" Terrible service !!! First call I checked if I need a transit visa through Frankfurt with an Indian passport with a US visa and the guy said yes , I then checked online and the website said do not need transit visa, so when I called the Second time, the guy said since the website said no then why did you call to ask me again. Worst service, wasn’t helpful and told me to call German embassy in the US instead of SG because SG can’t help "
03 August 2022
Anynomous
" VERY EFFICIENT. I submitted my Schengen Visa application on a Wednesday via VFS, I received my passport with the stamped visa exactly 3 days after! Whew! Impressive! Vielen Dank! "
05 July 2022
Anynomous
" Worst embassy in the world.
Nobody answer phone calls!! Short working days and time 4 days 3.5 hours unhelpful even if you get through on call not possible to provide any information! Wasting German tax payers $$$ 👎👎👎👎👎😑😑 "
21 June 2022
Anynomous
" Fast, efficient and even friendly. "
16 March 2022
Anynomous
" Excellent service. The whole staff is awesome. Super efficient and specially their kindness... Thank you for the great service. This is one of the best embassy I have ever visited. Thank you again for the great service and experience. "
18 November 2021
Anynomous
" Dear Sir
My wife is a Vietnamese, she had purchased ticket Dusseldorf in April 2018. I wish to apply visa for her. May I know the process of application? Do I need visit your office for the application?
Allan Loke "
26 March 2018
Anynomous
" Emails and queries take a long time to be answered to. Experienced the same cluelessness last year when i applied for a visa. I've since moved to Germany and recently sent another urgent visa related query and it's been so many weeks but still no response -- it's as if they don't respond if they don't know what to do, i can't seem to find information from the offices in Germany either because they just seem to love directing your problem to other people so it's not their business.
For an embassy i would expect more competence from the staff. if this is the way things work in Germany, that's fine. But this is based in Singapore, have some standards. It's as though they just clock in to their job for the hours then go home and care less than nothing about the people who actually need assistance. "
03 March 2018
Anynomous
" Better bring a book due to long waiting times - electronic devices are not allowed in the waiting room. Unfortunately, there are not enough seats in the waiting room as well and no pens.
Bring cash! One counter didn't offer electronic payment. The one that did accepted Visa Or MasterCard but the payment was done by a staff typing your credit card information (including security code) in a computer. This seems unsafe.
Staff was friendly though and they do have a water dispenser. "
20 February 2018
Anynomous
" left hand side of the B EXIT if you go from MRT "
08 February 2018
Anynomous
" Long wait times, fast processing times.
Guten tag! "
31 October 2017
Anynomous
" Friendly and efficient service when requesting a passport renewal. "
31 August 2017
Anynomous
" Understaffed but still in order and friendly "
20 April 2017
Anynomous
" Staff was friendly and English-speaking. They only have 3 people working at a time, so wait times can be long "
18 March 2017
Anynomous
" Staff was super friendly and provided quick and fantastic help. "
03 March 2017
Anynomous
" Understaffed - Have heard firsthand reports of applications not being processed simply because the single staff member is on leave - how can a national embassy let important processes be delayed just because one staff member is on leave?
Inflexible - Service hours for visa services are only 830am-1130am every day, making it incredibly crowded and inconvenient to get anything done
Unreliable - Important documents like blocked account opening forms, though certified by embassy staff, were rejected by Deutsche Bank after a waiting period of 2-3 weeks, leaving a user no means of recourse and having to delay important plans.
Uncontactable - No proper hotline for enquiries, making the entire process subject to misinterpretation. 24-hour hotline does not pick up despite multiple calls. Important emails are not answered.
