" We went down as we could not boot up the laptop. Thomas was the only person there. He greeted us warmly (not that this is important, but it was a big plus point). We told him our issues and conjectured that it is a likely software issue. He proceeded to attempt to boot up. After a while, he explained that he could not even start up the BIOS, so it was more likely an hardware issue. He went through the possible scenarios and recommended that we check out the warranty status instead of letting him repair. We appreciate his advice and him for being so honest. I'll go back to him if I have issues again. "
14 August 2023
Anynomous
" Thomas the only person in this shop put my mind at ease when I brought my computer for cloning as I did not know what to expect. He told me he would try but due to my old computer's condition it could not materialise. However Thomas offered to strengthen my existing old computer with minimal change of parts and it worked. Cloning was not needed in another computer.
He did not charge for anything he tried but didn't work. His charges are very reasonable for his successful repairs and his services are superb. I was estimating he would take 2 to 3 days to complete my job but he took only a day to complete.
I have decided to make IT Factory with Thomas as my regular computer guy. "
14 July 2023
Anynomous
" I recently purchased a customized gaming PC from this IT shop, and I am thrilled to give them a well-deserved 5-star review. The service I received was truly top-notch, with a team of friendly and helpful staff who went above and beyond to address all my questions and concerns. Their pricing was not only fair but also transparent, allowing me to make an informed decision without any hidden costs. The professionalism and expertise of their staff were evident throughout the process, as they patiently guided me in selecting the right components and ensured that my PC was built to perfection. I highly recommend this IT shop to anyone in need of reliable and exceptional service. Thanks again, will definitely come back again in future!! "
Anynomous
" We went down as we could not boot up the laptop. Thomas was the only person there. He greeted us warmly (not that this is important, but it was a big plus point). We told him our issues and conjectured that it is a likely software issue. He proceeded to attempt to boot up. After a while, he explained that he could not even start up the BIOS, so it was more likely an hardware issue. He went through the possible scenarios and recommended that we check out the warranty status instead of letting him repair. We appreciate his advice and him for being so honest. I'll go back to him if I have issues again. "
14 August 2023Anynomous
" Thomas the only person in this shop put my mind at ease when I brought my computer for cloning as I did not know what to expect. He told me he would try but due to my old computer's condition it could not materialise. However Thomas offered to strengthen my existing old computer with minimal change of parts and it worked. Cloning was not needed in another computer.
14 July 2023He did not charge for anything he tried but didn't work. His charges are very reasonable for his successful repairs and his services are superb. I was estimating he would take 2 to 3 days to complete my job but he took only a day to complete.
I have decided to make IT Factory with Thomas as my regular computer guy. "
Anynomous
" I recently purchased a customized gaming PC from this IT shop, and I am thrilled to give them a well-deserved 5-star review. The service I received was truly top-notch, with a team of friendly and helpful staff who went above and beyond to address all my questions and concerns. Their pricing was not only fair but also transparent, allowing me to make an informed decision without any hidden costs. The professionalism and expertise of their staff were evident throughout the process, as they patiently guided me in selecting the right components and ensured that my PC was built to perfection. I highly recommend this IT shop to anyone in need of reliable and exceptional service. Thanks again, will definitely come back again in future!! "
17 June 2023