" 1. During check in, receptionist informed that kids below 8 years old are free for breakfast and breakfast on Sunday 29 April were until 12 noon. None of this info were correct. My 7 years old kid was charged for breakfast and it was opened until 10am only on Sunday 29 April.
2. Hotel Renovation was still on going until 9 pm.
3. We were upgraded to club room in level 9 (pls take note that level 8 are closed for renovation so you can imagine the noise in level 9) but were served badly at executive lounge. The staff informed us that our room was upgraded freely and not entitled to enter executive lounge. This was done in front of our guest! Furthermore, the executive lounge is below 4* hotel standard. The food and service are very disappointed. "
03 May 2018
Anynomous
" For resting : worst.. keep getting disturbed by noise of drilling & hammering from the time of check in until 22.00. Noises stop when we called & addressed our complain to front desk. Infact...noises continued on next day... where is the resting time??
Countinuesly knocking door at 08.00 asking for laundry, eventhough we didn't put any sign of laundry to be collected, the worst part is the guys was trying to unlock the door since we didn't respond him..!!! Where is the privacy???
Breakfast : good enough with choices of local food.
Bottom line : not recommended hotel for resting "
30 April 2018
Anynomous
" On 2007, this hotel name is Horison Hotel. My First Daugter wedding party was in thi Hotel Ballroom... On March 31,2018 I come to this hotel for "Reuni Akbar IKA Unsri. the condition of the Ballrom still good and I think eventhough Horison hotel is become Arista Hotel... I still love this hotel because of my memory... Now I have a 9 ys grandson who live in jakarta.. "
06 April 2018
Anynomous
" Convenient hotel. The room are clean and cool. The food in The second floor are all delicious especially the lontong buntut two thumbs up. "
31 March 2018
Anynomous
" Best hotel in palembang. Staffs are great, food delicious, service excellent. Definitely will be back. "
16 March 2018
Anynomous
" A luxury 5 stars hotel with a friendly ambience. The foods are good, so many local culinary menus. The service was great and strategic location, near palembang mall. I will stay here if i travel to palembang again. "
04 March 2018
Anynomous
" The best hotel in town! Exquisite in everything. And maybe the most expensive hotel in town too.. "
02 March 2018
Anynomous
" Clean room, nice hotel, slow staff "
18 December 2017
Anynomous
" This is a new hotel at Palembang, yet it is a cozy place and have a great restaurant "
09 December 2017
Anynomous
" Best hotel in town for me. It has a couple of nice restaurants. Golden Abalone, Brava, 1001. "
25 October 2017
Anynomous
" Nice and luxury local hotel brand. The swimming pool is something. The view was absolutely beautiful "
16 October 2017
Anynomous
" The best hotel in Palembang. It offers excellent hotel services with an affordable price. Clean, spacy, and neat room. And... the greatest one is the foods and meals offered in the hotel restaurant, winner! "
14 October 2017
Anynomous
" I spent more for the room compared to other Palembang hotels such as Novotel or Excelton, expecting good service and great room. What i ve got is dark, pitiful hard bed with no hairdryer in the bathroom. Very stingy with towels, bad bathroom design ( easily flooded and i almost tripped multiple times because it was so floody), and long room service ( i need to call up to three times to receive my "flood contigency towel"). Very not recommended, you are better off in other hotel such as excelton or 101. "
30 September 2017
Anynomous
" Quite good rooms, nice ambient & top rated gym.. Recommended as hotel choice at Palembang. "
29 September 2017
Anynomous
" Marvelous hotel I have ever been in Palembang.
Clean, friendly, homy, good breakfast menu. Good choices for low carb breakfast as well. They managed to make my order half boiled egg for breakfast.
Yes you need to stay here ever. "
07 August 2017
Anynomous
" Nice hotel...good hopitality and service. Food is nice. Location in the center of the city "
05 August 2017
Anynomous
" Breakfast is good variation of menu. Delicious also. Rooms are clean, wide. Very recommended "
21 July 2017
Anynomous
" Best hotel in Palembang for me personally. Nice room, good staff, good food. The lobby is amazing, and the restaurant too. "
01 July 2017
Anynomous
" Very lovely hotel with pretty much everything a hotel should have. Just a sneeze away from a mall gives this hotel an advantage to bait customers. View is a little bit obstructed thanks to the construction in front of the hotel, but nonetheless have a great view of Palembang. Smell water before use or drinking. "
27 June 2017
Anynomous
" old hotel, well quite good. but they dont have side bed electric socket for charge the phone. small bathroom with bathtub on it "
19 June 2017
Anynomous
" Nice five star hotel.
