" Very disappointed after ordering item to be posted to UK as a birthday gift . No notification of dispatch. Item did not arrive on time (not even posted the same day as ordered) and now recipient needs to pay custom charges. I regularly post to UK and never had this problem before. Jill Main's attitude basically: it's your problem. Spent over $100. Really bad customer service as they appear not to know or care about overseas customs regulations though their website is clearly aimed at a foreign market with GST exclusive prices displayed. "
Anynomous
" Very disappointed after ordering item to be posted to UK as a birthday gift . No notification of dispatch. Item did not arrive on time (not even posted the same day as ordered) and now recipient needs to pay custom charges. I regularly post to UK and never had this problem before. Jill Main's attitude basically: it's your problem. Spent over $100. Really bad customer service as they appear not to know or care about overseas customs regulations though their website is clearly aimed at a foreign market with GST exclusive prices displayed. "
11 October 2023