" Nice little lounge. Some food, hot and cold drinks, Tiger beer. Pleasant staff. Easy to find. Google knows correct location. Comfy chairs. Has free wifi. "
12 May 2023
Anynomous
" This is my second time here since this is part of the service provided to Premium Flex. Too bad that there is no improvement at all. Running out of foods. Require to wait for some time to get the foods and fruits refilled. No mineral water available. Mostly are soft drinks, coffee or tea, hot or cold water. There is shower room, but were informed by the reception counter that no towel is provided today (28th April 2018)- not sure is it only today or everyday. LOL. : ( "
27 April 2023
Anynomous
" So glad I found this lounge.
I had bought an awful sandwiches in the airport that was so bad I did not eat it.
Then I realised I had an option of this lounge.
Take in account this is a budget airline so don't expect loads of food options & big sofas.
Realistically it is a modern, clean lounge which is quiet & comfortable.
I had a delicious curry & rice & a can of coke which was plenty. It was so nice I did not have my meal on the plane.
Worth a visit. "
16 April 2023
Anynomous
" Terrible experience with Airasiax. They say you can buy luggage on their fares prior to booking but when you try it the app comes with up with error after error and doesn't let you add a booking in order to "manage it" and add checked luggage. We even tried on the full website on both laptop and mobile device. Same thing over and over again. We tried for hours and hours over 2 days and no result. Rung the hotline and on hold for 30 minutes no answer. Completely useless.
We get to the airport and explain this to them as we continue to get the same errors all the way up to the cut off time. (You need to "manage the booking" 3 hours before checkin in order to purchase food, luggage etc at acceptable rates)
They charge us $400 AUD for 2 suitcases after speaking to a manager nobody cares or wants to help. Its absolutely clear as day we are having a genuine problem as we show screenshots with time stamp of error messages to ground staff. We also show him the manage my booking section that i had been refreshing all day which shows another, different flight that i added baggage too, and the flight in mention is not there.
The app then allows me to check in to the flight but still does not show up on the manage section.
This is all a big scam to rip customers off.
DO NOT UNDER ANY CIRCUMSTANCES THINK BY BOOKING A FLIGHT WITH AIR ASIA YOU ARE SAVING MONEY. THEY WILL RIP YOU OFF AND SCAM YOU OUT OF MONEY AND YOU WILL END UP PAYING MORE THAN A BETTER AIRLINE THAT DOESN'T PENALISE THEIR CUSTOMERS FOR HAVING A NON-WORKING SYSTEM WHO INCLUDE BAGGAGE ON THEIR FLIGHTS INSTEAD OF HAVING GLITCHES IN THEIR SYSTEM AT CUSTOMERS EXPENSE "
01 April 2023
Anynomous
" Reasonable.
Some limited hot/cold foods. Basic Hot/cold drinks. Different seating options, inc some bean bags upstairs for a quick snooze or a relax. Some Tvs, flight departure screens, Overlooking the tarmac.
Was free with my flight, not sure about payment "
26 February 2023
Anynomous
" good for some peace and quiet and to charge batteries, but barely worth the cost of entry. Food options were limited to rice and noodles with fish, brownies or green apples. No bottles of water available, only cans of coke or sprite, and beer was extra. To top it off, the general airport wifi is faster and there was only one working toilet for men - if someone is having a shower, you better be able to hold it in until they finish! I'd rate the public toilet opposite the lounge higher. "
04 January 2023
Anynomous
" I guess it is good by third world standards. This is the fourth time here, the showers remain flooded, the food leaves much to be desired. "
26 October 2023
Anynomous
" I entered with AirAsia 's PremiunFlexTicket.
I took a little sleeping as the midnight flight was delayed.
There is a place that you can lie down on the second floor.
