early and ready in the lobby for the driver. Our driver came early and we just missed him, so he had to drive around the block and as there was a lot of traffic it caused a long delay and a bit of worry before he was able to come back and pick us up. Overall, this is an excellent hotel and we would definitely stay again. "
23 May 2023
Anynomous
" Very nice and well located city centre Hotel, staff were excellent and always helpful. Special mention re Elizabeth duty manager who went that extra distance, thanks to her again from both myself and my wife. Choice at breakfast was excellent, the wife thought they did the best omelettes. Thank you for a wonderful stay!!!!! "
13 May 2023
Anynomous
" Staffs at lobby are friendly. Staffs at ground floor are still OK, but it will be better if they could assist guest to book taxi with free of charge. Room is nice and well equipped. Food is diversified and taste good. "
04 May 2023
Anynomous
" I made a short business trip to Singapore which I wished had been longer. I was recommended to stay at the Jen Orchardgateway which turned out to be an excellent recommendation. The location is excellent, the facilities are excellent and the staff were simply outstanding. I wouldn't hesitate to recommend this to anyone. I will certainly be back. "
23 March 2023
Anynomous
" We only had one night at the hotel but everything was very good except the fact that the restaurant was out of action as it was fully booked because of a conference. We ate in the lounge area which did not have tables we could easily eat off. We had to lean over a low coffee table. The menu choice was very limited.
No decent restaurants around the hotel either but just quick eateries.
However the hotel staff were excellent. Nothing was too much trouble.
The roof top pool was lovely and the changing rooms were very good as we needed to have a shower before leaving for the airport at 10.40 pm. Very clean and well managed.
Would recommend this hotel. Right next to the MRT station too and the shopping mall. "
13 February 2023
Anynomous
" Had lunch buffet at Hotel Jen. Reasonably priced and good food. Service was good too. Thumbs up. "
07 November 2023
Anynomous
" Rooms are tiny and there is no room division between the bathroom and actual bedroom. But the staff are extremely friendly and sooo helpful. Top notch customer service. Also, great location. Right in the middle of shopping malls. Easy access to public transportation like bus, mrt, and taxis. And the breakfast buffet is amazing. Best breakfast buffet in any hotel I've ever stayed in. Great place to stay for tourists on their 1st visit to Singapore. The only 2 reasons I'm giving it 4 stars instead of 5 is the high price and relatively smaller rooms compared to other hotels in the area. And not having a separate bathroom doesn't help. "
13 September 2023
Anynomous
" Orchard Gateway is daunting at first and can take a bit of getting used too but after a couple of days you know your way about, and even find shortcuts via the bridge and underpass. The area is good for shopping and is very busy, but a calm busy. Not everyone is rushing about.The hotel is clean and quiet. The breakfast is fantastic, catering to a lot of different cultures. I would highly recommend the breakfast. The air conditioning in the bedroom is great as the heat and humidity can be quite stressful. You get bottled water daily, there is a safe and a small fridge in the bedroom. The staff are very friendly and look smart in their uniforms. If i was to come back to Singapore i would definitely stay at Hotel Jen and would recommend it. "
08 September 2023
Anynomous
" Absolutely fabulous staff. Very welcoming, friendly and speak very good English. Every staff member couldn't do enough to help and we left feeling as though we received great value for money. The pool is an absolute bonus! Great to see there was always pool staff and a life guard there too. "
17 July 2023
Anynomous
" Staffs are helpful but room wasn't ready at 16.30. Breakfast is awesome 👍
Updated: Upped the stars from 2 stars to 4 stars because of the apology that the hotel make by surprising us with little something inside the fridge. I really appreciate it. Thanks Jen Hotel. "
06 July 2023
Anynomous
" If anyone is looking for a great deal on hotels you can check it out on HoteIRaven. com Booked a hotel on there and they had the cheapest rates around...
Really enjoyed it here. The staff were extremely helpful - three of us showed up around 3AM and only one employee was at the front desk. Within a minute, they'd called in two other employees to help us out and we were checked in quickly.
The breakfast buffet is amazing - very extensive and thorough, you'll have a great time regardless of dietary restriction or preference.