Food is great. They have indonesian, chinese and western restaurants.
The room is clean and cozy.
Swimming pool is good.
Gym is not big but still OK.
Indoor parking is very small, but they have a parking lot. "
18 May 2017
Anynomous
" good hotell complete facilities in central closed to mall airport "
04 May 2017
Anynomous
" Nice hotel nice service "
16 March 2017
Anynomous
" Nice comfy hotel and delicius food. Good staff very friendly "
02 March 2017
Anynomous
" Nice place to stay and friendly staff "
06 February 2017
Anynomous
" Great hotel and restaurant. The food that they offer is delicious. "
31 December 2016
Anynomous
" Cozzy, near the most modern shopping center in Palembang (Palembang Icon) "
22 November 2016
Anynomous
" For hospitality and building interior is great. The only problem is the smell of sewage in front of the hotel "
18 November 2016
Anynomous
" The Arista Hotel Palembang offers ideal access to the very best parts of Palembang city "
04 October 2016
Anynomous
" Nice comfy hotel, difficult to park in case of events (wedding, etc) "
25 September 2016
Anynomous
" Hotelnya Bagus. Pelayanannya juga ramah, Resto2nya juga enak2. Ada Resto Italia, Chinese, dan International. Kamarnya juga bagus dan bersih. Kalo mau kamar non-smoking musti pesen. Breakfastnya mantap. Hotelnya sebrangnya Palembang Icon. "
17 September 2016
Anynomous
" Great atmosphere, great service, the best hotel IMO "
08 September 2016
Anynomous
" The Arista Hotel Palembang offers ideal access to the very best parts of Palembang city "
27 February 2016
Anynomous
" Desain interior mantap. Pelayanan bagus. Makanan standar hotel tidak ada yg sangat istimewa. Beberapa kamar dipojokan lantai 7 berisik karena getaran instalasi diatasnya, cukup mengganggu. "
26 January 2016
Anynomous
" Very nice hotel. Clean and good food. "
02 January 2016
Anynomous
" Very comfortable hotel and best taste for culliner "
09 December 2015
Anynomous
" Puas banget nginep sini, kamar bagus rapi dan tenang, suasana enak, breakfast oke, harga masuk akal, pelayanan ramah "
Anynomous
" 1. During check in, receptionist informed that kids below 8 years old are free for breakfast and breakfast on Sunday 29 April were until 12 noon. None of this info were correct. My 7 years old kid was charged for breakfast and it was opened until 10am only on Sunday 29 April.
03 May 20182. Hotel Renovation was still on going until 9 pm.
3. We were upgraded to club room in level 9 (pls take note that level 8 are closed for renovation so you can imagine the noise in level 9) but were served badly at executive lounge. The staff informed us that our room was upgraded freely and not entitled to enter executive lounge. This was done in front of our guest! Furthermore, the executive lounge is below 4* hotel standard. The food and service are very disappointed. "
Anynomous
" For resting : worst.. keep getting disturbed by noise of drilling & hammering from the time of check in until 22.00. Noises stop when we called & addressed our complain to front desk. Infact...noises continued on next day... where is the resting time??
30 April 2018Countinuesly knocking door at 08.00 asking for laundry, eventhough we didn't put any sign of laundry to be collected, the worst part is the guys was trying to unlock the door since we didn't respond him..!!! Where is the privacy???
Breakfast : good enough with choices of local food.