Since the time limit is three hours, attention is necessary. "
14 August 2023
Anynomous
" Wow, I was taken by a surprise with the kind of offerings they have inside this Lounge. Nothing like getting a charging point to charge your device, bean bags to stretch yourself, a nice an hygienic shower area to get refreshed and food to eat when you are hungry; and all this for free if you are a Premium Flex traveler. This place saved my day in my last travel from India to Manila when I had 9 hours of lay-over, great going team. "
19 June 2023
Anynomous
" Great ambience and amenities. Nice view of the tarmac and landing strip. Nasi lemak was served buffet style, which was decent enough to pass the Malaysian tastebud test. Beer requires additional RM15 top up though. Long walk and not for majority of fliers @ KLIA2, not AirAsia's fault though since the design was MAHB's doing. "
05 June 2023
Anynomous
" Great place to relax before a flight. Small snacks, coffee and tea. Beer for purchase, no wine or liquor "
19 April 2023
Anynomous
" Great service, a lot of electrical plug. Place is so comfy with nice tarmac view. And they have nap area with so many bean bag around. A nice place to kill the time during transit. But have to be aware of our own boarding schedule since they didn't give any information for upcoming flights boarding calls. "
08 April 2023
Anynomous
" my boarding gate at L but this lounge located near to gate P. very long walking distance from L to P then from P to L.
from AirAsia view point, It is a very good strategy to reduce visitor to lounge in order to cost reduction. bec a lot of passenger might give up after knowing the actual walking distance. where it take abt 15 mins per way. total 30 mins exercise time consume.
from premium flex passenger view point, it is not very good. only good point is let me have more walking exercise. "
28 March 2023
Anynomous
" Descent walk in lounge for roughly $20. Basic food, drinks, power outlets and wifi. There is a little snooze loft on the 2nd floor which was always full. "
13 January 2023
Anynomous
" Awesome little lounge that has everything you need to chillout and relax before your flight. Wasn't very busy when I arrived so finding a seat was very easy. Food and drink selection is very minimal but sufficient. WiFi was great and fast. Only 2 unisex toilets available which is also part of the showers. Upstairs is the chillout room with a few bean bags to sleep on.
Note : International departure gates are about 5-10min walk from the lounge so make sure you leave early. You'll have to go through another security check as well which might add another 5-10mins to your trip to your gate. "
Anynomous
" Nice little lounge. Some food, hot and cold drinks, Tiger beer. Pleasant staff. Easy to find. Google knows correct location. Comfy chairs. Has free wifi. "
12 May 2023Anynomous
" This is my second time here since this is part of the service provided to Premium Flex. Too bad that there is no improvement at all. Running out of foods. Require to wait for some time to get the foods and fruits refilled. No mineral water available. Mostly are soft drinks, coffee or tea, hot or cold water. There is shower room, but were informed by the reception counter that no towel is provided today (28th April 2018)- not sure is it only today or everyday. LOL. : ( "
27 April 2023Anynomous
" So glad I found this lounge.
16 April 2023I had bought an awful sandwiches in the airport that was so bad I did not eat it.
Then I realised I had an option of this lounge.
Take in account this is a budget airline so don't expect loads of food options & big sofas.
Realistically it is a modern, clean lounge which is quiet & comfortable.
I had a delicious curry & rice & a can of coke which was plenty. It was so nice I did not have my meal on the plane.
Worth a visit. "
Anynomous
" Terrible experience with Airasiax. They say you can buy luggage on their fares prior to booking but when you try it the app comes with up with error after error and doesn't let you add a booking in order to "manage it" and add checked luggage. We even tried on the full website on both laptop and mobile device. Same thing over and over again. We tried for hours and hours over 2 days and no result. Rung the hotline and on hold for 30 minutes no answer. Completely useless.
01 April 2023We get to the airport and explain this to them as we continue to get the same errors all the way up to the cut off time. (You need to "manage the booking" 3 hours before checkin in order to purchase food, luggage etc at acceptable rates)
They charge us $400 AUD for 2 suitcases after speaking to a manager nobody cares or wants to help. Its absolutely clear as day we are having a genuine problem as we show screenshots with time stamp of error messages to ground staff. We also show him the manage my booking section that i had been refreshing all day which shows another, different flight that i added baggage too, and the flight in mention is not there.
The app then allows me to check in to the flight but still does not show up on the manage section.
