" Horrible experience!! We travel over a dozen times a year and usually have great service at the places we stay in singapore. This place aside from the breakfast being terrible has the worst service i've ever seen. after being out all day we came back in the afternoon with our room not being cleaned or serviced. We made a request and gave them a chance to clean it however when we came back from dinner it still wasn't done. Management had excuses but what's worse is the next day after coming back from lunch, it still wasn't cleaned. I'm so disappointed, i'll never stay here again!!! "
14 April 2023
Anynomous
" Pro - Nice and clean hotel. Friendly staffs.
Cons - Room is filled with cooking smell in one of the morning. "
23 March 2023
Anynomous
" Good hospitality, except they are very too much strict about the checkin time which is not so good for a distant traveler. "
17 January 2023
Anynomous
" Comfort hotel and easy to get muslims' food because near to Arab Street, Zam Zam and Tasneem Restaurant (most famous Singapore Murtabak), and also Bugis Museum and not to forget Sultan Mosque. Walking distance to Bugis Street shopping area and Bugis MRT. Just about 15 minutes driving to USS and Sentosa Island. For parents with kids, highly advise to bring your stroller since most people (Singaporean or tourists) love to walk. Very efficient public transport services. Will stay in this hotel for next trip to Singapore. "
21 December 2023
Anynomous
" Only good for spending the night.
The hotel is decently maintained, but staff is not very friendly or co-operative with Indian tourists. Also, the circulation corridors are usually occupied with housekeeping stuff, so it creates a problem to walk.
Will not recommend this hotel for breakfast as despite prior information, they didn't take into consideration that our set of guests were vegetarian.
One advantage is the Free Smartphone facility (which the receptionist did NOT inform us about), where you can rent a smartphone for FREE, without any national or international calling charges, and free 3G internet. But I reckon this facility is available in all other Singaporean hotels. "
28 October 2023
Anynomous
" Gr8 budget hotel with supporting staff and good location "
19 October 2023
Anynomous
" The location that santa grand hotel located is close to a famous tourist attraction. The Malay heritage center. Santa grand hotel is in between bugis and lavender station,bus stop are 10m away which allowed yoi to go to many various locations. If your are looking for gift and things to buy there bugis are walking distance where you can shop at bugis street, bugis junction and bugis+. If you are looking for some local stuff mustafa center are walking distance way and also you may take a direct bus to Chinatown which is like few stop away to shop some gift for your family or relative. If you are looking for places like park to walk you may slow walk in the morning to kallang river which is just across the nicoll highway. Strolling through the park looking at the sun rises slowly and doing your morning exerise. You may take a bus or walk to mbs as it is not far from the hotel. "
12 September 2023
Anynomous
" Small 3 star hotel without any facilities besides the room itself. Not a worthy hotel to stay in terms of the rates. "
30 August 2023
Anynomous
" One disappointing factor is that if you pay for a cheaper room..you don't get to use their breakfast. Would be less disappointing if it was near any place that served breakfast. The rooms, however, were very clean and nice! They provided a travel cellphone which was the first time I had seen one, and was a godsend for us! "
04 July 2023
Anynomous
" Nice clean and comfortable to stay. Nice service humble people and so peasant to meet staff and worker.
Close to halal food restaurant, close to Sultan Masjid.
Recomend for everyone need to stay for short and long term. "
06 June 2023
Anynomous
" Poor WiFi. Excellent location. Medium breakfast. Good room. "
25 March 2023
Anynomous
" So comfort. Clean. This is budget hotel but everything you want is here. Lets try! "
Anynomous
" Horrible experience!! We travel over a dozen times a year and usually have great service at the places we stay in singapore. This place aside from the breakfast being terrible has the worst service i've ever seen. after being out all day we came back in the afternoon with our room not being cleaned or serviced. We made a request and gave them a chance to clean it however when we came back from dinner it still wasn't done. Management had excuses but what's worse is the next day after coming back from lunch, it still wasn't cleaned. I'm so disappointed, i'll never stay here again!!! "
14 April 2023Anynomous
" Pro - Nice and clean hotel. Friendly staffs.
23 March 2023Cons - Room is filled with cooking smell in one of the morning. "
Anynomous
" Good hospitality, except they are very too much strict about the checkin time which is not so good for a distant traveler. "
17 January 2023Anynomous
" Comfort hotel and easy to get muslims' food because near to Arab Street, Zam Zam and Tasneem Restaurant (most famous Singapore Murtabak), and also Bugis Museum and not to forget Sultan Mosque. Walking distance to Bugis Street shopping area and Bugis MRT. Just about 15 minutes driving to USS and Sentosa Island. For parents with kids, highly advise to bring your stroller since most people (Singaporean or tourists) love to walk. Very efficient public transport services. Will stay in this hotel for next trip to Singapore. "
21 December 2023Anynomous
" Only good for spending the night.
28 October 2023The hotel is decently maintained, but staff is not very friendly or co-operative with Indian tourists. Also, the circulation corridors are usually occupied with housekeeping stuff, so it creates a problem to walk.
Will not recommend this hotel for breakfast as despite prior information, they didn't take into consideration that our set of guests were vegetarian.
One advantage is the Free Smartphone facility (which the receptionist did NOT inform us about), where you can rent a smartphone for FREE, without any national or international calling charges, and free 3G internet. But I reckon this facility is available in all other Singaporean hotels. "
Anynomous
" Gr8 budget hotel with supporting staff and good location "
19 October 2023Anynomous
" The location that santa grand hotel located is close to a famous tourist attraction. The Malay heritage center. Santa grand hotel is in between bugis and lavender station,bus stop are 10m away which allowed yoi to go to many various locations. If your are looking for gift and things to buy there bugis are walking distance where you can shop at bugis street, bugis junction and bugis+. If you are looking for some local stuff mustafa center are walking distance way and also you may take a direct bus to Chinatown which is like few stop away to shop some gift for your family or relative. If you are looking for places like park to walk you may slow walk in the morning to kallang river which is just across the nicoll highway. Strolling through the park looking at the sun rises slowly and doing your morning exerise. You may take a bus or walk to mbs as it is not far from the hotel. "
12 September 2023Anynomous
" Small 3 star hotel without any facilities besides the room itself. Not a worthy hotel to stay in terms of the rates. "
30 August 2023Anynomous
" One disappointing factor is that if you pay for a cheaper room..you don't get to use their breakfast. Would be less disappointing if it was near any place that served breakfast. The rooms, however, were very clean and nice! They provided a travel cellphone which was the first time I had seen one, and was a godsend for us! "
04 July 2023Anynomous
" Nice clean and comfortable to stay. Nice service humble people and so peasant to meet staff and worker.
06 June 2023Close to halal food restaurant, close to Sultan Masjid.
Recomend for everyone need to stay for short and long term. "
Anynomous
" Poor WiFi. Excellent location. Medium breakfast. Good room. "
25 March 2023Anynomous
" So comfort. Clean. This is budget hotel but everything you want is here. Lets try! "
15 January 2023