Rooms and bathrooms were modern and sharp, very clean. Highly recommended. "
21 April 2023
Anynomous
" Really enjoyed it here. The staff were extremely helpful - three of us showed up around 3AM and only one employee was at the front desk. Within a minute, they'd called in two other employees to help us out and we were checked in quickly.
The breakfast buffet is amazing - very extensive and thorough, you'll have a great time regardless of dietary restriction or preference.
Rooms and bathrooms were modern and sharp, very clean. Highly recommended. "
02 March 2023
Anynomous
" Fantastic Hotel!
Location is convenient, the rooms are clean, staff is friendly.
The roof deck pool has amazing views and is really relaxing.
My favourite thing about this place: the breakfast buffet. Honest to god, the best breakfast buffet Ive been to. Variety of cuisines and dishes, all really tasty.
The only negative: my girlfriend did not like the smell of the room. "
06 November 2023
Anynomous
" Good place, great location being on Orchard Road and inside Orchardgateway. 4 free bottles of water per day. Somerset MRT at the basement so easy to get anywhere. "
13 August 2023
Anynomous
" Hotel Jen is located in central Singapore. Surrounded by shopping, restaurants, bars and plenty of public transit options.
The rooms are immaculate, well specd, with friendly and helpful staff. The hotel has a couple of bars and brunch is fantastic. "
23 May 2023
Anynomous
" Very convenient as it is in the heart of Orchard stretch of shopping. The kids love the rooftop infinity pool. Big minus is how thin the walls are. You can hear any noise from your neighbour. "
Anynomous
" My wife and I really enjoyed staying in this hotel. Our room was very nice, comfortable and quiet and we slept well. We were celebrating our wedding anniversary and all the staff were very friendly, polite and overall provided an excellent service so a big THANK YOU! Best feature of the hotel is of course the fantastic rooftop pool which is great place to relax before or after sight-seeing. There are fantastic views of the skyline including the Marina Bay Sands hotel. The hotel is also in a great location and with the Somerset MRT (metro) station underneath the hotel, it was very easy to travel to other parts of the city. Also loved Jen the robot who delivers food and drink to your room if requested - fun and something different we haven't seen before. We checked out before 12pm and had a late flight but the hotel allowed us to carry on using the facilities so we relaxed by the pool later in the day, and we were allowed to use a locker and the changing room on the top floor so we were able to shower and change our clothes before a long flight home. Only one negative point, is that there is hardly any parking space at the hotel entrance, so if you have a vehicle transfer arranged to take you back to the airport, the driver won't usually be able to stay parked outside for very long so you need to be early and ready in the lobby for the driver. Our driver came early and we just missed him, so he had to drive around the block and as there was a lot of traffic it caused a long delay and a bit of worry before he was able to come back and pick us up. Overall, this is an excellent hotel and we would definitely stay again. "
23 May 2023Anynomous
" Very nice and well located city centre Hotel, staff were excellent and always helpful. Special mention re Elizabeth duty manager who went that extra distance, thanks to her again from both myself and my wife. Choice at breakfast was excellent, the wife thought they did the best omelettes. Thank you for a wonderful stay!!!!! "
13 May 2023Anynomous
" Staffs at lobby are friendly. Staffs at ground floor are still OK, but it will be better if they could assist guest to book taxi with free of charge. Room is nice and well equipped. Food is diversified and taste good. "
04 May 2023Anynomous
" I made a short business trip to Singapore which I wished had been longer. I was recommended to stay at the Jen Orchardgateway which turned out to be an excellent recommendation. The location is excellent, the facilities are excellent and the staff were simply outstanding. I wouldn't hesitate to recommend this to anyone. I will certainly be back. "
23 March 2023Anynomous
" We only had one night at the hotel but everything was very good except the fact that the restaurant was out of action as it was fully booked because of a conference. We ate in the lounge area which did not have tables we could easily eat off. We had to lean over a low coffee table. The menu choice was very limited.
13 February 2023No decent restaurants around the hotel either but just quick eateries.
However the hotel staff were excellent. Nothing was too much trouble.