This is all a big scam to rip customers off.
DO NOT UNDER ANY CIRCUMSTANCES THINK BY BOOKING A FLIGHT WITH AIR ASIA YOU ARE SAVING MONEY. THEY WILL RIP YOU OFF AND SCAM YOU OUT OF MONEY AND YOU WILL END UP PAYING MORE THAN A BETTER AIRLINE THAT DOESN'T PENALISE THEIR CUSTOMERS FOR HAVING A NON-WORKING SYSTEM WHO INCLUDE BAGGAGE ON THEIR FLIGHTS INSTEAD OF HAVING GLITCHES IN THEIR SYSTEM AT CUSTOMERS EXPENSE "
Anynomous
" Reasonable.
26 February 2023Some limited hot/cold foods. Basic Hot/cold drinks. Different seating options, inc some bean bags upstairs for a quick snooze or a relax. Some Tvs, flight departure screens, Overlooking the tarmac.
Was free with my flight, not sure about payment "
Anynomous
" good for some peace and quiet and to charge batteries, but barely worth the cost of entry. Food options were limited to rice and noodles with fish, brownies or green apples. No bottles of water available, only cans of coke or sprite, and beer was extra. To top it off, the general airport wifi is faster and there was only one working toilet for men - if someone is having a shower, you better be able to hold it in until they finish! I'd rate the public toilet opposite the lounge higher. "
04 January 2023Anynomous
" I guess it is good by third world standards. This is the fourth time here, the showers remain flooded, the food leaves much to be desired. "
26 October 2023Anynomous
" I entered with AirAsia 's PremiunFlexTicket.
14 August 2023I took a little sleeping as the midnight flight was delayed.
There is a place that you can lie down on the second floor.
Since the time limit is three hours, attention is necessary. "
Anynomous
" Wow, I was taken by a surprise with the kind of offerings they have inside this Lounge. Nothing like getting a charging point to charge your device, bean bags to stretch yourself, a nice an hygienic shower area to get refreshed and food to eat when you are hungry; and all this for free if you are a Premium Flex traveler. This place saved my day in my last travel from India to Manila when I had 9 hours of lay-over, great going team. "
19 June 2023Anynomous
" Great ambience and amenities. Nice view of the tarmac and landing strip. Nasi lemak was served buffet style, which was decent enough to pass the Malaysian tastebud test. Beer requires additional RM15 top up though. Long walk and not for majority of fliers @ KLIA2, not AirAsia's fault though since the design was MAHB's doing. "
05 June 2023Anynomous
" Great place to relax before a flight. Small snacks, coffee and tea. Beer for purchase, no wine or liquor "
19 April 2023Anynomous
" Great service, a lot of electrical plug. Place is so comfy with nice tarmac view. And they have nap area with so many bean bag around. A nice place to kill the time during transit. But have to be aware of our own boarding schedule since they didn't give any information for upcoming flights boarding calls. "
08 April 2023Anynomous
" my boarding gate at L but this lounge located near to gate P. very long walking distance from L to P then from P to L.
28 March 2023from AirAsia view point, It is a very good strategy to reduce visitor to lounge in order to cost reduction. bec a lot of passenger might give up after knowing the actual walking distance. where it take abt 15 mins per way. total 30 mins exercise time consume.
from premium flex passenger view point, it is not very good. only good point is let me have more walking exercise. "
Anynomous
" Descent walk in lounge for roughly $20. Basic food, drinks, power outlets and wifi. There is a little snooze loft on the 2nd floor which was always full. "
13 January 2023Anynomous
" Awesome little lounge that has everything you need to chillout and relax before your flight. Wasn't very busy when I arrived so finding a seat was very easy. Food and drink selection is very minimal but sufficient. WiFi was great and fast. Only 2 unisex toilets available which is also part of the showers. Upstairs is the chillout room with a few bean bags to sleep on.
13 November 2023Note : International departure gates are about 5-10min walk from the lounge so make sure you leave early. You'll have to go through another security check as well which might add another 5-10mins to your trip to your gate. "