" Not a big chain hotel, but that's one of the many things that makes it so nice... The staff here are so accommodating and friendly... I will definitely be booking with them again next time I go to Cancun. "
23 April 2018
Anynomous
" Old, outdated, NOT recommended , RCI shouldn't have in listing for exchange as pictures are dated, and are not as is. Major investment is needed to keep up with modern resorts in Cancun. "
10 February 2018
Anynomous
" Beautiful location - HORRIBLE MAFIA STAFF: A girl we met came over to chill with me and my friend...guess what happened? We got charged for an extra person upon checkout "bringing a hooker to the hotel." The manager and his buddies then ganged up on us and almost mafia-style tried to extort us for money to the point where we wanted to call the cops ...but having little faith in the policia tourista's ability or enforcement powers, we simply fought back the insult, the aggression and the accusations and promised to never stay at this mafia-run hotel. Don't get me wrong the place is nice and some nice families were staying here too but God forbid you don't pay up some made-up charge upon checkout and all hell brakes lose with you having little to not power or proof to vindicate yourself. The manager threatened our lives, mocked my disabled friend and had his fists up close to our faces during the whole checkout process. This is nothing but the truth, please stay at any other big reputable chain that are aplenty in cancun if you care to have a peaceful, relaxing and otherwise fulfilling vacation. Safe travels! "
08 January 2018
Anynomous
" If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around...
Greatest place in Cancun! They don't care what you do as long as you have fun! Owner is fantastic, we were in a bind and he upgraded us to a suite! Such friendly people, if you have an issue they will bend over backwards to help you! Ancient artwork! Beautiful! Rather go here where everyone is treated equal as going to say the ritz where they look down on you n judge you cause they are use to dealing with rich snobs! "
20 November 2017
Anynomous
" Worst customer experience I had in the past years. I left a very important item (identification card) at the Hotel and I had to call 10 times (no exaggeration) over a period of 3 weeks in order to try to get it back. They always gave me different information and even lied to me and told me it was sent. I was waiting and waiting and nothing happened. In the end I found out, they never posted it. I would never go there again. It's the small things which matter. "
24 July 2017
Anynomous
" Greatest place in Cancun! They don't care what you do as long as you have fun! Owner is fantastic, we were in a bind and he upgraded us to a suite! Such friendly people, if you have an issue they will bend over backwards to help you! Ancient artwork! Beautiful! Rather go here where everyone is treated equal as going to say the ritz where they look down on you n judge you cause they are use to dealing with rich snobs! "
10 July 2017
Anynomous
" Nice boutique hotel, very comfortable and quiet. The staff is very friendly and attentive. Large room with excellent balcony overlooking the pool and the ocean with a hot tub. Cool artwork all around. Very secure, I was always asked my room number and name anytime I entered the property. "
14 May 2017
Anynomous
" I keep seeing reviews about Casa Turquesa and I just want to say though it is an older hotel the fabulous service friendly personal far out weigh the aged rooms. We have been to many up scale hotels and resorts that looked better but did not meet the service and friendliness of Casa Turquesa. You can only put so much stock in looks. The feeling they give you of being cared about and important far outweighs any chip in the marble or broken stool. People put so much stalk in elegance and miss the simple things that make a vacation so memorable. Beach FRONT settng. Spectacular view and sunrise. Absolutely the best welcome and service. Cleanliness, willingness to be at YOUR beck and call are priceless. Shame on anyone that downgrades this hotel because of its being aged and not perfect. "
07 April 2017
Anynomous
" This place is a SCAM! They told me it was better to pay in cash then to use the hotel tonight app. When I got there, he went down to his computer and put sold out online and gave me a higher price . After I left , he went back and turn the Hotel tonight back online again! Very rude manager. "
01 March 2017
Anynomous
" Casa Turquesa - Were do I even start phenomenal!!! I felt like royalty during my stay. The staff service is like non other. By the second night the staff will recognized us by our names. The hotel view is priceless. Every were I turned I saw the beautiful ocean Cancun has to offer and the lagoon on the other side. The hotel is a little out dated however you can see the historical of the hotel. The hotel isnt crowded at all, my 3 year was in heaven just in the fact that I wasnt hovering over her every step she took. Pool service was the greatest, we will start our day at the beach for a couple of hours without us telling the pool bartender he will automatically bring our drinks at the beach. Loved that this hotel is so intimate that you feel right at home. "
17 February 2017
Anynomous
" I actually didn't stay here but I was staying at Grand Oasis hotel and was very disappointed on my hotels service and the food quality was terrible but luckily my mom was staying at Casa Turquesa and she had invited us over for the day and they actually let us come into their hotel at no charge. This was surprising to me since our hotel didn't allow that. Let me just tell you that this hotel definitely treated us like royalty. They don't care much about your money they just want you to be happy. They let us get unlimited drinks, and food at no cost what so ever. They even told my mother that we can stay the night if we wanted to. Even when we got kicked out of our own hotel they invited us to stay their meanwhile we waited to go to the airport. They management is phenomenal and the service is fantastic, anything you need they have it at your feet. Will be definitely be staying here with them. "
12 February 2017
Anynomous
" Hotel is a bit dated, but was once a very grand hotel. The room was large and decorated nicely. The bed was comfortable. The bathroom was very large with a separate tub, shower and sink area. There was a whirlpool tub on the ocean facing balcony! Physically, the hotel is pretty, but average. Maybe even a bit old, but very clean. What rates 5 stars is the incredible customer service, friendliness of the staff, cleanliness, and wonderful atmosphere. I can not wait to stay there again. "
Anynomous
" Not a big chain hotel, but that's one of the many things that makes it so nice... The staff here are so accommodating and friendly... I will definitely be booking with them again next time I go to Cancun. "
23 April 2018Anynomous
" Old, outdated, NOT recommended , RCI shouldn't have in listing for exchange as pictures are dated, and are not as is. Major investment is needed to keep up with modern resorts in Cancun. "
10 February 2018Anynomous
" Beautiful location - HORRIBLE MAFIA STAFF: A girl we met came over to chill with me and my friend...guess what happened? We got charged for an extra person upon checkout "bringing a hooker to the hotel." The manager and his buddies then ganged up on us and almost mafia-style tried to extort us for money to the point where we wanted to call the cops ...but having little faith in the policia tourista's ability or enforcement powers, we simply fought back the insult, the aggression and the accusations and promised to never stay at this mafia-run hotel. Don't get me wrong the place is nice and some nice families were staying here too but God forbid you don't pay up some made-up charge upon checkout and all hell brakes lose with you having little to not power or proof to vindicate yourself. The manager threatened our lives, mocked my disabled friend and had his fists up close to our faces during the whole checkout process. This is nothing but the truth, please stay at any other big reputable chain that are aplenty in cancun if you care to have a peaceful, relaxing and otherwise fulfilling vacation. Safe travels! "
08 January 2018Anynomous
" If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around...
