" Enquired on an installation service and took the time to take pictures based on their request. They did not bother to reply and I had to follow up twice before getting a lacklustre reply from them saying that they are not able to advise based on the images sent. Very unprofessional and unresponsive.
(Update based on HRD's response)
Truly wishing them the best in their interactions with future customers. Disappointing how businesses can be so defensive and dishonest in the way matters are handled. "
12 November 2023
Anynomous
" Price charged is expensive and for what we paid, we expected better quality and service and more professionalism from the agency. Work was completed not to our satisfaction and the supervisor simply refused to rectify nor offer a discount. As an example, among other works, the glass door to our cabinet was tilting and we asked for it to be fixed. The photo shows the result AFTER the work done. If this was really the best that could be done, then the right thing to do would have been to advise us that a proper fit is not possible and not proceed the work. So, please engage with caution.
Post-script: I see the response that the agency has posted. It shows how it reacts to customer feedback. Is this what you, as a customer, want when you say that you are dissatisfied with service provided and say that their staff are rude? The irony that they call themselves “Professional”! "
01 April 2023
Anynomous
" Good job at securing this shelf where some handyman are unwilling or unable to do. Exceeded my expectations of the fix. Will consider engaging HRD again. "
05 April 2023
Anynomous
" We have used HRD twice since the new year and have been most impressed by their professional and efficient service. From building & replacing a set of kitchen drawers and mounting a new shelf, too replacing a 3 switch electical panel and twin power points, and installing a ceiling light. All done most professionally. The staff are friendly and service orientated. A special mention of Amirul, who was most helpful in assisting us with our queries for further tiling and skirting work. Highly recommended. "
26 February 2023
Anynomous
" 5-star Handyman! Miss Ng, Raye and Thann were responsive and professional. Engaged them to do electrical, plumbing and painting work. They didn't disappoint and the work done exceeded my expectations. If you are unsure whether to use them, rest assured, they are very reliable and good. Thanks for the excellent work, HRD Team! "
27 January 2023
Anynomous
" Prompt reply, reasonable price and good workmanship. "
07 March 2023
Anynomous
" Very professional and they actually care for their job. They helped us in so many different ways and even went above and beyond their scope of work to advise us on several household related repair works. I will definitely use them again for any works around the house. "
02 January 2023
Anynomous
" We have used HRD on many occasions and we are very happy with their professional services. Every service person we have had do work for us has been very polite and helpful. "
09 December 2023
Anynomous
" Great service. Fast, professional, friendly, and available on short notice. Would use again! "
07 November 2023
Anynomous
" I am not sure if eversince I knew HRD, my parent's residence starts to fall apart (just kidding). In a span of 1 month, I have engaged HRD twice for electrical and general work.
As I travel often for work, to be able to communicate via whatsapp and execute the entire process via digital communication is extremely convenient.
I have witnessed the professionalism of HRD staff in-house & on-site, it is unlikely I will look for another company when I need assistance. "
21 September 2023
Anynomous
" Great Service! Reliable. Highly reccomended "
04 April 2023
Anynomous
" Got Handyman to perform some renovation work for my parents' home. Satisfied with the results. Their supervisors, Mr Win and Mr Thanh (hope I spelt their name correctly) were very good during the work duration. Overall, I would say that they are one of the better renovation companies that exist today with knowledgeable workers that does the work fast and proper. "
24 February 2023
Anynomous
" very considerate contractor for limited budget. of course workmanship is also good. i am very much satisfied "
Anynomous
" Enquired on an installation service and took the time to take pictures based on their request. They did not bother to reply and I had to follow up twice before getting a lacklustre reply from them saying that they are not able to advise based on the images sent. Very unprofessional and unresponsive.
12 November 2023(Update based on HRD's response)
Truly wishing them the best in their interactions with future customers. Disappointing how businesses can be so defensive and dishonest in the way matters are handled. "
Anynomous
" Price charged is expensive and for what we paid, we expected better quality and service and more professionalism from the agency. Work was completed not to our satisfaction and the supervisor simply refused to rectify nor offer a discount. As an example, among other works, the glass door to our cabinet was tilting and we asked for it to be fixed. The photo shows the result AFTER the work done. If this was really the best that could be done, then the right thing to do would have been to advise us that a proper fit is not possible and not proceed the work. So, please engage with caution.
01 April 2023Post-script: I see the response that the agency has posted. It shows how it reacts to customer feedback. Is this what you, as a customer, want when you say that you are dissatisfied with service provided and say that their staff are rude? The irony that they call themselves “Professional”! "
Anynomous
" Good job at securing this shelf where some handyman are unwilling or unable to do. Exceeded my expectations of the fix. Will consider engaging HRD again. "
05 April 2023Anynomous
" We have used HRD twice since the new year and have been most impressed by their professional and efficient service. From building & replacing a set of kitchen drawers and mounting a new shelf, too replacing a 3 switch electical panel and twin power points, and installing a ceiling light. All done most professionally. The staff are friendly and service orientated. A special mention of Amirul, who was most helpful in assisting us with our queries for further tiling and skirting work. Highly recommended. "
26 February 2023Anynomous
" 5-star Handyman! Miss Ng, Raye and Thann were responsive and professional. Engaged them to do electrical, plumbing and painting work. They didn't disappoint and the work done exceeded my expectations. If you are unsure whether to use them, rest assured, they are very reliable and good. Thanks for the excellent work, HRD Team! "
27 January 2023Anynomous
" Prompt reply, reasonable price and good workmanship. "
07 March 2023Anynomous
" Very professional and they actually care for their job. They helped us in so many different ways and even went above and beyond their scope of work to advise us on several household related repair works. I will definitely use them again for any works around the house. "
02 January 2023Anynomous
" We have used HRD on many occasions and we are very happy with their professional services. Every service person we have had do work for us has been very polite and helpful. "
09 December 2023Anynomous
" Great service. Fast, professional, friendly, and available on short notice. Would use again! "
07 November 2023Anynomous
" I am not sure if eversince I knew HRD, my parent's residence starts to fall apart (just kidding). In a span of 1 month, I have engaged HRD twice for electrical and general work.
21 September 2023As I travel often for work, to be able to communicate via whatsapp and execute the entire process via digital communication is extremely convenient.
I have witnessed the professionalism of HRD staff in-house & on-site, it is unlikely I will look for another company when I need assistance. "
Anynomous
" Great Service! Reliable. Highly reccomended "
04 April 2023Anynomous
" Got Handyman to perform some renovation work for my parents' home. Satisfied with the results. Their supervisors, Mr Win and Mr Thanh (hope I spelt their name correctly) were very good during the work duration. Overall, I would say that they are one of the better renovation companies that exist today with knowledgeable workers that does the work fast and proper. "
24 February 2023Anynomous
" very considerate contractor for limited budget. of course workmanship is also good. i am very much satisfied "
23 November 2023