" Hot spring is fantastic and the service as well, but the restaurant is too expensive and the food is not so great. Don't think it worth that much. (800-1000per person) "
02 August 2023
Anynomous
" I need to mention beforehand, foreigners are really having difficulties in making a room reservation. Though I and my wife were attracted to this hotel months ago, we got no method to make instant reservation for a tight time slot. We were asked to make reservation by phone instead. Well, it didn't make sense. And we therefore opted for another one.
This time, we eventually made it by booking a room via travel agency. We were so glad that dinner was included as part of the package.
We were pleased with all the things encountered after checking until we discovered we were served with a very special menu with a "great" choice, three options. But the other customers, I guess those booked directly with the hotel.
We did pay a fair amount of money for the room, why the hotel had to classify their customers into different gradings? Being a customer, we were totally disappointed with the arrogant arrangement. We just felt we were the underprivileged.
That's not all. They serve us disrespectfully for ignoring our call for the not-coming "wonderful meals". It was nearly half an hour later already. The waitress only claimed the food was being prepared.
Ten more minutes later, we couldn't wait any longer and approached a middle-aged gentleman who seemed to be the manager. He didn't give me any spontaneous reply at all. But 20 minutes later, i.e. 50 minutes after we made an order, the food came. Clearly, we got no appetite any longer. We just left the food untouched.
The seem-to-be manager did apologize when he saw us leaving, and claim that he order the kitchen to make the food right away after i've approached him. It seemed like I was the one to be responsible for the incident, let alone the ignorance of the waitress had shown me.
Absurdly, those more privileged customers who arrived later than us, had finished their meals and even left before our "big feast" arrived. "
Anynomous
" Hot spring is fantastic and the service as well, but the restaurant is too expensive and the food is not so great. Don't think it worth that much. (800-1000per person) "
02 August 2023Anynomous
" I need to mention beforehand, foreigners are really having difficulties in making a room reservation. Though I and my wife were attracted to this hotel months ago, we got no method to make instant reservation for a tight time slot. We were asked to make reservation by phone instead. Well, it didn't make sense. And we therefore opted for another one.
30 December 2023This time, we eventually made it by booking a room via travel agency. We were so glad that dinner was included as part of the package.
We were pleased with all the things encountered after checking until we discovered we were served with a very special menu with a "great" choice, three options. But the other customers, I guess those booked directly with the hotel.
We did pay a fair amount of money for the room, why the hotel had to classify their customers into different gradings? Being a customer, we were totally disappointed with the arrogant arrangement. We just felt we were the underprivileged.
That's not all. They serve us disrespectfully for ignoring our call for the not-coming "wonderful meals". It was nearly half an hour later already. The waitress only claimed the food was being prepared.
Ten more minutes later, we couldn't wait any longer and approached a middle-aged gentleman who seemed to be the manager. He didn't give me any spontaneous reply at all. But 20 minutes later, i.e. 50 minutes after we made an order, the food came. Clearly, we got no appetite any longer. We just left the food untouched.
The seem-to-be manager did apologize when he saw us leaving, and claim that he order the kitchen to make the food right away after i've approached him. It seemed like I was the one to be responsible for the incident, let alone the ignorance of the waitress had shown me.
Absurdly, those more privileged customers who arrived later than us, had finished their meals and even left before our "big feast" arrived. "
Anynomous
" Nice place. Hot spring and housing. "
29 July 2023