Bottom line : not recommended hotel for resting "
Anynomous
" On 2007, this hotel name is Horison Hotel. My First Daugter wedding party was in thi Hotel Ballroom... On March 31,2018 I come to this hotel for "Reuni Akbar IKA Unsri. the condition of the Ballrom still good and I think eventhough Horison hotel is become Arista Hotel... I still love this hotel because of my memory... Now I have a 9 ys grandson who live in jakarta.. "
06 April 2018Anynomous
" Convenient hotel. The room are clean and cool. The food in The second floor are all delicious especially the lontong buntut two thumbs up. "
31 March 2018Anynomous
" Best hotel in palembang. Staffs are great, food delicious, service excellent. Definitely will be back. "
16 March 2018Anynomous
" A luxury 5 stars hotel with a friendly ambience. The foods are good, so many local culinary menus. The service was great and strategic location, near palembang mall. I will stay here if i travel to palembang again. "
04 March 2018Anynomous
" The best hotel in town! Exquisite in everything. And maybe the most expensive hotel in town too.. "
02 March 2018Anynomous
" Clean room, nice hotel, slow staff "
18 December 2017Anynomous
" This is a new hotel at Palembang, yet it is a cozy place and have a great restaurant "
09 December 2017Anynomous
" Best hotel in town for me. It has a couple of nice restaurants. Golden Abalone, Brava, 1001. "
25 October 2017Anynomous
" Nice and luxury local hotel brand. The swimming pool is something. The view was absolutely beautiful "
16 October 2017Anynomous
" The best hotel in Palembang. It offers excellent hotel services with an affordable price. Clean, spacy, and neat room. And... the greatest one is the foods and meals offered in the hotel restaurant, winner! "
14 October 2017Anynomous
" I spent more for the room compared to other Palembang hotels such as Novotel or Excelton, expecting good service and great room. What i ve got is dark, pitiful hard bed with no hairdryer in the bathroom. Very stingy with towels, bad bathroom design ( easily flooded and i almost tripped multiple times because it was so floody), and long room service ( i need to call up to three times to receive my "flood contigency towel"). Very not recommended, you are better off in other hotel such as excelton or 101. "
30 September 2017Anynomous
" Quite good rooms, nice ambient & top rated gym.. Recommended as hotel choice at Palembang. "
29 September 2017Anynomous
" Marvelous hotel I have ever been in Palembang.
07 August 2017Clean, friendly, homy, good breakfast menu. Good choices for low carb breakfast as well. They managed to make my order half boiled egg for breakfast.
Yes you need to stay here ever. "
Anynomous
" Nice hotel...good hopitality and service. Food is nice. Location in the center of the city "
05 August 2017Anynomous
" Breakfast is good variation of menu. Delicious also. Rooms are clean, wide. Very recommended "
21 July 2017Anynomous
" Best hotel in Palembang for me personally. Nice room, good staff, good food. The lobby is amazing, and the restaurant too. "
01 July 2017Anynomous
" Very lovely hotel with pretty much everything a hotel should have. Just a sneeze away from a mall gives this hotel an advantage to bait customers. View is a little bit obstructed thanks to the construction in front of the hotel, but nonetheless have a great view of Palembang. Smell water before use or drinking. "
27 June 2017Anynomous
" old hotel, well quite good. but they dont have side bed electric socket for charge the phone. small bathroom with bathtub on it "
19 June 2017Anynomous
" Nice five star hotel.
18 May 2017Food is great. They have indonesian, chinese and western restaurants.
The room is clean and cozy.
Swimming pool is good.
Gym is not big but still OK.
Indoor parking is very small, but they have a parking lot. "
Anynomous
" good hotell complete facilities in central closed to mall airport "
04 May 2017Anynomous
" Nice hotel nice service "
16 March 2017Anynomous
" Nice comfy hotel and delicius food. Good staff very friendly "
02 March 2017Anynomous
" Nice place to stay and friendly staff "
06 February 2017Anynomous
" Great hotel and restaurant. The food that they offer is delicious. "
31 December 2016Anynomous
" Cozzy, near the most modern shopping center in Palembang (Palembang Icon) "
22 November 2016Anynomous
" For hospitality and building interior is great. The only problem is the smell of sewage in front of the hotel "
18 November 2016Anynomous
" The Arista Hotel Palembang offers ideal access to the very best parts of Palembang city "
04 October 2016Anynomous
" Nice comfy hotel, difficult to park in case of events (wedding, etc) "
25 September 2016Anynomous
" Hotelnya Bagus. Pelayanannya juga ramah, Resto2nya juga enak2. Ada Resto Italia, Chinese, dan International. Kamarnya juga bagus dan bersih. Kalo mau kamar non-smoking musti pesen. Breakfastnya mantap. Hotelnya sebrangnya Palembang Icon. "
17 September 2016Anynomous
" Great atmosphere, great service, the best hotel IMO "
08 September 2016Anynomous
" The Arista Hotel Palembang offers ideal access to the very best parts of Palembang city "
27 February 2016Anynomous
" Desain interior mantap. Pelayanan bagus. Makanan standar hotel tidak ada yg sangat istimewa. Beberapa kamar dipojokan lantai 7 berisik karena getaran instalasi diatasnya, cukup mengganggu. "
26 January 2016Anynomous
" Very nice hotel. Clean and good food. "
02 January 2016Anynomous
" Very comfortable hotel and best taste for culliner "
09 December 2015Anynomous
" Puas banget nginep sini, kamar bagus rapi dan tenang, suasana enak, breakfast oke, harga masuk akal, pelayanan ramah "
16 November 2015