The wait is long not because of the long queue, but rather the inefficiency of the processes.
Clinic opened at 9am, I was 3rd in queue. Now, it’s 10.15am, And I’ve been waiting for at least 15 mins for medicine and my bill. "
05 March 2022
Anynomous
" Doctor is excellent and helped my son in his nasal Congestion. Forever thankful. "
21 November 2021
Anynomous
" I was recommended to see Dr Heng by my sister in law and indeed, Dr Heng is a very very good and professional doctor. I have a lot of confidence in her consultation. In short, she is a very confident, attentive and friendly doctor who cares a lot for children. She is always very patient attending to my son and I have upmost trust in her. My son’s condition improved a lot after taking her prescription. Yes, her fee is not cheap but its value for money.
Talking about her nurses, Mandy and Cindy, they really impressed me with their tip top service and professionalism. It’s hard to put all into words. Like Dr Heng, they know their work very well, at their finger tip and never failed to disappoint me. Unlike many clinical nurses I encountered, they are the best! And hence, I can’t believe some of the negative comments left in google review. I think perhaps, we just can’t please everyone…
I am quite a direct person and i mean my words. No exaggeration. Because I met a lot of nasty clinical nurses, and hence I really appreciate what Mandy and Cindy have done for patients. They are very hardworking, cheerful, friendly, helpful and knowledgeable. They are so dedicated to their work and will usually explain the prescription very patiently and clearly and even offered me to give them a call whenever I have any queries.
Ya, It’s really hard to put into words. All in all, thank you and congratulations to Dr Heng and Kids Clinic for having such valuable assets in Mandy and Cindy! "
16 June 2021
Anynomous
" Dr Heng's consultation fees are VERY exorbitant. Her follow up consultation fees are also very pricey. We paid her over $300.00 for a consultation and a follow up visit. Her advice was also contradictory on two occasions we saw her. On the first visit, she told us not to administer medication to my child until the second visit. However, on the first visit, she still dispensed it to us and made us buy it. On the follow up appt a week later, she apparently forgot that she told us not to administer the medication. She told us to keep the medication for future use. Bear in mind, this is a presciption medication and there is obviously no use for my child to use it again. "
08 June 2021
Anynomous
" Hi I’m trying to contact the clinic now but no staff is answering even though the closing hours is 8.30pm. Bought newborn to the clinic today and was advised to go to outside pharmacy to buy prescribed medicine. When asked how much dosage to administer, staff informed to ask pharmacy. Now pharmacy is asking ask to check with PD directly. "
07 April 2021
Anynomous
" The two staff at the front desk were the worst I have encountered so far in health care. My wife is a foreigner and their expressions told us they looked down on us. The boss inside did everything so fast that we had tge impression that the sick children were new cars being assembled in a Ford car factory. "
23 August 2020
Anynomous
" Always go to Toa Payoh Kids Clinic whenever my kids fell sick.. Dr Heng is so professional and experienced in handling them.. moreover, clinic nurses are so friendly and helpful.. we are so delighted to get to know them.. "
15 August 2020
Anynomous
" Very warm reception with the nurses! Dr Heng is very attentive and detailed in her observations and when dispensing advice and medication. I’m very very happy over the year with the care given to both my kids! "
22 July 2020
Anynomous
" Front desk clinic receptionist was fast and helpful, PD was attentive to details, highly recommended! "
Anynomous
" TLDR : Wait until vomit blood
05 March 2022Dr Heng’s good but the wait is painfully long.
The wait is long not because of the long queue, but rather the inefficiency of the processes.
Clinic opened at 9am, I was 3rd in queue. Now, it’s 10.15am, And I’ve been waiting for at least 15 mins for medicine and my bill. "
Anynomous
" Doctor is excellent and helped my son in his nasal Congestion. Forever thankful. "
21 November 2021Anynomous
" I was recommended to see Dr Heng by my sister in law and indeed, Dr Heng is a very very good and professional doctor. I have a lot of confidence in her consultation. In short, she is a very confident, attentive and friendly doctor who cares a lot for children. She is always very patient attending to my son and I have upmost trust in her. My son’s condition improved a lot after taking her prescription. Yes, her fee is not cheap but its value for money.
16 June 2021Talking about her nurses, Mandy and Cindy, they really impressed me with their tip top service and professionalism. It’s hard to put all into words. Like Dr Heng, they know their work very well, at their finger tip and never failed to disappoint me. Unlike many clinical nurses I encountered, they are the best! And hence, I can’t believe some of the negative comments left in google review. I think perhaps, we just can’t please everyone…
I am quite a direct person and i mean my words. No exaggeration. Because I met a lot of nasty clinical nurses, and hence I really appreciate what Mandy and Cindy have done for patients. They are very hardworking, cheerful, friendly, helpful and knowledgeable. They are so dedicated to their work and will usually explain the prescription very patiently and clearly and even offered me to give them a call whenever I have any queries.
Ya, It’s really hard to put into words. All in all, thank you and congratulations to Dr Heng and Kids Clinic for having such valuable assets in Mandy and Cindy! "
Anynomous
" Dr Heng's consultation fees are VERY exorbitant. Her follow up consultation fees are also very pricey. We paid her over $300.00 for a consultation and a follow up visit. Her advice was also contradictory on two occasions we saw her. On the first visit, she told us not to administer medication to my child until the second visit. However, on the first visit, she still dispensed it to us and made us buy it. On the follow up appt a week later, she apparently forgot that she told us not to administer the medication. She told us to keep the medication for future use. Bear in mind, this is a presciption medication and there is obviously no use for my child to use it again. "
08 June 2021Anynomous
" Hi I’m trying to contact the clinic now but no staff is answering even though the closing hours is 8.30pm. Bought newborn to the clinic today and was advised to go to outside pharmacy to buy prescribed medicine. When asked how much dosage to administer, staff informed to ask pharmacy. Now pharmacy is asking ask to check with PD directly. "
07 April 2021Anynomous
" The two staff at the front desk were the worst I have encountered so far in health care. My wife is a foreigner and their expressions told us they looked down on us. The boss inside did everything so fast that we had tge impression that the sick children were new cars being assembled in a Ford car factory. "
23 August 2020Anynomous
" Always go to Toa Payoh Kids Clinic whenever my kids fell sick.. Dr Heng is so professional and experienced in handling them.. moreover, clinic nurses are so friendly and helpful.. we are so delighted to get to know them.. "
15 August 2020Anynomous
" Very warm reception with the nurses! Dr Heng is very attentive and detailed in her observations and when dispensing advice and medication. I’m very very happy over the year with the care given to both my kids! "
22 July 2020Anynomous
" Front desk clinic receptionist was fast and helpful, PD was attentive to details, highly recommended! "
16 July 2020