20 November 2017Greatest place in Cancun! They don't care what you do as long as you have fun! Owner is fantastic, we were in a bind and he upgraded us to a suite! Such friendly people, if you have an issue they will bend over backwards to help you! Ancient artwork! Beautiful! Rather go here where everyone is treated equal as going to say the ritz where they look down on you n judge you cause they are use to dealing with rich snobs! "
Anynomous
" Worst customer experience I had in the past years. I left a very important item (identification card) at the Hotel and I had to call 10 times (no exaggeration) over a period of 3 weeks in order to try to get it back. They always gave me different information and even lied to me and told me it was sent. I was waiting and waiting and nothing happened. In the end I found out, they never posted it. I would never go there again. It's the small things which matter. "
24 July 2017Anynomous
" Greatest place in Cancun! They don't care what you do as long as you have fun! Owner is fantastic, we were in a bind and he upgraded us to a suite! Such friendly people, if you have an issue they will bend over backwards to help you! Ancient artwork! Beautiful! Rather go here where everyone is treated equal as going to say the ritz where they look down on you n judge you cause they are use to dealing with rich snobs! "
10 July 2017Anynomous
" Nice boutique hotel, very comfortable and quiet. The staff is very friendly and attentive. Large room with excellent balcony overlooking the pool and the ocean with a hot tub. Cool artwork all around. Very secure, I was always asked my room number and name anytime I entered the property. "
14 May 2017Anynomous
" I keep seeing reviews about Casa Turquesa and I just want to say though it is an older hotel the fabulous service friendly personal far out weigh the aged rooms. We have been to many up scale hotels and resorts that looked better but did not meet the service and friendliness of Casa Turquesa. You can only put so much stock in looks. The feeling they give you of being cared about and important far outweighs any chip in the marble or broken stool. People put so much stalk in elegance and miss the simple things that make a vacation so memorable. Beach FRONT settng. Spectacular view and sunrise. Absolutely the best welcome and service. Cleanliness, willingness to be at YOUR beck and call are priceless. Shame on anyone that downgrades this hotel because of its being aged and not perfect. "
07 April 2017Anynomous
" This place is a SCAM! They told me it was better to pay in cash then to use the hotel tonight app. When I got there, he went down to his computer and put sold out online and gave me a higher price . After I left , he went back and turn the Hotel tonight back online again! Very rude manager. "
01 March 2017Anynomous
" Casa Turquesa - Were do I even start phenomenal!!! I felt like royalty during my stay. The staff service is like non other. By the second night the staff will recognized us by our names. The hotel view is priceless. Every were I turned I saw the beautiful ocean Cancun has to offer and the lagoon on the other side. The hotel is a little out dated however you can see the historical of the hotel. The hotel isnt crowded at all, my 3 year was in heaven just in the fact that I wasnt hovering over her every step she took. Pool service was the greatest, we will start our day at the beach for a couple of hours without us telling the pool bartender he will automatically bring our drinks at the beach. Loved that this hotel is so intimate that you feel right at home. "
17 February 2017Anynomous
" I actually didn't stay here but I was staying at Grand Oasis hotel and was very disappointed on my hotels service and the food quality was terrible but luckily my mom was staying at Casa Turquesa and she had invited us over for the day and they actually let us come into their hotel at no charge. This was surprising to me since our hotel didn't allow that. Let me just tell you that this hotel definitely treated us like royalty. They don't care much about your money they just want you to be happy. They let us get unlimited drinks, and food at no cost what so ever. They even told my mother that we can stay the night if we wanted to. Even when we got kicked out of our own hotel they invited us to stay their meanwhile we waited to go to the airport. They management is phenomenal and the service is fantastic, anything you need they have it at your feet. Will be definitely be staying here with them. "
12 February 2017Anynomous
" Hotel is a bit dated, but was once a very grand hotel. The room was large and decorated nicely. The bed was comfortable. The bathroom was very large with a separate tub, shower and sink area. There was a whirlpool tub on the ocean facing balcony! Physically, the hotel is pretty, but average. Maybe even a bit old, but very clean. What rates 5 stars is the incredible customer service, friendliness of the staff, cleanliness, and wonderful atmosphere. I can not wait to stay there again. "
10 July 2016