" Professional staff excellent service. Highly recommended. "
14 December 2023
Anynomous
" Super, super place, full of character and wonderful people. Have top floor apartment which has spiral staircase up to bedroom on mezzanine. Gorgeous fireplace in lounge area, large private outside terrace. Just superb, highly recommend. "
26 September 2023
Anynomous
" Lugar precioso y perfecto para descansar...Muy buena atención también. "
26 December 2023
Anynomous
" I am writing this review with great disappointment. If you are considering booking a room here you need to be informed. Staying at this hotel will put you at risk for false charges to your credit card.
We had to be up at 4:00 a.m. for a long day tour so it was straight to bed to prepare for our 5:00 a.m. pick up.
We woke, took showers and left for our tour early the next morning. We returned to the hotel at approximately 10:00 p.m. that evening and were greeted by a different desk clerk. She appeared to be upset and was trying to communicate to us that something was wrong with our door. We thought she meant the wood door to our room. She was saying that the hotel owner was very upset also. There was a bit of a language gap lending to our confusion. We were completely bewildered and concerned that our room door had been damaged by someone trying to break in or something. After we got over the language barrier we realized she was blaming us for shattering one of the sliding glass shower doors. We were stunned. Both I and my travel partner assured her that the door was fine when we left that morning and informed her that if we had shattered a 3/8” thick tempered glass door we certainly would have reported it (not left it for the cleaning staff to discover and cleanup) and would have gladly paid for it. The clerk told us that the cleaning staff found it that way and immediately called her to report it. This is a complete fabrication by the cleaning staff. We noted no issues with the shower doors that morning and they were in perfect working condition. Once we took a look at the existing conditions of the shower door, track and frame we noted that the lower rubber bumper and guide for the right side of the frame was missing. The absence of this bumper allows the glass lower corner of the glass slider to hit (almost wedge into) the metal frame. Please note that both I and my travel partner each have more than 20 years of experience in commercial construction. It became obvious what had occurred. We noted this condition to the desk clerk who just shrugged her shoulders and kept telling us the owner was mad. I contested again and immediately called Expedia and American Express to report the incident.
We were due to check out the next morning. Upon check out I gladly paid two charges – one for my hotel room and the other for two beverages from the refrigerator. The hotel ran a third fraudulent charge to my credit card for an arbitrary amount and without my consent. I did not sign this charge. After more contesting and still no appearance from the hotel owner we had to leave to make our flight.
In the end my credit card was charged a considerable amount (equal to our two night stay) without my consent. The hotel never provided a quote or backup for the arbitrary cost of the glass panel. The cleaning staff probably broke the door on accident as there was no rubber bumper on the lower section of the metal frame and could in no way pay for such an item on their wages. We and our credit card company were taken advantage of by this hotel. The desk clerk told me to take it up with my credit card company – sure let them pay for it rather that the business. The proprietors do not believe in the customer service. They should have insurance for issues like this one and be able to cover accidental damages whether by staff or guests. The owner was never available to us to discuss the situation and put the poor desk clerk in a position to handle the issue. I got the impression that the clerk would be fired if she did not charge us for the glass door as she kept saying she “had to.” This was a very disappointing introduction to Peru. Consider yourself warned. "
Anynomous
" Professional staff excellent service. Highly recommended. "
14 December 2023Anynomous
" Super, super place, full of character and wonderful people. Have top floor apartment which has spiral staircase up to bedroom on mezzanine. Gorgeous fireplace in lounge area, large private outside terrace. Just superb, highly recommend. "
26 September 2023Anynomous
" Lugar precioso y perfecto para descansar...Muy buena atención también. "
26 December 2023Anynomous
" I am writing this review with great disappointment. If you are considering booking a room here you need to be informed. Staying at this hotel will put you at risk for false charges to your credit card.
07 November 2023We had to be up at 4:00 a.m. for a long day tour so it was straight to bed to prepare for our 5:00 a.m. pick up.
We woke, took showers and left for our tour early the next morning. We returned to the hotel at approximately 10:00 p.m. that evening and were greeted by a different desk clerk. She appeared to be upset and was trying to communicate to us that something was wrong with our door. We thought she meant the wood door to our room. She was saying that the hotel owner was very upset also. There was a bit of a language gap lending to our confusion. We were completely bewildered and concerned that our room door had been damaged by someone trying to break in or something. After we got over the language barrier we realized she was blaming us for shattering one of the sliding glass shower doors. We were stunned. Both I and my travel partner assured her that the door was fine when we left that morning and informed her that if we had shattered a 3/8” thick tempered glass door we certainly would have reported it (not left it for the cleaning staff to discover and cleanup) and would have gladly paid for it. The clerk told us that the cleaning staff found it that way and immediately called her to report it. This is a complete fabrication by the cleaning staff. We noted no issues with the shower doors that morning and they were in perfect working condition. Once we took a look at the existing conditions of the shower door, track and frame we noted that the lower rubber bumper and guide for the right side of the frame was missing. The absence of this bumper allows the glass lower corner of the glass slider to hit (almost wedge into) the metal frame. Please note that both I and my travel partner each have more than 20 years of experience in commercial construction. It became obvious what had occurred. We noted this condition to the desk clerk who just shrugged her shoulders and kept telling us the owner was mad. I contested again and immediately called Expedia and American Express to report the incident.
We were due to check out the next morning. Upon check out I gladly paid two charges – one for my hotel room and the other for two beverages from the refrigerator. The hotel ran a third fraudulent charge to my credit card for an arbitrary amount and without my consent. I did not sign this charge. After more contesting and still no appearance from the hotel owner we had to leave to make our flight.
In the end my credit card was charged a considerable amount (equal to our two night stay) without my consent. The hotel never provided a quote or backup for the arbitrary cost of the glass panel. The cleaning staff probably broke the door on accident as there was no rubber bumper on the lower section of the metal frame and could in no way pay for such an item on their wages. We and our credit card company were taken advantage of by this hotel. The desk clerk told me to take it up with my credit card company – sure let them pay for it rather that the business. The proprietors do not believe in the customer service. They should have insurance for issues like this one and be able to cover accidental damages whether by staff or guests. The owner was never available to us to discuss the situation and put the poor desk clerk in a position to handle the issue. I got the impression that the clerk would be fired if she did not charge us for the glass door as she kept saying she “had to.” This was a very disappointing introduction to Peru. Consider yourself warned. "