" Looking at the exterior of the building design I am already impressed...the guest room design was neat and contemporary and I love it...although I would wish the windows can be larger and the wall power outlet would have been more accessible (the room that I was in had the power outlets blocked by bed frame...had to moved the heavy bed myself)...but I was very satisfied with the hotel staff upon checking in and wait staff at breakfast... everyone was super friendly and chatty...made me feel at home...I have to say their service was top notch...location was also very convenient with shops and restaurants all around...would certainly be back...Highly Recommended. "
18 July 2023
Anynomous
" We at First Rate have always preferred the Duxton Reserve Singapore, Autograph Collection.
The staff is very cordial- addressed all our requirements of rooms, date flexibility.
We also hosted an informal networking session at the Bar where we received impeccable service, food and drinks.
It's the perfect Business Hotel, and we'll always come back! "
06 June 2023
Anynomous
" My wife and I decided on a Saturday night whim to book two nights at this property. Not cheap, we booked the Pearl Suite at $900 per night.
Checked in Saturday evening.
On Sunday morning less then 12 hours after check in we were advised our daughter was ill and we needed to return home immediately.
We went down to reception and explained our plight. Front of house reception insisted they could not refund our second night stay because we hadn’t cancelled within 48 hours.
This despite the fact we had only checked in 12 hours prior which means their terms for cancellation simply were not valid.
Nonetheless I asked for a point of escalation and was told front of house was the most senior person on staff so there was no one we could talk to.
We accepted the offer of an e-mail address for whom we could escalate our issue.
The escalating manager refused our circumstances and insisted there would be no refund.
What did we get then for $1,800 - one nights sleep and breakfast the next morning.
This is disgraceful, and totally forgives the fact we are loyal members of the Marriott Bonvoy program.
As an aside to this the sofa in our room, room 12, had stains in three different locations and the breakfast was of poor quality and expensive compared to most locations in Singapore.
Our recommendation is don’t stay here. They are disingenuous in applying the terms of your stay and the quality of the hotel does not permit them to charge the premium rates they do.
We’d recommend; Marina Bay Sands, Fullerton Group, Capella and many other hotels at this price point over this poor attempt at a boutique hotel.
The management team who will no doubt attempt a poor defense of this should be ashamed of themselves - you have zero respect for our family values and that is about the worst thing I could say to you. Clean your hotel and clean up your act! "
Anynomous
" Looking at the exterior of the building design I am already impressed...the guest room design was neat and contemporary and I love it...although I would wish the windows can be larger and the wall power outlet would have been more accessible (the room that I was in had the power outlets blocked by bed frame...had to moved the heavy bed myself)...but I was very satisfied with the hotel staff upon checking in and wait staff at breakfast... everyone was super friendly and chatty...made me feel at home...I have to say their service was top notch...location was also very convenient with shops and restaurants all around...would certainly be back...Highly Recommended. "
18 July 2023Anynomous
" We at First Rate have always preferred the Duxton Reserve Singapore, Autograph Collection.
06 June 2023The staff is very cordial- addressed all our requirements of rooms, date flexibility.
We also hosted an informal networking session at the Bar where we received impeccable service, food and drinks.
It's the perfect Business Hotel, and we'll always come back! "
Anynomous
" My wife and I decided on a Saturday night whim to book two nights at this property. Not cheap, we booked the Pearl Suite at $900 per night.
15 March 2023Checked in Saturday evening.
On Sunday morning less then 12 hours after check in we were advised our daughter was ill and we needed to return home immediately.
We went down to reception and explained our plight. Front of house reception insisted they could not refund our second night stay because we hadn’t cancelled within 48 hours.
This despite the fact we had only checked in 12 hours prior which means their terms for cancellation simply were not valid.
Nonetheless I asked for a point of escalation and was told front of house was the most senior person on staff so there was no one we could talk to.
We accepted the offer of an e-mail address for whom we could escalate our issue.
The escalating manager refused our circumstances and insisted there would be no refund.
What did we get then for $1,800 - one nights sleep and breakfast the next morning.
This is disgraceful, and totally forgives the fact we are loyal members of the Marriott Bonvoy program.
As an aside to this the sofa in our room, room 12, had stains in three different locations and the breakfast was of poor quality and expensive compared to most locations in Singapore.
Our recommendation is don’t stay here. They are disingenuous in applying the terms of your stay and the quality of the hotel does not permit them to charge the premium rates they do.
We’d recommend; Marina Bay Sands, Fullerton Group, Capella and many other hotels at this price point over this poor attempt at a boutique hotel.
The management team who will no doubt attempt a poor defense of this should be ashamed of themselves - you have zero respect for our family values and that is about the worst thing I could say to you. Clean your hotel and clean up your act! "