The roof top pool was lovely and the changing rooms were very good as we needed to have a shower before leaving for the airport at 10.40 pm. Very clean and well managed.
Would recommend this hotel. Right next to the MRT station too and the shopping mall. "
Anynomous
" Had lunch buffet at Hotel Jen. Reasonably priced and good food. Service was good too. Thumbs up. "
07 November 2023Anynomous
" Rooms are tiny and there is no room division between the bathroom and actual bedroom. But the staff are extremely friendly and sooo helpful. Top notch customer service. Also, great location. Right in the middle of shopping malls. Easy access to public transportation like bus, mrt, and taxis. And the breakfast buffet is amazing. Best breakfast buffet in any hotel I've ever stayed in. Great place to stay for tourists on their 1st visit to Singapore. The only 2 reasons I'm giving it 4 stars instead of 5 is the high price and relatively smaller rooms compared to other hotels in the area. And not having a separate bathroom doesn't help. "
13 September 2023Anynomous
" Orchard Gateway is daunting at first and can take a bit of getting used too but after a couple of days you know your way about, and even find shortcuts via the bridge and underpass. The area is good for shopping and is very busy, but a calm busy. Not everyone is rushing about.The hotel is clean and quiet. The breakfast is fantastic, catering to a lot of different cultures. I would highly recommend the breakfast. The air conditioning in the bedroom is great as the heat and humidity can be quite stressful. You get bottled water daily, there is a safe and a small fridge in the bedroom. The staff are very friendly and look smart in their uniforms. If i was to come back to Singapore i would definitely stay at Hotel Jen and would recommend it. "
08 September 2023Anynomous
" Absolutely fabulous staff. Very welcoming, friendly and speak very good English. Every staff member couldn't do enough to help and we left feeling as though we received great value for money. The pool is an absolute bonus! Great to see there was always pool staff and a life guard there too. "
17 July 2023Anynomous
" Staffs are helpful but room wasn't ready at 16.30. Breakfast is awesome 👍
06 July 2023Updated: Upped the stars from 2 stars to 4 stars because of the apology that the hotel make by surprising us with little something inside the fridge. I really appreciate it. Thanks Jen Hotel. "
Anynomous
" If anyone is looking for a great deal on hotels you can check it out on HoteIRaven. com Booked a hotel on there and they had the cheapest rates around...
21 April 2023Really enjoyed it here. The staff were extremely helpful - three of us showed up around 3AM and only one employee was at the front desk. Within a minute, they'd called in two other employees to help us out and we were checked in quickly.
The breakfast buffet is amazing - very extensive and thorough, you'll have a great time regardless of dietary restriction or preference.
Rooms and bathrooms were modern and sharp, very clean. Highly recommended. "
Anynomous
" Really enjoyed it here. The staff were extremely helpful - three of us showed up around 3AM and only one employee was at the front desk. Within a minute, they'd called in two other employees to help us out and we were checked in quickly.
02 March 2023The breakfast buffet is amazing - very extensive and thorough, you'll have a great time regardless of dietary restriction or preference.
Rooms and bathrooms were modern and sharp, very clean. Highly recommended. "
Anynomous
" Fantastic Hotel!
06 November 2023Location is convenient, the rooms are clean, staff is friendly.
The roof deck pool has amazing views and is really relaxing.
My favourite thing about this place: the breakfast buffet. Honest to god, the best breakfast buffet Ive been to. Variety of cuisines and dishes, all really tasty.
The only negative: my girlfriend did not like the smell of the room. "
Anynomous
" Good place, great location being on Orchard Road and inside Orchardgateway. 4 free bottles of water per day. Somerset MRT at the basement so easy to get anywhere. "
13 August 2023Anynomous
" Hotel Jen is located in central Singapore. Surrounded by shopping, restaurants, bars and plenty of public transit options.
23 May 2023The rooms are immaculate, well specd, with friendly and helpful staff. The hotel has a couple of bars and brunch is fantastic. "
Anynomous
" Very convenient as it is in the heart of Orchard stretch of shopping. The kids love the rooftop infinity pool. Big minus is how thin the walls are. You can hear any noise from your neighbour. "
07 May 2023