Overall a terrible experience and a stain on Germany's reputation. "
18 January 2017
Anynomous
" I went in to apply for my business visa. You need to have an appointment and the security person was expecting me. Within 10 mins, my turn arrived. The staff took just one pic and returned the other. Everything was in order and the staff was nice. Collection of passport in 5 working days. Plz carry cash, preferably with change to avoid delay. "
Anynomous
" Terrible service !!! First call I checked if I need a transit visa through Frankfurt with an Indian passport with a US visa and the guy said yes , I then checked online and the website said do not need transit visa, so when I called the Second time, the guy said since the website said no then why did you call to ask me again. Worst service, wasn’t helpful and told me to call German embassy in the US instead of SG because SG can’t help "
03 August 2022Anynomous
" VERY EFFICIENT. I submitted my Schengen Visa application on a Wednesday via VFS, I received my passport with the stamped visa exactly 3 days after! Whew! Impressive! Vielen Dank! "
05 July 2022Anynomous
" Worst embassy in the world.
21 June 2022Nobody answer phone calls!! Short working days and time 4 days 3.5 hours unhelpful even if you get through on call not possible to provide any information! Wasting German tax payers $$$ 👎👎👎👎👎😑😑 "
Anynomous
" Fast, efficient and even friendly. "
16 March 2022Anynomous
" Excellent service. The whole staff is awesome. Super efficient and specially their kindness... Thank you for the great service. This is one of the best embassy I have ever visited. Thank you again for the great service and experience. "
18 November 2021Anynomous
" Dear Sir
26 March 2018My wife is a Vietnamese, she had purchased ticket Dusseldorf in April 2018. I wish to apply visa for her. May I know the process of application? Do I need visit your office for the application?
Allan Loke "
Anynomous
" Emails and queries take a long time to be answered to. Experienced the same cluelessness last year when i applied for a visa. I've since moved to Germany and recently sent another urgent visa related query and it's been so many weeks but still no response -- it's as if they don't respond if they don't know what to do, i can't seem to find information from the offices in Germany either because they just seem to love directing your problem to other people so it's not their business.
03 March 2018For an embassy i would expect more competence from the staff. if this is the way things work in Germany, that's fine. But this is based in Singapore, have some standards. It's as though they just clock in to their job for the hours then go home and care less than nothing about the people who actually need assistance. "
Anynomous
" Better bring a book due to long waiting times - electronic devices are not allowed in the waiting room. Unfortunately, there are not enough seats in the waiting room as well and no pens.
20 February 2018Bring cash! One counter didn't offer electronic payment. The one that did accepted Visa Or MasterCard but the payment was done by a staff typing your credit card information (including security code) in a computer. This seems unsafe.
Staff was friendly though and they do have a water dispenser. "
Anynomous
" left hand side of the B EXIT if you go from MRT "
08 February 2018Anynomous
" Long wait times, fast processing times.
31 October 2017Guten tag! "
Anynomous
" Friendly and efficient service when requesting a passport renewal. "
31 August 2017Anynomous
" Understaffed but still in order and friendly "
20 April 2017Anynomous
" Staff was friendly and English-speaking. They only have 3 people working at a time, so wait times can be long "
18 March 2017Anynomous
" Staff was super friendly and provided quick and fantastic help. "
03 March 2017Anynomous
" Understaffed - Have heard firsthand reports of applications not being processed simply because the single staff member is on leave - how can a national embassy let important processes be delayed just because one staff member is on leave?
18 January 2017Inflexible - Service hours for visa services are only 830am-1130am every day, making it incredibly crowded and inconvenient to get anything done
Unreliable - Important documents like blocked account opening forms, though certified by embassy staff, were rejected by Deutsche Bank after a waiting period of 2-3 weeks, leaving a user no means of recourse and having to delay important plans.
Uncontactable - No proper hotline for enquiries, making the entire process subject to misinterpretation. 24-hour hotline does not pick up despite multiple calls. Important emails are not answered.
Overall a terrible experience and a stain on Germany's reputation. "
Anynomous
" I went in to apply for my business visa. You need to have an appointment and the security person was expecting me. Within 10 mins, my turn arrived. The staff took just one pic and returned the other. Everything was in order and the staff was nice. Collection of passport in 5 working days. Plz carry cash, preferably with change to avoid delay. "
04 March 2016